Business Details
36 Years
experience
Your Trusted Managed IT Services Partner in Milwaukee, WI
CTaccess has been delivering proactive, transparent, and responsive technology solutions since 1990. Founded in Milwaukee by Gary Eide, our company evolved from traditional IT support to a managed services model in 2008, expanding our reach across Wisconsin and Northern Illinois. Our team combines technical expertise with non-technical communication to optimize IT infrastructure and business workflows. We specialize in managed IT services, cybersecurity, cloud solutions, and business process automation, prioritizing client relationships over transactional vendor interactions. With decades of experience, we focus on eliminating technology headaches through predictive monitoring, customized solutions, and a no-voicemail policy that ensures immediate support.Our commitment to community and ethical practices extends beyond client services to local outreach initiatives. We differentiate ourselves through fixed pricing structures, no hidden fees, and a partnership approach that aligns with clients' long-term success. Our methodology combines enterprise-grade security assessments with ongoing remediation services to protect against evolving cyber threats. By integrating document management systems and communication platforms, we help businesses streamline operations while maintaining compliance with industry regulations.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Migration
Business Process Automation
UCaaS Implementation
Disaster Recovery
Network Upgrades
Document Management
IT Project Management
Phishing Protection
Details
- Year established: 1990
Highlights and features
- We implement proactive IT monitoring to prevent system failures before they occur
- Our fixed-fee pricing model guarantees no hidden costs or unexpected charges
- 24/7 responsive support ensures immediate assistance during critical situations
- Decades of experience managing IT infrastructure for Wisconsin-based businesses
- Customized cybersecurity solutions aligned with industry compliance requirements
What people say
Proactive monitoring
No hidden fees
Immediate response
Customized solutions
Expert team
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. We proactively identify potential issues before they cause downtime, ensuring your systems operate at peak performance. Our team handles everything from server management to network security, allowing your business to focus on core operations without IT interruptions.
Cybersecurity Solutions
CTaccess offers comprehensive cybersecurity protection through risk assessments, vulnerability scanning, and ongoing threat monitoring. We implement multi-layered defense strategies including employee training programs and phishing simulations to strengthen your security posture. Our incident response team provides rapid mitigation during security breaches to minimize business impact.
Business Process Automation
We digitize and optimize business workflows through document management systems and process automation tools. Our solutions streamline operations by eliminating manual tasks and improving information accessibility. Implementation includes system integration, process mapping, and staff training to ensure smooth adoption of new digital workflows.
Cloud UCaaS Solutions
Our cloud-based communication platform integrates voice, video, and messaging into a single interface. This solution enables seamless collaboration across devices and locations while eliminating traditional phone system maintenance. Features include call analytics, remote worker support, and integration with Microsoft productivity tools.
IT Project Management
CTaccess manages complex IT initiatives from planning to implementation. We handle infrastructure upgrades, system migrations, and technology deployments while maintaining strict budget and timeline controls. Our project management approach ensures minimal disruption to daily operations during technology transitions.
People
Scott Hirschfeld
Owner / President
Scott Hirschfeld leads CTaccess with over 30 years of IT industry experience. He focuses on strategic growth while maintaining the company's core values of transparency and client partnership. His leadership emphasizes continuous improvement in technology solutions and service delivery.
Vicki Hirschfeld
Owner / Vice President
Vicki Hirschfeld co-leads CTaccess with a commitment to client relationships and operational excellence. With decades of experience in technology services, she ensures the company maintains its founding principles while adapting to evolving industry demands and technological advancements.
Questions
What IT services does CTaccess specialize in?
CTaccess specializes in managed IT services, cybersecurity solutions, cloud migration, business process automation, and unified communications. We provide customized technology solutions for businesses in Wisconsin and Northern Illinois.
How does CTaccess handle cybersecurity threats?
We use a three-step approach: vulnerability assessments identify risks, remediation services fix security gaps, and ongoing monitoring protects against emerging threats. Our services include employee training and incident response planning.
Do you offer 24/7 IT support?
While we're not a 24/7 service provider, our responsive support team prioritizes urgent issues with rapid response times. We offer scheduled maintenance and monitoring during standard business hours with emergency protocols for critical situations.
What areas do you serve?
CTaccess primarily serves businesses in Milwaukee, Madison, and Northern Illinois. Our cloud-based services allow us to support clients across Wisconsin and adjacent regions with reliable connectivity.
How are your pricing models structured?
We use transparent fixed-fee pricing for most services. This approach eliminates unexpected charges and provides predictable IT budgeting. Custom project work follows clear scope and cost agreements before implementation begins.
Can you help with cloud migration projects?
Yes, our team specializes in cloud migration services including system assessment, data transfer, and post-migration support. We help businesses transition to cloud platforms while maintaining security and operational continuity.
