Business Details
37 Years
experience
Your Trusted Printer Sales and Repair Partner in Barberton
Established in 1989, Black River has dedicated itself to 'Unleashing the Power to Print' by delivering comprehensive document solutions that enhance customer efficiency. With over 95 combined years of experience in the industry, we specialize in the sales, repair, and maintenance of impact, thermal, laser, card, and mobile printers from leading manufacturers such as HP, DASCOM, Zebra, and Kyocera. Our team of seasoned technicians provides both on-site and depot service contracts, offering tailored support programs for businesses of all sizes. We maintain an extensive inventory of parts to ensure long-term printer functionality, helping clients avoid costly replacements. As one of the largest DASCOM resellers in the Americas, we combine technical expertise with a commitment to customer-centric service, serving industries ranging from logistics to healthcare.Our acquisition of The Peripheral Company in 2021 expanded our footprint while preserving consistent support for existing clients. We specialize in addressing complex printing environments, including barcode validation solutions that prevent compliance penalties. Our consumables division offers toners, ribbons, labels, and printer components, ensuring a single-source solution for all document needs. By maintaining manufacturer partnerships and investing in ongoing training, we deliver reliable, cost-effective printing systems that adapt to evolving technological demands. Every client interaction reinforces our philosophy of long-term commitment and operational excellence.
Services
Printer Sales
Maintenance & Repair
On-Site Service Contracts
Depot Service Contracts
Consumables & Supplies
Barcode Validation Solutions
Printer Parts Inventory
End-of-Life Replacements
Details
- Year established: 1989
Highlights and features
- We offer 33 years of specialized experience in document solutions since 1989.
- Our inventory includes major brands like HP, DASCOM, and Zebra printers.
- We provide tailored on-site and depot service contracts for all business sizes.
- Our parts inventory enables long-term printer maintenance and cost savings.
- We offer end-of-life migration solutions for discontinued printer models.
Services
Printer Sales
We offer a comprehensive selection of impact, thermal, laser, card, and mobile printers from industry-leading manufacturers like HP, DASCOM, and Zebra. Our inventory caters to specialized printing needs in logistics, healthcare, and industrial environments. Every purchase includes expert consultation to ensure equipment matches client workflow requirements.
Maintenance & Repair
Our technicians provide on-site and depot repair services for printers across multiple brands. We maintain an extensive parts inventory to address end-of-life equipment while offering time-and-materials options. Preventative maintenance contracts help maximize equipment longevity and reduce unplanned downtime for critical operations.
On-Site Service Contracts
Customizable 1-3 year contracts provide on-site technical support with included parts and engineer access. This service ensures rapid response times for businesses relying on continuous printing operations. Contracts include telephone support during business hours for troubleshooting assistance.
Depot Service Contracts
Our depot repair program accommodates single units to large fleets while maintaining strict quality standards. Each repair includes equipment cleaning and performance verification. Businesses receive standardized service regardless of fleet size through our centralized facility.
Consumables & Supplies
We supply toners, ribbons, thermal labels, and printer components as a single-source solution. Our inventory includes specialized items like RFID labels and GHS-compliant materials. Direct purchasing channels ensure competitive pricing and consistent stock availability for operational continuity.
Questions
What types of printers do you specialize in?
We specialize in impact, thermal, laser, card, and mobile printers from brands like HP, DASCOM, Zebra, and Kyocera, catering to industrial and enterprise environments.
Do you provide repair services for older printer models?
Yes, our extensive parts inventory enables repairs for end-of-life printers, helping clients avoid replacement costs while maintaining operational continuity.
What service contract options are available?
We offer 1-3 year on-site contracts with included parts and engineer access, plus depot repair programs for businesses of any scale.
Do you sell printer consumables?
Yes, we provide toners, ribbons, thermal labels, RFID materials, and printer components as a single-source consumables supplier.
How can I request technical support?
Submit an online support request or contact our service team directly at 800.840.4277 for immediate assistance during business hours.
