Business Details
44 Years
experience
Your Trusted Partner for Managed IT Services
CRU Solutions has been delivering strategic IT services to businesses and nonprofit organizations for over four decades. Our Northeast Ohio-based team combines automated services, technician-based support, and executive consulting to address modern IT challenges. We specialize in reducing cybersecurity risks through technical tools and staff training while maintaining network security and compliance. Our approach resolves day-to-day IT issues through responsive support via phone or email, and we help businesses adapt to changing IT needs whether operating onsite, hybrid, or fully remote environments.With nearly half our clients maintaining partnerships for ten years or longer, we emphasize respectful communication, budget-conscious solutions, and technology planning tailored to organizational size and requirements. Our expertise spans industries including accounting, healthcare, manufacturing, and nonprofit sectors, serving organizations with 10-100 computer users in Microsoft Windows environments.
Services
Managed IT Services
Cybersecurity
Remote Support
Onsite Support
IT Consulting
Cloud Services
Data Backup
Disaster Recovery
Compliance Management
Network Monitoring
Details
- Year established: 1982
Highlights and features
- We have over 40 years of experience in managed IT services.
- Our local team provides responsive, personalized support.
- We implement proactive cybersecurity measures with staff training.
- We offer tailored solutions for businesses with 10-100 computer users.
- We maintain long-term client relationships with 10+ year partnerships.
What people say
Amazing team
Outstanding support
Extremely responsive
Meet compliance goals
Deep bench of professionals
Services
Managed IT Services
Our comprehensive managed IT services provide continuous network monitoring and proactive maintenance for businesses with 10-100 computer users. We combine automated tools with expert technician support to minimize downtime and ensure system reliability. Our solutions include infrastructure management, software updates, and performance optimization tailored to Microsoft Windows environments.
Cybersecurity
Proactive cybersecurity solutions protect businesses from evolving threats through multi-layered defense strategies. Our services include risk assessments, staff training programs, and implementation of security tools to maintain compliance and prevent data breaches. We specialize in HIPAA compliance for healthcare providers and cybersecurity frameworks for financial institutions.
Remote Support
24/7 remote IT support resolves technical issues without requiring onsite visits. Our help desk technicians address software problems, connectivity issues, and system errors through secure remote access. This service reduces response times while maintaining the same level of technical expertise as our onsite support offerings.
Compliance Management
Specialized compliance services help organizations meet industry-specific regulations including HIPAA for healthcare providers and financial data protection standards. We implement audit-ready documentation processes, security protocols, and staff training programs to ensure ongoing compliance with evolving regulatory requirements.
Technology Planning
Strategic technology planning aligns IT infrastructure with business growth objectives. We develop multi-year technology roadmaps, budget forecasts, and implementation schedules to support organizational expansion. Our consultants help businesses transition between onsite, hybrid, and remote work environments while maintaining system integrity.
People
Jim Kerr
President
Founder and President of CRU Solutions with over 40 years in IT services. Specializes in strategic technology planning and cybersecurity frameworks for small to mid-sized businesses.
Nick Kerr
Team Member
Key team member contributing to technical operations and client support. Brings modern IT expertise to complement the company's established service offerings.
Questions
What industries do you specialize in?
We serve accounting firms, healthcare providers, manufacturers, nonprofits, and professional service organizations with 10-100 computer users in Microsoft Windows environments.
How do you handle cybersecurity threats?
We implement multi-layered security solutions including staff training, technical safeguards, and compliance frameworks to protect against phishing, malware, and data breaches.
Do you offer remote IT support?
Yes, our remote help desk provides 24/7 technical assistance for software issues, connectivity problems, and system maintenance without requiring onsite visits.
What service areas do you cover?
We serve Northeast Ohio businesses in Akron, Brecksville, Brunswick, Cleveland, Independence, Medina, and Westlake.
How are service costs structured?
We provide customized pricing based on organizational size, IT environment complexity, and specific service requirements during initial consultation calls.
What experience do you have?
Since 1982, we've provided IT solutions with over 40 years of combined experience from our leadership team, serving clients across diverse industries.
Reviews (1)
Robert Heater
Jun 22, 2021
Report
The staff at CRU are very professional, knowledgeable, and attentive. It is comforting and reassuring to know that they are always there for us when we need their support!
