Business Details
32 Years
experience
Emergency
services
Your Trusted IT Partner in Rochester, NY
Founded in 1994, Microworx has established itself as a trusted provider of IT services and computer solutions in Rochester, NY. Our team of experienced professionals specializes in delivering customized technology solutions tailored to meet the unique needs of home users and small to mid-sized businesses. With a focus on personalized service, we offer on-site and in-house computer repairs, network security, managed IT services, and purpose-built PCs designed for specific workloads. Our commitment to staying at the forefront of technological advancements ensures clients receive reliable, future-ready solutions backed by a 3-year parts and labor warranty.We prioritize understanding client goals to provide cost-effective, scalable IT strategies that minimize technical disruptions. Our locally owned and operated business fosters community connections while maintaining industry expertise through continuous training and certification. The acquisition by Ron Bittner in 2022 has strengthened our focus on aligning services with evolving technological demands while preserving the personalized approach that defines our customer relationships.
Services
Computer Repair
Virus Removal
Managed IT Services
Custom Workstations
Laptop Sales
Network Security
Data Recovery
Home Computer Service
Mobile Solutions
IT Support
Details
- Year established: 1994
Highlights and features
- We offer 30 years of local IT expertise since 1994
- Our technicians provide personalized on-site service
- Custom-built PCs with 3-year warranties
- Specialized solutions for CAD, medical, and POS systems
- Certified professionals handle Windows, Mac, and Linux systems
What people say
Knowledgeable staff
Quick repairs
Excellent service
Reliable solutions
Great customer support
Services
Computer Repair
We provide comprehensive computer repair services for both hardware and software issues. Our certified technicians handle broken components, system upgrades, and performance optimization for Windows, Mac, and Linux systems. With both in-shop and on-site service options, we ensure minimal downtime for home users and businesses while maintaining data integrity throughout the repair process.
Virus Removal
Our virus and malware removal service includes complete system diagnostics and security restoration. We perform deep scans to eliminate malicious software, repair system damage, and implement protective measures. The service includes hardware diagnostics and optional managed endpoint protection to prevent future infections, ensuring your computer operates securely and efficiently.
Managed IT Services
We offer comprehensive managed IT services including network monitoring, cloud backups, and endpoint protection. Our proactive approach maintains system health, prevents downtime, and ensures data security. Services include remote management, regular maintenance, and customized solutions for businesses requiring continuous IT support and infrastructure management.
Custom Workstations
Our custom-built workstations are engineered for specific professional requirements in CAD, medical, POS, and server systems. We select components based on workload requirements, ensuring optimal performance and reliability. Each system includes professional setup options, on-site installation, and a 3-year warranty covering both parts and labor.
Network Security
We provide network security solutions including firewall configuration, intrusion detection, and data protection strategies. Our services safeguard business networks through continuous monitoring, regular security updates, and customized protection plans. We implement both local and cloud-based security measures to protect against evolving cyber threats.
People
Ron Bittner
Owner
Ron Bittner acquired Microworx in 2022, bringing extensive local business experience to continue serving Rochester's technology needs. He focuses on aligning services with modern IT demands while maintaining personalized customer care. His leadership emphasizes technical excellence and community commitment through Microworx's operations.
Questions
What IT services do you offer?
We provide managed IT services, network security, cloud backups, remote monitoring, and endpoint protection tailored for small to mid-sized businesses.
Do you repair both Mac and PC systems?
Yes, our technicians handle repairs for Windows, Mac, and Linux systems including hardware replacements and software troubleshooting.
Can you build custom workstations?
We create purpose-built PCs optimized for CAD, medical, POS, and server applications with 3-year warranties on parts and labor.
Do you offer emergency computer repair?
Yes, we provide emergency service for critical system failures with priority scheduling to minimize business disruptions.
What areas do you serve?
We serve Rochester, Brighton, and surrounding areas in New York with on-site and pickup/drop-off service options.
Videos
Reviews (4)
Atharva Shivankar
Apr 25, 2022
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Staff has attitude problems! Called them the first time, call was answered by this person named Kevin, who seemed very uninterested and was promised I would hear back from them about a motherboard change for a desktop. They never got back to me. I thought fine, they might have forgotten due to a lot of customers. Second call, a nice gentleman noted my requirements and promised to follow up. Unfortunately, I didn't hear back again.
I called the third time and Kevin answered again and said there was no record of my inquiry and that THEY HAD MORE IMPORTANT ISSUES TO ATTEND TO AND THEY WOULD GET BACK WHEN THEY HAVE TIME. I can't fathom how on Earth they can make a customer feel like their issue is less important and I was just stunned. They could have just respectfully said that the waits are long and our technicians are currently working on orders ahead of me.
I took my business to Pod Computers instead and got my beautiful custom build done there perfectly and was treated with care and respect. Learn to treat your customers respectfully, no matter the scale of their request!
I called the third time and Kevin answered again and said there was no record of my inquiry and that THEY HAD MORE IMPORTANT ISSUES TO ATTEND TO AND THEY WOULD GET BACK WHEN THEY HAVE TIME. I can't fathom how on Earth they can make a customer feel like their issue is less important and I was just stunned. They could have just respectfully said that the waits are long and our technicians are currently working on orders ahead of me.
I took my business to Pod Computers instead and got my beautiful custom build done there perfectly and was treated with care and respect. Learn to treat your customers respectfully, no matter the scale of their request!
Tim Wilkinson
Nov 10, 2021
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Walked in to buy a cpu cooler a week ago. Besides the fact that it cost literally twenty dollars more than online, I waited for someone to check me out for ten minutes during which time I heard an employee flat out lying to a customer to sell a license for Webroot Antivirus which the customer absolutely didn't need. Giving false information to a customer about Windows Defender. When someone finally came to ring me out, I set the cooler down on the counter and took my wallet out and this lady just literally stared at me for thirty seconds. Finally, I said "isn't this a store?
I'd like to buy this" she responded with "Sorry, I didn't see you." I don't mind paying a mark up to buy local but this mark up is ridiculous especially if this is the kind of service you're going to receive. I had a few other things to purchase but after that experience, nah no thanks.
I'd like to buy this" she responded with "Sorry, I didn't see you." I don't mind paying a mark up to buy local but this mark up is ridiculous especially if this is the kind of service you're going to receive. I had a few other things to purchase but after that experience, nah no thanks.
Train Crazy
Sep 23, 2021
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Simply the best. Very accommodating, professional, knowledgeable and know how to fix things. I've been using them for 27 years to build multiple computers, sell me appropriate accessories and fix things microsoft updates ruined, along with virus removal. No need to go anywhere else
David Gerling
Aug 12, 2021
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They did nice work in a reasonable time frame and at a reasonable cost. And they didnt try to up-sale me for something I didnt need for a repair i brought it. Because of that, when i need a new machine, i'll go to them instead of Best Buy, etc.
