Business Details
24 Years
experience
Trusted Dell Laptop Parts & Repair Services
Since 2002, Parts-People has established itself as the premier provider of Dell laptop parts and repair services. Our expertise spans 23 years of dedicated focus on Dell and Alienware products, serving customers ranging from individual consumers to government agencies and school districts. We maintain a 14,000 square-foot facility in Austin, Texas, stocked with over 750,000 genuine OEM parts, all backed by a one-year warranty. Our commitment to quality is demonstrated through rigorous five-step inspection processes for every component we sell.As a family-owned business, we prioritize personalized service, offering same-day shipping for orders placed before 4 PM CST and flat-rate repair services with no hourly fees. Our global reach extends to thousands of repeat customers who trust our team of Dell specialists for both parts procurement and professional repair solutions.
Services
Dell Laptop Repair
OEM Replacement Parts
Refurbished Laptops
Laptop Recycling
DIY Repair Guides
Details
- Year established: 2002
Highlights and features
- 23 years specializing exclusively in Dell laptop parts and repairs
- Offer genuine Dell OEM parts with one-year warranties
- Ship orders same-day from our Austin, Texas facility
- Flat-rate $129 repair service with no hourly fees
- Family-owned business prioritizing personalized customer service
What people say
Genuine Dell parts
Fast shipping
Knowledgeable staff
Reliable repairs
Great customer service
Services
Dell Laptop Repair
Professional Dell laptop repair service with flat-rate $129 pricing. Our technicians diagnose and fix all laptop issues within five days, with optional express one-day service available. Repairs include parts and labor covered under one-year warranty.
OEM Replacement Parts
Authentic Dell and Alienware OEM replacement parts with one-year warranty. We stock over 750,000 components including LCD screens, keyboards, motherboards, and power adapters. All parts undergo five-point quality inspection before shipping.
Refurbished Laptops
Certified refurbished Dell laptops available for purchase. Each unit comes with one-year warranty and includes free recycling service for old devices. Available models include Latitude, Inspiron, XPS, and Precision series.
Laptop Recycling
Free laptop recycling service for responsible e-waste disposal. Our Austin facility accepts old Dell devices for environmentally safe processing. Service available for both individual consumers and business clients.
DIY Repair Guides
Comprehensive do-it-yourself repair guides with step-by-step instructions. Resources include video tutorials and manuals for LCD replacement, motherboard installation, and DC jack repairs for various Dell models.
People
Nathan Morgan
Founder & CEO
Nathan Morgan founded Parts-People in 2002 from his Austin home. With 23 years of experience in Dell laptop parts and repairs, he has grown the company into a global supplier while maintaining family business values and customer focus.
Questions
What Dell laptop repair services do you offer?
We provide comprehensive Dell laptop repair services with flat-rate $129 pricing, including diagnosis, parts replacement, and labor covered under one-year warranty.
Do you sell genuine Dell replacement parts?
Yes, we exclusively sell genuine Dell and Alienware OEM replacement parts with one-year warranty, including LCD screens, keyboards, motherboards, and power adapters.
How can I find the right part for my Dell laptop?
Use your Dell service tag (7-character code) on our website to identify compatible parts, or browse by laptop model from our extensive inventory of 750,000+ components.
What are your shipping options?
Orders placed before 4 PM CST ship same-day via FedEx or USPS. We offer standard and rush delivery options for both domestic and international customers.
Do you accept returns?
Yes, we offer hassle-free returns within 30 days of purchase for items in original condition. All parts are inspected five times before shipping to ensure quality.
Do you offer business-to-business services?
Yes, we provide wholesale pricing and service plans for schools, government agencies, and repair shops with discounts up to 20% on parts and services.
Reviews (5)
Chuck J.
Jun 24, 2022
Report
Smashed the screen on my Dell laptop. Got one from Parts-People delivered fast and was up and running in just a few days. Works like new. Thank you!
Steven
Jun 12, 2022
Report
Shipped out 2 laptops for repair and they did an amazing job. I'm an IT person myself but I didn't have the time to repair the issues myself. They replaced the screen issues amazingly. The laptops I sent were old and they look almost new now. The parts used are new and before the work was done they called and told me what was needed and didn't over sell me anything. If I get anymore Dell laptops that need repair that I don't have the time to do it myself I'd be happy to send it back to them.
Kelly L.
May 09, 2022
Report
I purchased a brand new replacement battery for my Dell XPS. Slightly more than a year after installing it, my computer starting rejecting it saying that the battery wasn't a recognized device. Now my device crashes everytime I unplug the power cord. I called the Parts People and they were unwavering in their "Only one year warranty" and wanted to sell me a new one. Really? A brand new battery that only lasts a year and they think I'm stupid enough to purchase from them again?
This was not an issue of my battery expiring over time and suddenly no longer functioning. This was a sudden random glitch possibly due to a manufacture defect that they refused to be responsible for.
This was not an issue of my battery expiring over time and suddenly no longer functioning. This was a sudden random glitch possibly due to a manufacture defect that they refused to be responsible for.
Jason Gutshall
Apr 22, 2022
Report
Very careless and lazy vibe from this companies employees. Every answer was no, with no followup to attempt assisting me. Employee hung up without even saying thank you, have a nice day, or even saying goodbye.
Lakshmiteja Vipparla
Apr 07, 2022
Report
Dell Inspiron: Bubble liquid poured on the touch screen accidentally, screen was not turning on. Took my laptop to the store in Austin, fixed it in a day. Good and friendly service. :
