Business Details
12 Years
experience
Emergency
services
Your Trusted IT Partner in Medina, NY
Founded in 2014, C&H Personal Computer has established itself as a trusted Managed Service Provider in Western New York, delivering comprehensive IT solutions tailored to small and medium-sized businesses. Our team combines over 20 years of collective experience in technology infrastructure, cybersecurity, and network management to ensure seamless operations for clients across medical, government, and industrial sectors. We prioritize proactive IT consulting, offering a free onsite consultation to create customized solutions that align with each client's unique needs. Our commitment to reliability is demonstrated through a 99.9% business uptime guarantee and a 60-minute service level agreement response time.As a Minority Business Enterprise (Vendor# 21002061), we maintain strict compliance with industry standards while providing transparent communication and ethical business practices. Our service areas include Medina, Albion, Brockport, and surrounding communities in Erie, Genesee, Monroe, Niagara, and Orleans counties.
Services
Managed IT Services
Cybersecurity
Disaster Recovery
Connectivity Solutions
Microsoft 365 Support
PC Repair
VoIP Phones
Website Services
Network Installation
Business Internet
Details
- Year established: 2014
Highlights and features
- We offer 20+ years of combined IT industry experience with specialized expertise in cybersecurity
- Our 60-minute SLA ensures rapid response to critical IT issues
- We provide proactive network monitoring with 99.9% uptime guarantee
- Our team holds advanced certifications in NGAV/EDR technologies
- We offer customized solutions for medical, government, and industrial sector clients
What people say
99.9% uptime
Rapid response times
Expert cybersecurity
Reliable support
Proactive maintenance
Services
Managed IT Services
Our Managed IT Services provide comprehensive technology solutions for businesses requiring reliable infrastructure management. We combine remote monitoring with onsite support to maintain optimal system performance. Our proactive maintenance includes bi-monthly system checks, security updates, and performance optimization to prevent issues before they impact operations. This service ensures businesses maintain continuous connectivity and data protection while focusing on core activities.
Cybersecurity
Our cybersecurity solutions protect businesses from evolving digital threats through multi-layered defense strategies. We implement advanced endpoint protection, continuous network monitoring, and NGAV/EDR technologies to detect and neutralize threats. Our services include incident response planning and security awareness training to create comprehensive protection frameworks. These measures help prevent data breaches while maintaining regulatory compliance for sensitive business information.
Disaster Recovery
Our Business Continuity & Disaster Recovery (BCDR) services ensure rapid system restoration after unexpected disruptions. We implement redundant backup systems with hourly file backups and nightly database snapshots. Our recovery process guarantees server restoration to dissimilar hardware within 24 hours, followed by complete data recovery within an additional 24-hour period. Quarterly testing verifies plan effectiveness to minimize business downtime during emergencies.
Connectivity Solutions
We design and maintain secure network infrastructures tailored to business requirements. Our services include VLAN segregation, firewall implementation, and wireless network optimization for reliable connectivity. We provide business-grade internet solutions with diagnostic support and proactive network monitoring to prevent connectivity issues. These solutions ensure seamless communication and data transfer across organizational locations.
Microsoft 365 Support
Our Microsoft 365 solutions encompass licensing, migration, and ongoing support for businesses transitioning to cloud productivity tools. We implement security policies including multi-factor authentication and email protection against phishing attacks. Our support services help maximize platform utilization while maintaining data security. This comprehensive approach ensures businesses fully leverage Microsoft 365 capabilities without compromising system integrity.
People
Joseph D'Amore
President
Joseph D'Amore leads C&H Personal Computer with over 20 years of IT industry experience. He oversees strategic direction while maintaining focus on client satisfaction and technological innovation. His leadership ensures the company maintains its commitment to reliable IT solutions.
Steven Davis
Vice President
Steven Davis brings extensive technical expertise to his role as Vice President. He manages service delivery operations and ensures implementation of cutting-edge IT solutions. His focus on quality control maintains the company's high service standards.
Riki Culverwell
Logistics & Finance
Riki Culverwell manages financial operations and resource logistics for C&H Personal Computer. With a background in business administration, he ensures efficient company operations while maintaining financial accountability for client services.
Dylan Sturtevant
IT Support Specialist
Dylan Sturtevant provides hands-on technical support with expertise in system troubleshooting and network maintenance. His practical knowledge ensures prompt resolution of client IT issues while maintaining system security protocols.
Rose Ann D'Amore
Office Support Specialist
Rose Ann D'Amore manages administrative operations and client communications for C&H Personal Computer. Her organizational skills ensure smooth coordination between technical teams and business clients.
Questions
What BCDR services do you offer?
Our Business Continuity & Disaster Recovery services include hourly file backups, nightly database snapshots, and guaranteed server restoration within 48 hours. We maintain redundant backup systems and conduct quarterly plan testing.
How quickly can you restore data after a disaster?
We guarantee server restoration to dissimilar hardware within 24 hours, followed by complete data recovery within an additional 24-hour period. Actual recovery times often exceed these minimum requirements.
Are BCDR services included in standard agreements?
Yes, our disaster recovery services are included in Managed Service Provider agreements. Traditional support clients can purchase these services separately with customized backup solutions.
What cybersecurity protections do you provide?
We implement NGAV/EDR solutions, continuous network monitoring, firewall protection, and security awareness training. Our multi-layered approach includes incident response planning and threat containment strategies.
Do you offer 24/7 emergency support?
Yes, we provide 24/7 emergency support for Managed Service Provider clients at no extra cost. Traditional clients receive priority emergency assistance with additional service fees.
What Microsoft 365 services do you support?
We offer complete Microsoft 365 services including licensing, migration, and ongoing support. Our security implementation includes multi-factor authentication and email protection against phishing attacks.
Reviews (7)
Eileen Wickham
May 12, 2022
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I would like to thank C&H for the great service. I brought my old XP Computer in and thought it was dead. They were able to get it up and running, saved my programs and at a very reasonable charge. THANK YOU.
Peter Igoe
Oct 16, 2021
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They always have fast and friendly service. Joe is very professional and accommodating to our office hours.
Gregory M. Budd
Jul 27, 2021
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C&H PC has been looking after our IT needs here at work and my personal computers at home for nearly 20 years. Their service, pricing, knowledge and respect of our time and requirements is above the norm. I would highly recommend them to any company or individual.
Medina Railroad Museum
Jul 27, 2021
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Joe and the rest of the staff at C & H PC are amazing! They have gone over and beyond assisting us with all of our technological needs along with training our staff on how to work with it! They've been available to us every time when we've come across something we needed assistance with! I highly recommend them for any and all services.even an upgraded phone system!
Kristina D'Amore
Jul 25, 2021
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Staff is very friendly and knowledgeable. Whenever my friends or family need computer/tech help I recommend them to stop in or give them a call.
Lori Myhill
Jul 24, 2021
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As a Town of Shelby Deputy Clerk for over 20 years, I've seen IT companies come and go but the one that stands above everyone else is C&H PC. We always get a voice when we call but on the rare occasion we leave a message, our calls are returned promptly. The employees of C&H are knowledgeable and very personable. No question goes unanswered. C&H PC is simply the best.
M. Pass
Jul 22, 2021
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The staff is always honest and professional. Very knowledgeable. Would definitely recommend them. I absolutely trust them with my PC.
