Business Details
38 Years
experience
Emergency
services
Trusted Apple Computer Support in Marin County
Since 1988, we have provided dedicated Apple Macintosh-based support services to small businesses, designers, creative professionals, families, and home users in Marin County. As an Apple Certified Support Professional and member of the Apple Consultants Network, we specialize in troubleshooting, pre-purchase consulting, out-of-box setup, hardware/software diagnostics, macOS installation, data recovery, and training. Our mission focuses on simplifying complex technology, resolving issues efficiently, and empowering clients through education.With over 50 years of combined experience, we offer on-site visits, remote support options, and annual tune-ups to maintain optimal system performance. We prioritize strategic planning for technology investments, ensuring clients maximize value from their Apple ecosystem including iCloud, iPhone, iPad, networking, and wireless solutions while maintaining robust backup protocols.
Services
Out-of-Box Mac Setup
System Tune-Up
Remote Support
Data Recovery
Photo Organization
Network Configuration
Training Tutorials
Operating System Upgrades
Details
- Year established: 1988
Highlights and features
- Certified Apple support professionals with specialized expertise
- Over 50 years combined experience resolving Macintosh issues
- Emergency service availability for critical computer failures
- Proven data recovery solutions under $250
- Strategic technology planning for long-term efficiency
Associations and certifications
- Apple Certified Support Professional
- Apple Consultants Network
What people say
Stress relief
Rapid fixes
Expert knowledge
Emergency availability
Patient instruction
Services
Out-of-Box Mac Setup
Professional configuration of new Macintosh computers ensures optimal initial performance. We handle user account creation, data migration from legacy systems, email configuration, and peripheral integration. Our experts prevent common setup errors while maintaining your workflow continuity during transition.
Data Recovery
Specialized recovery solutions retrieve lost files from malfunctioning drives. We employ advanced tools to salvage documents, photos, and critical business data. Our technicians achieve successful recoveries in most cases with transparent pricing under $250, minimizing downtime for clients.
Photo Organization
Comprehensive photo management services consolidate scattered media across devices into unified Apple Photos libraries. We resolve duplication issues, transition legacy iPhoto collections, and implement backup strategies. Our process optimizes storage efficiency while preserving digital memories and business assets.
Network Configuration
Custom network solutions integrate Apple devices across home and office environments. We establish secure wireless systems, configure automatic backups, and optimize device synchronization. Our implementations ensure reliable connectivity for both legacy and modern hardware setups.
Technical Training
Personalized training sessions enhance client proficiency with Apple ecosystems. We demonstrate efficient workflows, troubleshoot recurring issues, and provide ongoing support resources. Our approach empowers users to maximize productivity while reducing future technical dependencies through knowledge transfer.
People
Poona Roonz
Owner
Apple Certified Support Professional with 35+ years experience helping Marin County businesses and residents. Specializes in Macintosh systems, data recovery, and digital workflow optimization while maintaining exceptional client satisfaction through personalized service.
Questions
What Apple support services do you offer?
We provide Mac setup, troubleshooting, data recovery, network configuration, photo organization, OS upgrades, and technical training for both individuals and businesses.
Do you serve businesses outside Marin County?
Yes, we serve all of Marin and Sonoma Counties with no travel charges for most locations within these areas.
Can you help with urgent computer failures?
We offer emergency service availability, including same-day appointments and after-hours support for critical system failures.
How much does data recovery cost?
Most data recovery cases cost less than $250. We provide specific pricing after evaluating your storage device's condition.
Do you assist with photo management issues?
Yes, we specialize in consolidating scattered photo collections, resolving duplication problems, and transitioning from iPhoto to Apple Photos while preserving your digital memories.
Reviews (3)
Dena Davis Team
May 04, 2020
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These guys are so great. They are my in house IT team. I have a small business and I cant afford an in house IT. They are just so good. They can take over your computer via internet and fix stuff without coming out sometimes. They can trouble shoot and carry your computer to the Mac Store. They are the best!
Bill Gaul
Apr 16, 2018
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I had previously contracted with a company that failed to keep me updated in a timely manner, and i have been most impressed with the team at MacPlus (both Erick K and Eric S) were quick to understand my needs and keep me informed every step of the way. I would give them my highest recommendation and look forward to working with them in the coming year(s).
Bob Leonard
Jan 12, 2017
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I have used MacPlus several times over the past few years when I have had a problem with one of my Apple computers or upgrading my computers. They have always done a great job for me.
