Business Details
20 Years
experience
Emergency
services
Your Trusted IT Partner in Mount Pleasant, WI
Since 2006, Glassen Technology Services has dedicated itself to delivering comprehensive IT solutions tailored to meet the unique needs of businesses. Our approach centers on three pillars: building customized technology systems with minimal downtime, providing 24/7 support from experienced technicians, and implementing proactive management strategies to ensure long-term system reliability. We prioritize understanding each client's specific technology requirements before designing solutions that integrate seamlessly into their operations. Our team handles hardware procurement, system setup, and data migration while maintaining a focus on reducing business disruption. Recognizing that technology can often feel impersonal, we emphasize clear communication and exceptional customer service to demystify IT for our clients.With routine maintenance, continuous monitoring, and lifecycle management, we help businesses maintain robust IT infrastructure. Our commitment to combining technical expertise with approachable service has made us a trusted partner for companies seeking reliable technology solutions. We serve diverse industries including manufacturing, senior living, and professional services, adapting our offerings to each client's unique challenges. Our 24/7 support model ensures immediate assistance when issues arise, while our preventive strategies minimize potential disruptions. By handling complex IT operations, we enable business owners to focus on their core competencies with confidence in their technology systems.
Services
VoIP Business Phone Systems
Managed IT Services
Cloud Services
Office 365
Managed Online Backup
Mobile Device Management
PC Life Cycle Management
Details
- Year established: 2006
Highlights and features
- We offer 24/7 support from experienced technicians since 2006
- Our proactive maintenance prevents IT issues before they occur
- We implement customized solutions with minimal business downtime
- We provide comprehensive lifecycle management for IT systems
- Our team combines technical expertise with exceptional customer service
What people say
Invaluable partnership
Expertise and responsiveness
Peace of mind
Proactive monitoring
Reliable support
Services
Managed IT Services
Our comprehensive IT management solutions ensure continuous system operation through proactive monitoring and preventive maintenance. We handle hardware upgrades, software updates, and security protocols while minimizing business disruption. Our team provides 24/7 support for immediate issue resolution while maintaining detailed system documentation for long-term reliability. This service is ideal for businesses seeking complete technology infrastructure oversight without maintaining in-house IT staff.
VoIP Business Phone Systems
We implement scalable VoIP solutions that integrate with existing business systems while reducing communication costs. Our cloud-based phone systems offer mobility features, auto-attendant functions, and call analytics. The service includes hardware provisioning, system configuration, and ongoing technical support for seamless operation. Businesses benefit from improved communication flexibility and reduced infrastructure expenses compared to traditional phone systems.
Cloud Services
Our cloud solutions provide secure data storage, software access, and system backup capabilities through virtual infrastructure. We offer customized migration strategies, access control implementation, and performance optimization services. The solution supports remote workforce requirements while maintaining enterprise-grade security standards. Businesses gain scalability and cost-efficiency through our cloud service offerings.
Managed Online Backup
We provide automated data backup solutions with multiple redundancy layers and secure encryption protocols. Our system includes regular integrity checks, rapid recovery options, and compliance reporting for regulatory requirements. Businesses maintain continuous data availability with minimal performance impact on primary systems. This service ensures business continuity during unexpected data loss events.
Mobile Device Management
Our mobile device management service secures company data across smartphones, tablets, and laptops through centralized control. Features include remote wipe capabilities, access permissions, and software distribution. We implement security policies while maintaining user functionality across various device types. This service protects sensitive business information while supporting flexible work arrangements.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, VoIP phone systems, cloud computing solutions, data backup, and mobile device management tailored to small business needs.
Do you provide 24/7 technical support?
Yes, our team offers 24/7 technical support with remote assistance capabilities and emergency response for critical system issues.
How do you handle business continuity during IT failures?
We implement proactive monitoring, redundant systems, and rapid recovery protocols to minimize downtime during technical disruptions.
What industries do you serve?
We work with manufacturing, senior living facilities, professional services, and other industries requiring reliable IT infrastructure.
Can you help with technology upgrades?
Yes, we provide system assessments, hardware procurement, and seamless implementation for technology upgrades with minimal business disruption.
