Business Details
45 Years
experience
Your Trusted IT Partner in North Canton, OH
Since 1981, Connecting Point has dedicated itself to understanding organizational needs and delivering comprehensive technology solutions. Our team of industry-certified professionals enables clients to focus on core operations while we manage IT infrastructure through a four-step methodology: Analysis & Consulting, Custom Solutions, Project Management, and Complete Support. As a Microsoft Partner, Sonicwall Partner, and Hewlett Packard Reseller, we maintain vendor authorizations to address network concerns promptly. Our technical staff holds certifications including Microsoft Certified System Engineers, Citrix Certified Engineers, and Apple Certified Technicians, ensuring expertise across platforms.We invest heavily in staff training to maintain prestigious vendor rankings and deliver superior customer service. Partnerships with Apple, HP, Sonicwall, and TrustX Alliance expand our capabilities nationally. We emphasize value over price, offering tailored solutions that align with long-term business goals rather than one-time sales. Our services include network design, installation, warranty repair, and specialized IT solutions, all backed by ongoing support programs to maintain infrastructure effectiveness.
Services
Network Design
System Installation
Computer Repair
IT Consulting
Ongoing Support
Details
- Year established: 1981
Highlights and features
- We employ Microsoft Certified System Engineers and Citrix Certified Engineers
- Our Project Management ensures timely implementation of custom solutions
- We maintain national service capabilities through TrustX Alliance partnerships
- We invest in continuous staff certification and training programs
- Our vendor authorizations enable direct manufacturer-level technical support
Associations and certifications
- Microsoft Partner
- Sonicwall Partner
- Hewlett Packard Reseller
- TrustX Alliance
Services
Network Design
Our network design services create optimized IT infrastructures tailored to business requirements. We analyze existing workflows to develop scalable solutions that enhance operational efficiency. Certified engineers implement secure, future-ready architectures aligned with organizational growth plans.
System Installation
Professional installation services ensure seamless deployment of hardware and software solutions. Our certified technicians follow standardized protocols for equipment configuration and integration. We coordinate all components to minimize downtime during implementation phases.
Computer Repair
We provide on-site and in-facility repair services for all computer systems. Certified technicians diagnose and resolve hardware/software issues using manufacturer-approved methods. Our service includes preventive maintenance programs to extend equipment lifespan.
IT Consulting
Our consulting services evaluate technology needs through comprehensive business process analysis. We recommend solutions that align with strategic objectives while optimizing ROI. Expert guidance covers system upgrades, security enhancements, and infrastructure modernization.
Ongoing Support
Comprehensive support programs include both remedial and preventive maintenance services. We offer scheduled system checks, software updates, and emergency troubleshooting assistance. Our support ensures sustained performance of critical IT infrastructure.
Questions
What IT services does Connecting Point offer?
We provide network design, system installation, computer repair, IT consulting, and ongoing technical support services for businesses.
Why choose Connecting Point over online retailers?
We offer customized solutions with expert implementation rather than generic products, focusing on long-term value over short-term price savings.
Do you serve businesses outside Ohio?
Yes, through our TrustX Alliance partnership we can provide services to organizations nationwide.
What certifications do your technicians hold?
Our team includes Microsoft Certified System Engineers, Citrix Certified Engineers, and Apple Certified Technicians among other credentials.
How do you ensure service quality?
We maintain vendor partnerships through continuous training programs and follow standardized implementation protocols for all solutions.
Reviews (6)
Michael Kuhn
Jan 15, 2022
Report
Was very disappointed with my Sea Bass sent it back due to it was cold not even warm, came back to us just warm very disappointed our meal for 4 over 300.00 two of the four very disappointed
Cheryl Hopkins
Feb 06, 2020
Report
Connor tried to replace a recalled keyboard. He was unsuccessful. He did not call to tell me he was unsuccessful, I had to track him down. He finally admitted it was still broken, but he claimed there was water damage to the laptop. This was a surprise to me, as he had checked for damage when I dropped it off and gave it the all clear. When I got my computer back, I took it to Apple and they confirmed there was indeed no water damage. Connor lied. Connor was a terrible communicator and because of this, I've been without a work device for three months. Sadly, this business failed me at every step.
Brian Hickman
Dec 29, 2019
Report
I lost all my images on a 12 year old MacBook Pro. It was recovered and set up on my new MacBook within a day. They don't just fix the problem, they also explain it in simple terms to avoid any repeat issues. Pricing is fantastic and Connor is a Wizard. I will be back when the inevitable next tech issue arrises.
Matt Modena
Dec 09, 2019
Report
Great place to have your computer worked on. I had a MAC that was under warranty and they did a great job helping me and made sure that everything done was covered by the warranty. I enjoyed the service better than if I took it to an Apple Store.
Michael Fraser
Feb 10, 2019
Report
Extremely satisfied with their service. I had them upgrade a few of my Macs over the years. They installed RAM, solid state drives on an older Macbook Pro. Quick turnaround as well.
Bonnie Dutka
Feb 03, 2019
Report
Connecting Point has assisted me with my lap top many times. The group is knowledgeable, thorough, and honest. They are patient with me and my lack of technology experience. I trust this place! They are also friendly and prompt with service call backs!
