Business Details
20 Years
experience
Emergency
services
Expert Computer & Phone Repair in Muskegon
We are a locally owned and operated technology repair service proudly serving the Muskegon community for over 17 years. Our team of certified technicians specializes in computer, phone, and tablet repairs, combining advanced diagnostics with personalized service to meet individual customer needs. With a commitment to integrity and customer satisfaction, we offer a lifetime warranty on all repairs and maintain a 4.9-star rating based on over 2,200 reviews. Our expertise spans hardware replacements, data recovery, malware removal, and software solutions, ensuring fast turnaround times with transparent pricing. As the most trusted technology repair provider in West Michigan, we prioritize friendly service, high-quality parts, and affordable options tailored to both personal and business clients.
Services
Computer Repair
Phone Repair
Data Recovery
Virus Removal
Hardware Upgrades
Custom Computers
Laptop Repair
Software Installation
Screen Replacement
Battery Replacement
Served areas
- Muskegon, MI and surrounding areas
Details
- Year established: 2006
Highlights and features
- 17 years of experience serving Muskegon and surrounding areas
- Lifetime warranty included on all repair services
- 15-minute cell phone repairs with free diagnostics
- Certified technicians with expertise in advanced data recovery
- 4.9-star rating from 2,280 verified customer reviews
What people say
Fast service
Expert technicians
Free diagnostics
Lifetime warranty
Friendly staff
Services
Computer Repair
Our certified technicians diagnose and repair all computer issues, from hardware failures to software malfunctions. We specialize in laptop and desktop repairs, including screen replacements, motherboard repairs, and operating system installations. With advanced diagnostics tools and high-quality replacement parts, we ensure reliable solutions for both personal and business computers.
Phone Repair
We offer comprehensive smartphone repair services for cracked screens, battery replacements, charging port issues, and water damage recovery. Using premium replacement components and specialized tools, our technicians complete most repairs within 15-20 minutes while maintaining device functionality and structural integrity for all major phone models.
Data Recovery
Our advanced data recovery services retrieve lost files from damaged storage devices, including hard drives, SSDs, and memory cards. We employ specialized software and cleanroom facilities to recover critical documents, photos, and business data while maintaining strict confidentiality and security protocols throughout the recovery process.
Virus Removal
We eliminate viruses, spyware, and ransomware using industry-leading security tools and deep system scans. Our technicians perform comprehensive system cleanups, remove malicious software, and implement protective measures to prevent future infections while preserving user data and system performance.
Hardware Upgrades
Enhance device performance with professional hardware upgrades including RAM expansion, SSD installations, and graphics card replacements. Our technicians optimize system configurations for improved speed and storage capacity while ensuring component compatibility and long-term reliability for both consumer and enterprise equipment.
People
Joe Gee
CEO / Owner
Technology entrepreneur with 17 years of experience in IT repair services. Specializes in business operations and customer service strategies while leading the company's growth in West Michigan.
James Saville
Co-Owner / Master Tech
Senior computer technician with expertise in complex hardware repairs and data recovery. Provides technical leadership at the Henry Street location while mentoring junior staff members in advanced repair techniques.
Justin Gee
Manager / Computer Tech
Computer repair specialist managing daily operations and technical services. Combines hands-on repair experience with customer service oversight to maintain quality standards across both Muskegon locations.
Brea Bonebrake
Manager / Phone Tech
Cell phone repair expert overseeing mobile device services. Specializes in rapid diagnostics and efficient smartphone repairs while ensuring consistent service quality for all phone-related customer needs.
Dominic Pearcy
Phone Technician
Specialized technician focusing on smartphone repairs with particular expertise in screen replacements and charging port repairs. Maintains high throughput while ensuring quality workmanship on all mobile device repairs.
Questions
What types of devices can you repair?
We repair all major brands of computers, smartphones, tablets, and gaming consoles. Our services include hardware replacements, software troubleshooting, and data recovery for both personal and business devices.
Do you offer a warranty on repairs?
Yes, all our repair services include a free lifetime warranty covering both parts and labor. This demonstrates our confidence in the quality and durability of our repair workmanship.
How long does a typical repair take?
Most cell phone repairs complete within 15-20 minutes. Computer repairs typically take 1-3 days depending on complexity. Emergency services available for urgent device failures with priority processing.
Can you recover data from broken devices?
Yes, our advanced data recovery services retrieve files from damaged storage media using specialized equipment in controlled environments to maximize recovery success rates while maintaining data security.
Do you provide free diagnostics?
Yes, we offer complimentary diagnostics for all devices. Our technicians will identify issues and provide repair estimates before beginning any work, with no charge for the diagnostic assessment.
Are your technicians certified?
Our team includes certified professionals with industry-recognized credentials in computer and mobile device repair, ensuring qualified expertise for all technology repair needs.
Reviews (20)
Jeff Doom
Jun 22, 2022
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I have brought devices to this establishment many times for repair. turnover time, costs, communication and knowledge of their field makes them the best in muskegon as far as I am concerned!
General Zoadka
Jun 17, 2022
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I needed a screen repair for my Samsung Galaxy A12 done same day, everywhere else would have needed to order the screen (older phone makes sense not in stock) however I use my phone for work duties and could not wait. Crashmasters had a screen in stock and fixed my phone up good with a new frame included. Friendly service and my phone looks awesome. Thank you again crashmasters.
Aaron Williams
Jun 12, 2022
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They fixed my stuff quick and could answer all my questions. I bought a phone from them too and they made everything so easy I was home with everything done for my day in just an hour
Hailey Thompson
Jun 12, 2022
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Crashmasters fixed my tablet for way cheaper than anywhere else and I had it back so fast my kid barely missed it! My computer was real messed up and now it runs so fast and I don't get any pop ups and my speakers work
Joshua Wymer
Jun 12, 2022
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Wouldn't think of bringing my devices anywhere else but here they do an outstanding job check them out! Knowledgeable and friendly staff.
Kathy T'S. Manx Cattery
May 08, 2022
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Great place, reasonable, and did a good job putting new protective thing over my camera lense in my Samsung Galaxy S20 FE.
Pamela Harman
Apr 13, 2022
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Thank you so much to CrashMasters. What a great place to get your phones and computers and other electronics repaired. Very professional great people. This is the only place I would recommend in Muskegon. THANK YOU THANK YOU THANK YOU!
Benjamin Bradley
Dec 02, 2021
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We found this business on Yelp after being told by my cell phone carrier that my phone could cost up to $300 to repair. We stopped by CrashMasters on Apple Ave and they had my phone fixed in less than an hour and saved me $80! You have to check out this place for all of your computer repair and phone repair needs in the Muskegon and surrounding areas. They also have a 2nd location on Henry Street. A+ Great customer service, highly knowledgeable and very friendly
Richard J. Zamora
Nov 17, 2021
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CrashMasters is amazing! They fix everything from computers, tablets, phones, gaming consoles and more. They also have a ton of computer and phone accessories for you to choose from. They were able to fix my phone $50 cheaper than other local shops and they had it repaired in less than 30 minutes! It also came with a lifetime warranty and a free $30 screen protector. I highly recommend CrashMasters on Apple Ave or on Henry Street for all your technology needs
Sean Ryan
Oct 30, 2021
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I was looking for a quality screen protector for my iPhone. I started calling around to see who had the best deal. Joe from CrashMasters was very knowledgeable and helped me pick out a really nice one for my phone. I feel so much better knowing my phone is protected with quality materials. The whole process was fast and didn't take too long. I will be coming back to CrashMasters if I have any tech issues
Brendan Alderink
Oct 28, 2021
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I dropped my phone off for a couple days to fix my screen and camera. That was about 5 months ago and I haven't had any problems at all with my camera. Recommend my friend to drop his phone off there so they could fix it and he did. 10/10 definitely going back for future repairs
Noelle LaVasseur
Oct 17, 2021
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These guys are great! My fella and I brought in a cpu yesterday with bent pins and Justin was very personable and professional! He had all the pins straightened within a few hours and even helped us install it! They saved us a good chunk of money and were very friendly, will definitely be coming back to crash masters for anything else :
Kristus Vanderlaan
Sep 20, 2021
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My brand new iPhone 12 Pro Max decided to lock up the screen and make it untouchable! Couldn't even turn it off or volume off. Verizon couldn't fix it and sent me to CrashMasters. thinking I needed to order a new phone. ended up just being a glitch in the software and they fixed it for free! Super awesome! Super nice! Stop here for ALL your tech needs before anywhere else!
Riley Wyman
Sep 11, 2021
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Had my Xbox one X hard drive fail apparently this is a common issue. Took it in and they gave me a two day window of when I would get called. They called when they said and I picked it up after work no issues. I have yet to test it but the professionalism they showed does not make me question if it works. Very Please as this is the first electronic repair I've had to do. Would recommended.
Shawn Harvey
Aug 23, 2021
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Update: took old review off after request of supervisor. Spoke with the supervisor, after some hiccups. Supervisor, seemed more inclined to help and offer more insight and excellent communications about the condition. Supervisor offered to try and make things right, I took the offer. Will update this completely once the service is completed. Final update, after the first review was posted online.
The supervisor reached out. His attitude was a complete 180. I had addressed my issues, mainly with communication from what I was told from other employee's. 10 days later (or 8 business days) the phone was returned to me. The supervisor gave me a HEAVY discount. The majority of the problems were resolved and the main reason I came in was completed. The work on the phone itself was completed and the work done was satisfactory. However, all in all.
The lack of proper communication between customers and the employee's or even between themselves is atrocious. I did appreciate the heavy discount, the work was satisfactory. But the overall headache of dealing with this location was not worth the pain. There are a few quality electronic repair shops in grand rapids. Its worth the drive.
The supervisor reached out. His attitude was a complete 180. I had addressed my issues, mainly with communication from what I was told from other employee's. 10 days later (or 8 business days) the phone was returned to me. The supervisor gave me a HEAVY discount. The majority of the problems were resolved and the main reason I came in was completed. The work on the phone itself was completed and the work done was satisfactory. However, all in all.
The lack of proper communication between customers and the employee's or even between themselves is atrocious. I did appreciate the heavy discount, the work was satisfactory. But the overall headache of dealing with this location was not worth the pain. There are a few quality electronic repair shops in grand rapids. Its worth the drive.
Gracyn Sanger
Aug 13, 2021
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They not only took care of my girlfriends phone and made it have a complete brand new off the shelve feel to it, but they actually communicate in detail and precision. Not only did they take care of the phone, but they managed to keep me interested in the business that they run. Not often do I feel good about people taking my money, but if I needed to get something fixed again they'll be the first ones to see my wallet open.
Kelli R
Apr 28, 2010
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I Love My New Laptop. It runs better and faster than I had hoped... and my pocket book thanks you as well. Thank you guys!
Write at home System
CrashMaster's Computer Sales and Service is by far the best place to go for all your computer needs. These guys know their stuff, unlike the kids hired to work in those other places. They can build your new computer to your specific needs. When it comes to professional service you can trust, nobody else even compares! Crashmaster's Computer Sales and Service offers a great selection of computers and services at very affordable prices.
They even offer used computers at bargain prices. If you need any repair service done to your computer, or just think it's time to upgrade to the laptop you've been dreaming of, why not check out the only place in the muskegon area that can offer professional, and knowlegable service at the best price in town? I personally wouldn't trust anyone but, Crashmaster's Sales and Service for all my computer needs. I highly recommend them because they are experts at doing what they do. They make repairs and upgrading very affordable.
They even offer used computers at bargain prices. If you need any repair service done to your computer, or just think it's time to upgrade to the laptop you've been dreaming of, why not check out the only place in the muskegon area that can offer professional, and knowlegable service at the best price in town? I personally wouldn't trust anyone but, Crashmaster's Sales and Service for all my computer needs. I highly recommend them because they are experts at doing what they do. They make repairs and upgrading very affordable.
Sue
Exciting place to walk into, Very eye catching! Every time I walk into CrashMaster's I see all these new computers and nice products everywhere. They continue to remodel and make room for more and more product. I just traded in my old laptop for a newer Compaq laptop and im so excited. I've never used a Vista computer before and these guys showed me the way around so it wasn't such a hard transition.
I recommend everyone i know to go to CrashMaster's and see what they have to offer. Unfortunately I didnt go to CrashMaster's right away, I went to 2 other shops nearby that I HATED. One of them was talking crap about the other and had absolutely no product in stock. Your personality and daily attitude tells a lot about you and your business. CrashMaster's gave me a great deal and helped me with any questions i had. Thanks guys, I appreciate it.
I recommend everyone i know to go to CrashMaster's and see what they have to offer. Unfortunately I didnt go to CrashMaster's right away, I went to 2 other shops nearby that I HATED. One of them was talking crap about the other and had absolutely no product in stock. Your personality and daily attitude tells a lot about you and your business. CrashMaster's gave me a great deal and helped me with any questions i had. Thanks guys, I appreciate it.
Wolfies Pizza
Fixed my laptop. My dell laptop broke and I called Dell and Staples on how much to repair it. A customer told me about Crashmaster's so I called. He fixed my laptop very quickly and I use it for my business. I was very happy and broght in 3 other computers to have the Advanced Cleaning done. Now everyone in my family is happy and all the computers work great. Thanks Crashmasters and I recommend you all the time. We also have coupons at Wolfies for Crashmasters!

