Business Details
33 Years
experience
Emergency
services
Your Trusted IT Partner in San Antonio & Austin
Since 1993, Computer Nerdz has dedicated itself to demystifying technology for residential and business clients in San Antonio and Austin. Our mission centers on empowering users through hands-on training and support, ensuring even complex technical challenges become manageable. With over 27 years of experience and 11,000+ testimonials, we prioritize clear communication, teaching clients to resolve issues independently while offering expert solutions.Our Nerds specialize in translating technical jargon into everyday language, providing personalized service during house calls, remote sessions, or in-store repairs. We emphasize proactive maintenance to prevent future problems, combining decades of expertise with a commitment to customer education and satisfaction.
Services
Computer Repair
Virus Removal
Data Recovery
Network Setup
Managed IT Services
Software Training
Server Maintenance
Remote Support
In-Store Repairs
Emergency Services
Details
- Year established: 1993
Highlights and features
- We offer 27+ years of experience in computer repair and IT support.
- Our team provides 24/7 emergency service for urgent technical issues.
- We serve both homes and businesses with personalized, hands-on solutions.
- All service calls include free training to prevent future technical problems.
- 11,000+ satisfied clients trust our Nerds for clear, jargon-free assistance.
What people say
Great help
Wonderful service
Efficient and knowledgeable
Timely response
Terrific assistance
Services
Computer Repair
Our Nerds diagnose and repair desktops, laptops, and hardware failures with same-day service. We address blue screens, slow performance, and software conflicts while explaining fixes in simple terms. Clients receive free training to avoid recurring issues.
Virus Removal
We eliminate viruses, ransomware, and spyware while securing systems against future threats. Our technicians restore compromised data and optimize security settings. Post-removal guidance ensures clients recognize phishing attempts and unsafe downloads.
Managed IT Services
Proactive monitoring and maintenance plans prevent downtime for businesses. Services include server upkeep, software patches, and 24/7 network surveillance. Customizable tiers (Proactive Care, Total Care) offer scalable solutions for growing companies.
Data Recovery
Specialized tools recover lost files from failed drives, accidental deletions, or system crashes. We prioritize urgent cases and provide clear timelines for complex recovery projects. Clients receive backup strategy recommendations post-recovery.
Software Training
Personalized sessions teach software navigation, email setup, and device optimization. Training occurs during service calls or dedicated appointments, focusing on practical skills for daily use. Materials include step-by-step guides tailored to client needs.
People
Drew Gerlach
Computer Nerd
Drew specializes in residential computer repair, offering patient guidance for first-time users. With 10+ years of experience, he simplifies complex technical concepts into actionable steps for non-experts.
Philip Robertson
Senior Professional Nerd
Philip handles advanced business IT solutions, including network security and server maintenance. His expertise spans 15 years of resolving corporate technology challenges with minimal downtime for clients.
Ivan Spruiell
Senior Professional Nerd
Ivan focuses on data recovery and malware removal, utilizing specialized tools to restore critical systems. He has recovered over 500 drives with a 98% success rate since joining Computer Nerdz in 2010.
Cameron Forward
Computer Nerd
Cameron provides on-site support for small businesses, specializing in printer and router setup. His approach emphasizes preventive maintenance to reduce recurring technical issues for clients.
Dillon Martin
Computer Nerd
Dillon assists with software training and remote support, helping clients master productivity tools. He has trained over 1,000 users in email management and document organization since 2018.
Questions
What services does Computer NERDZ! offer?
We provide computer repair, virus removal, data recovery, network setup, managed IT plans, software training, and 24/7 emergency support for homes and businesses.
Do you offer emergency repair services?
Yes, our 24/7 emergency service dispatches a Nerd for urgent issues like system failures or critical data loss within hours of your call.
Which areas do you serve?
We serve San Antonio and Austin, Texas, with on-site visits, remote support, and in-store repairs at our two Texas locations.
What are your service hours?
Our stores operate Monday-Saturday 10AM-5PM. Emergency services and remote support are available 24 hours daily for urgent requests.
Do you provide training with repair services?
Yes, every service call includes free training to help clients avoid future issues. We explain fixes in simple terms and demonstrate preventive techniques.
What managed IT plans are available?
We offer Proactive Care, Managed Care, and Total Care plans with 24/7 monitoring, software updates, and priority support for businesses of all sizes.
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Reviews (4)
Derek Baker
Apr 25, 2022
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These guys are absolutely the best to work with. We've been calling them for years every time we have computer issues. They are prompt and very professional. They are reasonably priced and do stellar work. We plan on using them for years to come.
Nicolas Caballero
Apr 12, 2022
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Took in my computer that I got on a budget and these guys took a look at it gave me their honest opinion and it turned out that it was not worth fixing for the cost of the computer. They didn't even charge me for a diagnostic fee, great group of guys with a good business model. Would definitely refer my friends here
Briana Brown
Feb 22, 2022
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Amazing service! I dropped my laptop on a Sunday morning and got it back the same afternoon. Ivan was friendly and very helpful. My laptop is running great!
Lili Hervi
Jan 20, 2022
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He explained me everything, was honest and looked very knowledgeable. Next time Ill bring my laptop here.
