Business Details
38 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in West Michigan
ICS Data delivers comprehensive IT solutions rooted in over 30 years of experience serving West Michigan businesses. Our expertise spans managed IT services, cybersecurity, cloud migration, compliance frameworks like CMMC and SOC 2, and VoIP phone systems. We prioritize proactive network management, 24/7 monitoring, and tailored strategies to minimize downtime and enhance operational efficiency. Our team of certified professionals combines technical proficiency with a client-centric approach, ensuring security, scalability, and compliance with industry standards.As a SOC 2 and HIPAA-certified provider, we implement robust data protection measures, including encryption and access controls, while maintaining rigorous audit readiness. Our commitment to continuous improvement and community engagement underscores our role as a trusted technology partner for organizations of all sizes.
Services
Managed IT Services
Cybersecurity
Cloud Migration
Compliance Audits
VoIP Phone Systems
CMMC Certification
SOC 2 Compliance
IT Consulting
Data Backup
Network Management
Details
- Year established: 1988
Highlights and features
- We offer 30+ years of experience in IT services and compliance consulting.
- Our team provides 24/7 personalized customer support with rapid response times.
- We implement patented cybersecurity protocols for advanced threat prevention.
- Our company is SOC 2 Type II certified for data security and compliance.
- We specialize in CMMC certification preparation for defense contractors.
Associations and certifications
- SOC 2
- HIPAA
- CMMC
What people say
Friendly staff
Outstanding company
Knowledgeable staff
Quick solutions
Always available
Services
Managed IT Services
Our managed IT services provide continuous network monitoring, proactive maintenance, and rapid issue resolution to minimize downtime. Certified technicians handle infrastructure management, software updates, and security protocols, ensuring seamless operations for businesses. Clients benefit from scalable solutions tailored to their specific needs, including hardware procurement and strategic IT planning.
Cybersecurity
We offer advanced cybersecurity solutions featuring 24/7 threat monitoring, firewall management, and endpoint protection. Our services include vulnerability assessments, employee training programs, and incident response planning to safeguard against data breaches. Compliance with standards like HIPAA and CMMC ensures robust protection for sensitive information across industries.
Cloud Migration
Our cloud migration services facilitate secure transitions to scalable infrastructure using platforms like Microsoft Azure. We optimize cloud environments for performance and cost-efficiency while implementing encryption and access controls. Clients gain remote accessibility, automated backups, and pay-as-you-go scalability to support business growth and remote work requirements.
Compliance Audits
We specialize in compliance frameworks including SOC 2, HIPAA, and CMMC, conducting gap analyses and remediation planning. Our team develops audit-ready documentation, implements technical controls, and provides ongoing monitoring to maintain compliance. Services extend to policy creation, staff training, and third-party audit coordination for regulated industries.
VoIP Phone Systems
Our VoIP solutions deliver flexible, cost-effective communication systems with mobile integration and scalable calling plans. Features include call routing, voicemail-to-email, and conferencing tools designed for hybrid work environments. We ensure reliable connectivity and disaster recovery capabilities to maintain business continuity for growing organizations.
People
Carole Bos
Chief Executive Officer
Carole Bos leads ICS Data with a focus on strategic growth and client satisfaction, leveraging decades of IT industry experience to drive innovation and operational excellence.
Aaron Shonamon
Director of Telecommunications
Aaron Shonamon oversees telecommunications initiatives, specializing in VoIP system design and implementation to enhance business communication efficiency and scalability.
Rick Tice
Chief Information Officer
Rick Tice directs technology strategy and infrastructure development, ensuring cutting-edge solutions that align with evolving industry standards and client requirements.
Questions
What are Managed IT Services?
Managed IT Services involve outsourcing network management, security, and technical support to experts, ensuring 24/7 system reliability without an in-house team.
Do you offer 24/7 IT support?
Yes, we provide continuous monitoring, rapid helpdesk response, and proactive maintenance to minimize downtime and address emergencies at any hour.
How do you handle cybersecurity threats?
We deploy firewalls, endpoint protection, and employee training while maintaining compliance certifications to prevent breaches and ensure data safety.
Can you help with CMMC certification?
Yes, we offer gap analysis, policy development, and technical implementation to prepare defense contractors for CMMC audits and compliance.
What cloud solutions do you provide?
We offer secure cloud migration, infrastructure management, and Microsoft 365 integration with scalable storage, remote access, and enterprise-grade security.
How do I start with your services?
Contact us for a free consultation, technical assessment, and customized IT strategy tailored to your business needs and compliance requirements.
Reviews (5)
Michelle Shonamon
Nov 27, 2021
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ICS Data has changed our school year for the better! They have done an amazing job getting our building set up to ensure that technology is working throughout the building. They have assessed and solved many of our reoccurring problems and I no longer have to worry if my lesson plans will fall through due to technology problems. They have been great to work with. I will definitely continue to recommend ICS Data!
Julia Walsh
Nov 23, 2021
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ICS Data has been super helpful at my workplace. They come by whenever we need something looked at or hooked up. Everyone I have dealt with is professional and willing to help us out!
Kevin Paul
Nov 23, 2021
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ICS Data has provided our company with cutting edge technology, experienced support, and exceptional customer service. They are a valuable asset to our company.
Brandon Baker
Nov 22, 2021
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ICS has been invaluable to our business. Anytime we have an issue, they are always there to help us resolve it in a timely manner. Carol is knowledgeable and so very easy to work with.
Chad Portenga
Nov 21, 2021
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ICS explains what they are doing to resolve my PC's issues. They are quick to turn it around - something very important for us as most of our PC's are running machines and we cannot afford days of downtime.
