Business Details
We are an Authorized Certified Experienced Avaya Business Partner dedicated to delivering powerful VoIP solutions. Our main business focuses on selling, programming, installing, and maintaining Avaya IP Office systems for diverse clients. We provide nationwide remote support for Avaya IP Office, ensuring rapid troubleshooting and minimal downtime. Our team specializes in Avaya ACR call reporting for on-premise equipment, offering detailed analytics for informed decisions. We also offer Avaya Cloud Office by RingCentral, delivering flexible cloud communication options tailored to modern workplaces. Because of our deep VoIP knowledge, we serve as the preferred vendor for numerous nationwide contracting firms. Our network infrastructure installation services cover access points, routers, cabling, and security cameras for comprehensive connectivity.
We maintain rigorous professional standards through continuous certification and adherence to Avaya's best practices. Our commitment to client satisfaction drives us to deliver transparent, reliable, and scalable communication solutions. We prioritize long-term partnerships by providing responsive support and customized programming for every unique requirement. Our expertise enables us to solve complex telephony challenges efficiently, reducing operational costs for our clients. We stand behind every installation with thorough testing and ongoing maintenance to ensure optimal system performance.
We maintain rigorous professional standards through continuous certification and adherence to Avaya's best practices. Our commitment to client satisfaction drives us to deliver transparent, reliable, and scalable communication solutions. We prioritize long-term partnerships by providing responsive support and customized programming for every unique requirement. Our expertise enables us to solve complex telephony challenges efficiently, reducing operational costs for our clients. We stand behind every installation with thorough testing and ongoing maintenance to ensure optimal system performance.
Highlights and features
- We are an Authorized Certified Avaya Business Partner.
- We provide nationwide remote support for Avaya IP Office.
- We serve as preferred vendor for nationwide contracting firms.
- We install comprehensive network infrastructure including security cameras.
- We offer Avaya Cloud Office by RingCentral solutions.
Services
Avaya IP Office Solutions
We sell, program, install, and maintain Avaya IP Office systems for businesses seeking reliable on-premise telephony. Our certified technicians customize each deployment to match specific operational requirements and user counts. Clients benefit from seamless integration, scalable architecture, and ongoing maintenance ensuring maximum uptime.
Avaya IP Office Remote Support
We provide nationwide remote support for Avaya IP Office, delivering rapid troubleshooting without on-site visits. Our experts diagnose configuration issues, apply firmware updates, and resolve connectivity problems in real time. This service minimizes downtime and reduces operational costs for distributed enterprises.
Avaya ACR Call Reporting
We implement Avaya ACR call reporting for on-premise IP Office, providing detailed analytics on call volumes and patterns. The solution enables managers to monitor agent performance, optimize staffing, and improve customer experience through data-driven insights. Clients gain actionable intelligence without additional hardware investments.
Avaya Cloud Office
We sell Avaya Cloud Office by RingCentral, delivering a unified cloud communications platform with voice, video, and messaging. The service supports remote and hybrid workforces with seamless mobile and desktop integration. Businesses eliminate on-premise hardware while gaining enterprise-grade features and predictable monthly pricing.
Network Infrastructure Installation
We install comprehensive network infrastructure including access points, routers, structured cabling, and security cameras for complete connectivity. Our team designs and deploys scalable solutions tailored to facility layout and bandwidth demands. Clients receive end-to-end project management, certified installations, and ongoing support for all network components.
Reviews (1)
Daniel J. Casper
Jan 28, 2019
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BCC helped us rewire our new building in Addison, IL at a great price point. The work was done to spec and looked aesthetically pleasing. When we needed to expand the scope at the last minute, they came onsite with less than 24 hour notice to help us finish the install. Great small business, would recommend.
