Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner in Raleigh, NC
CSP has been a trusted IT services partner in the Raleigh-Durham area for over 25 years. Our team delivers comprehensive technology solutions including managed IT services, cybersecurity training, cloud infrastructure, and business continuity planning. We specialize in providing predictable monthly pricing for technology services while maintaining a 100% commitment to data security. Our deep understanding of local business needs enables us to deliver tailored solutions that help organizations increase efficiency and reduce operational costs. With a proven track record of supporting businesses across Raleigh, Durham, Chapel Hill, Cary, and Wake Forest, we combine technical expertise with personalized service to meet each client's unique requirements.Our approach focuses on building long-term partnerships through reliable support and proactive technology management. The leadership team brings decades of combined experience in information systems and business technology solutions. We maintain transparency in all operations and prioritize client satisfaction through clear communication and documented processes. Our commitment to excellence has earned us lasting relationships with businesses throughout the region. As technology evolves, we continue to expand our capabilities to provide cutting-edge solutions while maintaining the personalized service that defines our company.
Services
Managed IT Services
Cyber Security Training
Cloud Infrastructure
Business Continuity
Ransomware Protection
Technology Assessments
Hosted Voice Solutions
Email Security
Cisco Umbrella Services
Details
- Year established: 1999
Highlights and features
- 25+ years of experience serving Raleigh-Durham businesses
- Predictable monthly pricing for all technology services
- 100% commitment to data security and protection
- Deep understanding of local market technology needs
- 24/7 technical support and emergency service availability
Services
Managed IT Services
Our comprehensive IT management solutions provide businesses with 24/7 monitoring, maintenance, and support. This service ensures optimal technology performance while reducing unexpected costs through predictable monthly pricing. Ideal for organizations seeking reliable infrastructure management and proactive security protection.
Cyber Security Training
Customized cybersecurity awareness programs help businesses protect against digital threats. Our training covers phishing prevention, password security, and safe internet practices. Designed for organizations needing to strengthen their human firewall and comply with data protection requirements.
Cloud Infrastructure
We implement secure cloud environments including hosted voice, exchange services, and infrastructure solutions. Our cloud offerings provide scalable storage, improved collaboration tools, and business continuity capabilities. Perfect for companies transitioning from traditional on-premise systems to modern cloud-based operations.
Business Continuity
Our business continuity planning ensures operational resilience during unexpected disruptions. Services include data backup solutions, ransomware protection, and recovery strategy development. Designed for organizations requiring guaranteed uptime and rapid recovery of critical business functions.
Technology Assessments
Comprehensive evaluations of existing technology infrastructure identify vulnerabilities and optimization opportunities. Our assessments cover network security, system performance, and compliance readiness. Recommended for businesses planning technology upgrades or seeking to improve their IT efficiency and security posture.
People
William B. Riddick
President and CEO
William B. Riddick has led CSP for over 25 years, building lasting partnerships through reliable IT solutions. He focuses on strategic growth while maintaining the company's commitment to exceptional client service and technological innovation.
Questions
What IT services does CSP offer in Raleigh?
We provide managed IT services, cybersecurity training, cloud infrastructure, business continuity planning, ransomware protection, and technology assessments for Raleigh businesses.
How does CSP ensure data security?
We implement advanced cybersecurity measures including Cisco Umbrella services, email security solutions, and regular security training to protect client data from threats.
Do you serve businesses outside Raleigh?
Yes, we support organizations in Durham, Chapel Hill, Cary, Wake Forest, and surrounding areas with comprehensive IT solutions.
What pricing model do you use?
We offer predictable monthly flat-rate pricing for all technology services with no hidden fees or unexpected charges.
Is emergency IT support available?
Yes, we provide 24/7 emergency IT support services to address critical technology issues at any time.
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Reviews (4)
Monty Ross
May 13, 2022
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CSP has been our Managed IT Service Partner for almost 20 years. Their knowledge and expertise is best-in-class. Having them as a partner and advisor has kept our network running smoothly and, more recently, helped us tackle IT projects that have made our organization more efficient - all at a very reasonable investment. Service response time is super fast as well.
Turbo Greg
May 15, 2021
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These guys went out of their way to get my issue resolved. I can't remember the tech's name, but he used the phrase, "10-4" a lot as we talked. During my three day wait, he called me back three times to give me status updates. He deserves a kudos for a job well done!
Trish Velez
Apr 13, 2018
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CSP is the best IT Service in Raleigh. Anytime I need something done, the response time is quick and they get it done! Thanks CSP!
Lindsey Smith
Jun 10, 2014
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I brought my computer (Lenovo Thinkpad 410) to the CSP drop-off location in Chapel Hill for a warranty repair. The issue was that the computer would not boot up. CSP had the computer for 4 business days. During this time I received several calls updating me on the status of my order, which was essentially "we took the battery out, put it back in, and the computer was fine." When the computer was returned, I received an invoice for $120, despite this being a warranty repair.
I thought this was odd considering they did virtually nothing to the computer. When I called to inquire, they first told me that it was $60, and then $120, and then to call back later. A few days later I received a second invoice for $60 because they had run some anti-virus scans on it (which I did not request). I thought this was a rip-off but paid it because I should have verified the cost up front. However, several days later, the computer again failed to boot up-- the exact same problem I had asked CSP to repair. So essentially, I'm out $60 and my computer is not fixed. I will not bring my computer back to this repair shop.
I thought this was odd considering they did virtually nothing to the computer. When I called to inquire, they first told me that it was $60, and then $120, and then to call back later. A few days later I received a second invoice for $60 because they had run some anti-virus scans on it (which I did not request). I thought this was a rip-off but paid it because I should have verified the cost up front. However, several days later, the computer again failed to boot up-- the exact same problem I had asked CSP to repair. So essentially, I'm out $60 and my computer is not fixed. I will not bring my computer back to this repair shop.
