Business Details
40 Years
experience
Emergency
services
Your Trusted IT Partner in Durham, NC
Micro Medic has been delivering personalized IT solutions since 1986, serving small and medium-sized businesses across private, nonprofit, and educational sectors in the Raleigh-Durham-Chapel Hill region. Our team of certified engineers and technicians brings decades of combined experience in network design, cloud computing, disaster recovery, and hardware/software support. We maintain strategic partnerships with industry leaders like HP, Microsoft, and SonicWall to ensure reliable, cutting-edge solutions.Unlike traditional managed service providers, we prioritize individualized service through dedicated technician relationships, enabling deeper understanding of client systems and more efficient problem resolution. Our commitment to transparency, technical excellence, and community-focused service has established us as a trusted IT partner for hundreds of local businesses.
Services
IT Consulting
Network Design
Wireless Networking
Cloud Computing
Backup Solutions
Disaster Recovery
New Equipment
Software Support
Computer Repair
Printer Repair
Details
- Year established: 1986
Highlights and features
- Certified experts with manufacturer partnerships for guaranteed compatibility
- Personalized service through dedicated technician relationships
- In-house support team with no outsourced call centers
- 38 years of proven IT experience serving local businesses
- Specialized in Raleigh-Durham-Chapel Hill area technology requirements
Associations and certifications
- HP
- Microsoft
- Trend
- Sonicwall
- Storage Craft
Services
IT Consulting
Our IT consulting services help businesses make informed technology decisions through personalized assessments and strategic planning. With 38 years of industry experience, we analyze your current infrastructure and business goals to recommend customized solutions that improve efficiency and scalability. Our certified consultants provide expert guidance on system upgrades, security protocols, and technology investments tailored to your specific operational needs.
Network Design
We design and implement secure, high-performance network solutions for businesses of all sizes. Our expertise covers LAN/WAN configurations, VLAN segmentation, and converged voice/data systems. Each project begins with a comprehensive audit to create customized network architectures that support current operations while allowing future expansion. Our engineers ensure optimal performance through structured cabling and advanced security implementations.
Cloud Computing
Our cloud computing services help businesses evaluate and implement cost-effective cloud strategies. We provide objective analysis of cloud migration benefits versus on-premise solutions, considering factors like regulatory compliance and feature requirements. Our offerings include hybrid cloud configurations, hosted email solutions, and remote server monitoring that balance security with operational flexibility for growing businesses.
Backup Solutions
We offer comprehensive backup solutions combining on-premise and cloud-based technologies to protect critical business data. Through partnerships with Veritas and StorageCraft, we implement continuous backup systems that safeguard against hardware failures, cyberattacks, and natural disasters. Our remote monitoring ensures backup processes function correctly while providing customizable retention policies that align with your business continuity requirements.
Disaster Recovery
Our disaster recovery planning ensures business continuity during unexpected disruptions. We implement virtual server replication and off-site data storage solutions that enable rapid system restoration. Our plans incorporate remote access technologies and cloud-based failover systems to maintain operations during pandemics, severe weather, or physical infrastructure damage while minimizing downtime and data loss.
People
Greg Stocking
President/Owner
With over 35 years in IT services, Greg leads Micro Medic's strategic direction while maintaining hands-on involvement in client relationships. His leadership emphasizes personalized service and technical excellence.
West Richards
Sr. Network Engineer
Senior network architect with extensive experience designing secure, scalable infrastructure solutions for enterprise clients across multiple industries in the Research Triangle region.
Zach Cheramie
Network Engineer
Certified network specialist focused on implementing and maintaining complex IT systems for SMB clients while ensuring compliance with industry security standards.
Jake Stauffer
Purchasing
Manages procurement operations for hardware and software solutions, leveraging vendor relationships to deliver cost-effective technology purchases for clients.
David Hanks
Network Engineer
Experienced engineer specializing in network security implementations and infrastructure upgrades for businesses transitioning to modern IT environments.
Questions
What IT services does Micro Medic offer?
We provide IT consulting, network design, cloud computing, backup solutions, disaster recovery, hardware/software support, and 24/7 emergency services for SMBs.
Are your technicians certified?
Yes, our team holds certifications with HP, Microsoft, SonicWall, and other industry leaders to ensure qualified technical support for your business.
Do you serve businesses outside Durham?
We primarily serve the Raleigh-Durham-Chapel Hill area, supporting clients throughout the Research Triangle region with on-site and remote services.
What makes Micro Medic different from other IT providers?
We offer personalized service through dedicated technician relationships rather than generic managed service models, combining technical expertise with local business understanding.
Can you help with emergency IT issues after hours?
Yes, we provide after-hours emergency support through our dedicated emergency mailbox system for urgent technology problems requiring immediate attention.
Reviews (2)
Jeff Caiola
Apr 03, 2022
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Worked with for many, many years. Great at problem solving. Super responsive and knowledgeable. Highly recommend!
Matt Clements
Aug 08, 2021
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Lobg time customer taking a look over the well secured and maintained facility. Excellent Managed Service Provider or IT Specialist assistance you need.
