Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
We are a trusted IT partner with over 21 years of experience delivering tailored technology solutions. Founded in 2003, our team specializes in managed IT services, cybersecurity, and future-proofing strategies designed to align with industry standards like the Center for Internet Security (CIS) framework. Our client-centric approach includes personalized IT roadmaps, recurring strategic reviews, and scalable support that adapts to evolving business needs. With a proven track record of resolving over 400,000 tickets, we prioritize responsiveness, technical expertise, and long-term partnerships.Our dedicated project managers ensure seamless execution of complex initiatives, from office relocations to cybersecurity enhancements. Backed by certifications in ITIL, Cisco, and Meraki technologies, we serve small businesses, startups, and nonprofits across the Bay Area and Denver. Our commitment to innovation is reflected in our proprietary future-proofing process, which optimizes technology infrastructure while mitigating emerging threats. We maintain 24/7 availability for emergency support and operate with core values of accountability, efficiency, and transparency.
Services
Managed IT Services
Cybersecurity
Future-Proofing
IT Projects
Cabling
Details
- Year established: 2003
Highlights and features
- We offer 21 years of experience in managed IT services and cybersecurity
- Our future-proofing process aligns with Center for Internet Security standards
- We provide 24/7 emergency IT support and service availability
- Our team holds certifications in ITIL, Cisco, and Meraki technologies
- We maintain personalized IT roadmaps with quarterly strategic reviews
What people say
Quick response
Excellent service
Very professional
Fantastic experience
Up to date security
Services
Managed IT Services
Our managed IT services provide continuous monitoring and proactive maintenance for business technology infrastructure. We offer flexible support models ranging from occasional assistance to full-time IT staffing solutions. Our approach combines automated monitoring tools with certified technicians to ensure system reliability and minimize downtime.
Cybersecurity
Cybersecurity solutions include risk assessments, threat detection, and implementation of protective measures aligned with Center for Internet Security standards. Our team deploys software bundles and best practices to safeguard sensitive data while maintaining regulatory compliance for businesses of all sizes.
Future-Proofing
Our proprietary future-proofing process guides businesses through technology optimization and strategic upgrades. This includes aligning IT infrastructure with emerging trends, implementing scalable solutions, and conducting regular reviews to maintain technological relevance and competitive advantage.
IT Projects
We manage complex IT projects from start to finish, including office relocations, email migrations, and cybersecurity enhancements. Our project managers use weekly check-ins and milestone tracking to ensure timely completion while maintaining communication transparency throughout the implementation process.
Cabling
Structured cabling solutions support reliable network connectivity for modern businesses. Our certified technicians install and maintain high-performance data cabling systems that meet current standards while allowing for future expansion and technological advancements.
People
Todd Moss
CEO & Partner
With over 20 years in IT, Todd Moss leads 24hourtek's strategic direction. He focuses on innovative solutions for complex technology challenges and has driven the company's growth since joining in 2005.
Lowell Wood
Service Manager
Lowell Wood manages daily service operations with over 20 years of IT experience. He mentors technical staff and ensures efficient resolution of client issues while maintaining multiple IT certifications.
Jon Suson
Director of Technology
Jon Suson oversees technical operations with 20 years of IT leadership. His expertise in technology systems implementation and certifications in ITIL and Cisco technologies drives our technical excellence.
Sydney Ionita
Senior Project/Account Manager
Sydney Ionita manages complex IT initiatives and client relationships. With expertise in project delivery and cross-functional team leadership, Sydney ensures technology solutions align with business objectives and strategic goals.
Ines Baumgartner
Finance Manager
Ines Baumgartner manages financial operations with a business administration background. She ensures financial accuracy and process efficiency, supporting strategic decision-making with reliable financial data and projections.
Questions
What industries do you specialize in?
We serve small businesses, startups, and nonprofits across various sectors including technology, healthcare, and manufacturing.
How do you handle emergency IT issues?
Our 24/7 support team responds immediately to critical IT emergencies with guaranteed resolution follow-through.
What cybersecurity measures do you implement?
We deploy software bundles aligned with Center for Internet Security standards and conduct regular security assessments.
Do you offer on-site support?
Yes, we provide on-site technicians with guaranteed backup coverage for all scheduled support visits.
How do you ensure service quality?
We conduct quarterly strategic reviews and maintain certifications in ITIL, Cisco, and Meraki technologies.
What service areas do you cover?
We serve businesses in San Francisco, Oakland, San Jose, and Denver metropolitan areas.
Reviews (6)
Brianna Green
Sep 26, 2021
Report
I had an easy fix, one that I should have figured out on my own. Kevin helped without judgement and showed me how I could fix the problem myself in the future. He also made it clear that he was available to help me if I need anything else
Julia Moore
Jul 27, 2021
Report
24hourtek is so wonderful. They are super quick to respond to issues and very kind and professional. I would definitely recommend them to any company!
Debra Robinson
Jun 14, 2021
Report
I highly recommend 24hourtek - I always know that I will get a quick response with excellent service and the right solution. They are very professional and continue to follow up until all issues are solved satisfactorily. And, they are personable and a pleasure to work with.
Lisa Chi
Jan 21, 2021
Report
24hourtek provided us professional, detailed assistance with reasonable pricing. Our IT closet and conference room look so neat and organized now! highly recommend their business and services.
Michele Benjamin
Jan 10, 2021
Report
IT expertise and problem solving? Can do. Around the clock availability for emergencies? No problem. Total customer satisfaction orientation? A+! Keeping true to his founding principles, David has assembled a team at 24 Hour Tek whose commitment to providing best solutions to its customers in the most professional, timely and caring manner is paramount. The art of this philosophy is that we customers tend to view 24 hour Tek as our own internal resource instead of as a vendor.a real win for us! 24 Hour Tek is a truly important part of our team.
Winnie Li
Dec 06, 2020
Report
I work for a small start-up where everyone is just super busy all day. I had a couple of IT issues that no one had the time to look into so I reached out to 24hourtek. All three times I reached out, I got a quick response and was connected to Kevin Wilkins shortly after who was able to then work on my IT needs remotely. Kevin is always on time (in fact, he usually has to wait for us) and works quickly to get us back on the job. Thanks, 24hourtek and Kevin!
