Iconium Networks

Business Details

27 Years

experience

Emergency

services

Trusted IT Services for Small Businesses

Founded in 1999 by electrical engineer Matthew Hutter, Iconium Networks has evolved into a leading managed service technology provider in Northeast Ohio. Our team of highly trained technicians, with over 40 years of combined IT experience, delivers affordable alternatives to traditional in-house IT staffing for small businesses. We specialize in proactive network monitoring, cybersecurity protection, and customized technology solutions that scale with business growth. Our strategic partnerships with industry leaders like Microsoft and Citrix ensure cutting-edge service delivery. With two decades of local expertise, we prioritize client education and transparent communication to demystify technology challenges.

Our NOC (Network Operations Center) provides 24/7 system monitoring, while our priority scheduling guarantees rapid response during outages. We maintain rigorous technical certifications and invest in continuous staff development to stay ahead of emerging threats. Client testimonials highlight our reliability, technical proficiency, and personalized support approach. Our financial stability ensures long-term partnership viability, with predictable billing models that eliminate cost volatility. We measure success through client business continuity and technology optimization outcomes.

Services

Managed Services Security Training IT Consulting Help Desk Support Microsoft Office 365 Network Security Vendor Management VoIP Systems Wireless Solutions Remote Support

Details

Year established: 1999

Highlights and features

20+ years of local IT expertise with certified technicians
Proactive network monitoring through our NOC system
Priority support for managed service clients during outages
Microsoft and Citrix certified technical specialists
Customized cybersecurity solutions with employee training

What people say

Brilliant remote support 20 years of service Rapid repairs Professional team Exceptionally responsive

Website

Update Listing

Services

Managed Services

Our managed services provide continuous network monitoring and maintenance for business continuity. We optimize technology infrastructure to maximize uptime while implementing proactive security measures against cyber threats. Our clients benefit from predictable costs and priority support during technical emergencies.

Network Security

Comprehensive network protection includes advanced firewall management, DNS spoofing prevention, and spam filtering. We implement two-factor authentication and HIPAA-compliant security protocols tailored to business requirements. Regular system audits ensure ongoing protection against evolving cyber threats.

Security Training

Interactive security awareness programs educate employees on phishing prevention and safe computing practices. Our training modules combine video instruction with practical exercises to reinforce cybersecurity best practices. This proactive approach reduces organizational vulnerability to social engineering attacks.

Microsoft Office 365

Cloud-based productivity suite deployment includes email security, document collaboration tools, and remote access solutions. We ensure seamless integration with existing systems while implementing advanced threat protection for inbound and outbound communications.

IT Consulting

Expert guidance for technology infrastructure planning and vendor management. We assist with network redesigns, system migrations, and technology procurement decisions. Our consulting services help businesses optimize IT investments while maintaining operational efficiency.

People

Matthew Hutter

Chief Relationship Manager

Founder with electrical engineering background and Microsoft/Citrix certifications. Transitioned from Fortune 500 engineer to full-time IT provider in 2008. Holds 20+ years of local business technology experience.

Adam Gardin

Director of Operations

Former law graduate turned IT specialist with 10+ years at Iconium. Manages technical operations and implements innovative technology solutions. Specializes in complex system diagnostics and problem resolution.

Carl Innocenti

Desktop Support Engineer

50+ years IT veteran with IBM systems expertise. Focuses on west-side client support and customer satisfaction. Provides hands-on technical assistance with business-critical systems.

Ryan Walker

Desktop Support Engineer

Certified hardware/software specialist with local business support experience. Handles server maintenance and network device management. Emphasizes preventive maintenance to minimize business downtime.

Jacob LeQuyea

Desktop Support Engineer

Information technology graduate with cybersecurity specialization. Combines technical expertise with customer service skills. Provides both remote and on-site technical support solutions.

Questions

What does your Managed Services package include?

24/7 network monitoring, cybersecurity protection, software updates, priority support, and proactive maintenance to prevent technical issues.

How do you handle emergency IT situations?

MSP clients receive priority scheduling during outages with immediate remote support and rapid on-site response when needed.

Do you support Microsoft Office 365 environments?

Yes, we provide complete Office 365 implementation, email security, and cloud collaboration tools with advanced threat protection.

What cybersecurity measures do you implement?

Firewall management, DNS protection, spam filtering, two-factor authentication, and employee security training programs.

Can you help with IT vendor management?

We coordinate with technology vendors to resolve issues and handle technical support communications on your behalf.

Do you serve businesses outside Northeast Ohio?

Our primary service area includes Solon and Amherst locations, covering Northeast Ohio businesses with on-site and remote support.

Reviews (6)

Write a Review

Eric Bacon

Jun 18, 2021 Report

I own a contracting company. Scammers called and tricked my receptionist into visiting a webpage and downloading a program. When I realized who she was talking to I shut everything down in the office immediately not knowing how far they got into my network. A good friend of mine at RadioActive Electronics recommended Adam to me. Within an after calling Aaron was working on it for me. He got everything cleaned out and determined the laptop was safe to reconnect with my network.

What a huge relief! I'm already running around like a maniac with the amount of work we have to do, having my computer and management system down and possibly compromised was completely nerve racking. You guys rock, these are well deserved 5 star reviews.

Phyllis Loar

May 16, 2021 Report

There are not enough words in the world to give an adequate description as to how fantastic the staff of Iconium Networks has been. They are always ready to assist with whatever issues we have at our office and are such a joy to work with. Always professional and knowledgeable in all that they do. Thank you Iconium Networks for your excellence!

Jill Katzenberg

Jan 05, 2021 Report

Knowledgeable and patient are the two qualities that come to mind on those occasions that I have had to reach out to Iconium Networks. It is truly remarkable how Adam can not only assess an issue but fix it remotely in a calm and logical manner. I am thankful that I initially met Adam years ago at our networking group because getting to know how much he cares about his clients as well as his work has been a pleasure.

Kara Yoder

Apr 05, 2020 Report

The staff at Iconium Networks are beyond excellent! Matt, Aaron, and Adam are very professional but yet so personable as they keep our computer systems up and running without any issues. They are always ready to help us out with any problem we may have. We are so appreciative of their service and would highly recommend them to anyone who needs complete computer service!

Denise Smith

Mar 18, 2019 Report

Matt and his team have serviced our office for the past two years. They slip in, fix our computer issues, and get us back up and running. They are always accessible through text or phone whenever we have a quick question. They make us feel as if all of our questions and concerns are important. I always highly recommend Iconium Networks.

Rachel Kabb-Effron

Apr 16, 2018 Report

I have used Iconium for our law firm of 10 people. Iconium keeps us up and running as well as secure for cyber threats. More than that, Iconium is responsive and creative about solving multiple interface issues with our hardware, software and VOIP solutions. They are very knowledgeable and allow me to run my business while they run my IT. It is a great affordable option to having your own IT staff. I can't recommend Matt and Adam enough! Keep up the good work!