Business Details
41 Years
experience
Emergency
services
Your Trusted IT Support Partner in Norwalk, CT
Actweb has built a formidable reputation over decades of delivering tailored IT solutions. Our approach begins with listening to client needs before customizing, managing, and monitoring technology infrastructure. With 40 years of accumulated expertise, we provide three-tiered Managed Services plans that ensure business continuity through 24/7 monitoring, proactive patch management, and automated self-healing systems. Our team of certified technicians specializes in cloud migration, cybersecurity frameworks, and strategic IT planning, maintaining partnerships with industry leaders to access cutting-edge technologies.We emphasize client education alongside technical support, empowering organizations to minimize risk while maximizing productivity. Our vulnerability management practice combines biannual assessments with compliance reporting, while our disaster recovery solutions offer hosted VMware environments and strategic consulting. Client satisfaction remains our priority through transparent communication and customized service level agreements.
Services
Managed Services
Cloud Hosting
Cybersecurity
Disaster Recovery
Technical Consulting
Server Colocation
Email Security
Network Audits
IT Strategy
Vulnerability Scanning
Details
- Year established: 1985
Highlights and features
- We offer 40 years of specialized IT expertise with certified technicians
- Our automated self-healing systems prevent operational disruptions
- We provide 24/7 network monitoring and emergency response capabilities
- Our vulnerability management includes compliance-specific reporting
- We maintain strategic partnerships with leading technology vendors
What people say
Trusted partner
Consistent delivery
Technical expertise
Proactive monitoring
Crisis resolution
Services
Managed Services
Our tiered Managed Services plans provide continuous IT infrastructure monitoring and maintenance. The Foundation Plan includes 24/7 system surveillance, Microsoft patch deployment, and third-party application security management. Advanced tiers add automated problem detection, network device backup, and priority response protocols. Total Care customers receive comprehensive support including managed backups, email security, and strategic consulting. This proactive approach minimizes downtime while maintaining regulatory compliance through documented security practices.
Cybersecurity Services
We implement comprehensive cybersecurity frameworks combining risk assessment with threat mitigation strategies. Our services include vulnerability scanning, intrusion prevention, and compliance-aligned security policies. The biannual vulnerability assessment program identifies system weaknesses while our enterprise security architecture protects against data breaches. We deploy multi-factor authentication, email encryption, and centralized log management systems to meet industry standards. Client testimonials confirm our effectiveness in resolving security incidents with minimal operational impact.
Cloud Solutions
Our SSAE 16 Type 2 certified data centers provide secure cloud infrastructure with 24/7 technical support. We offer server colocation with redundant power systems and biometric access controls. The hosted VMware disaster recovery environment enables business continuity during system failures. Our Citrix-based application hosting allows remote access to business software while maintaining centralized security controls. This hybrid cloud approach reduces operational costs while maintaining scalability for growing organizations across Connecticut and New York.
Technical Consulting
Our certified consultants provide strategic guidance for technology implementation and infrastructure optimization. Services include enterprise architecture design, network security planning, and virtualization strategies. We assist with system migrations, hardware standardization, and help desk operations management. The strategic planning process evaluates current IT environments to develop roadmaps for short and long-term technology goals. Our vendor-neutral approach ensures solutions align with business objectives rather than product-specific limitations.
Disaster Recovery
We develop customized disaster recovery plans starting with infrastructure analysis and risk assessment. Our CyrusOne data center partnership enables system replication for rapid recovery during outages. The service includes annual testing of recovery protocols and flexible access configurations for critical business processes. We implement both hot site replication and partial network solutions depending on client requirements. This proactive planning minimizes downtime while maintaining data integrity during unexpected disruptions.
Questions
What IT services do you specialize in for Connecticut businesses?
We provide managed IT services, cybersecurity solutions, cloud hosting, and technical consulting for mid-sized organizations across Connecticut and New York.
How does your vulnerability management program work?
Our program includes biannual scans, compliance reporting, and remediation guidance using Qualys technology to identify and fix security weaknesses.
Do you offer 24/7 technical support?
Yes, our managed services include 24x7x365 system monitoring and emergency response capabilities for critical IT issues.
What cybersecurity protections do you implement?
We deploy multi-factor authentication, email encryption, intrusion prevention systems, and customized security frameworks aligned with compliance requirements.
How do you handle disaster recovery planning?
We create customized plans with system replication options at CyrusOne data centers, including annual testing and flexible access configurations.
What makes your IT consulting different?
Our vendor-neutral approach combines 40 years of experience with strategic planning focused on business objectives rather than product-specific solutions.
Reviews (7)
Bienvenido Encarnacion
Jan 17, 2020
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Are very professional, only the cashier is not nice person, but the owner managers (el chino) are the best person an very professional w the customer service
Ed Dowdall
May 09, 2019
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I have worked with ACT for many years. What has always distinguished this organization from other network service providers is not only their technical ability, their attention to detail, their maintenance of present and future skillsets, and their active participation in my short term and long term goals, but also an over-riding ethic of ownership; that they treat my business like it was their own. They have earned my trust and demonstrate their commitment every day.
Robert Emilio
Apr 17, 2019
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I would recommend this company to anyone who wants the best service. They allow me to feel confident that my computers are working well, and that my information is kept safe. ACT has a great team that is ready to help my staff out with matters big or small and resolve them quickly. They also customized a plan that was cost effective for my business and they don't try to oversell you. Over 10 years of great service - thank you ACT.
Sheila Ramirez
Mar 23, 2019
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ACT has been instrumental in keeping our medical practice secure. They excel at understanding our needs, and regulations we need to comply with. Their staff is knowledgeable and their expertise on all topics, and ability to assist with third party vendors has been critical to keeping our business humming.
Linda Simpson
Mar 19, 2019
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As soon as I reached out to ACT, a meeting was set with several ACT representatives to go over plans and how they could help our business. The migration went smoothly with no disruption to our business. Customer Service reps are very responsive, professional and solve all issues very quickly. We can not be happier with the service we are receiving.
Ivey Barnum & O'Mara
Mar 16, 2019
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ACT has been a trusted advisor to our law firm for close to thirty years, providing guidance in matters ranging from routine technical support to complex infrastructure changes and system upgrades. As our firm has grown, ACT's services have followed in tandem, providing us with an exceptional quality of care and exceeding our expectations at every level. The ACT Help Desk provides fast response, intelligent troubleshooting and accurate resolution to problems; their engineers offer innovative, well thought out and planned solutions; the management team is involved at every level of development and delivery, ensuring that solutions are scaled and budgeted to our particular needs. ACT's superior service is the reason we not only maintain our partnership but also recommend them without hesitation!
Tom Waibel
Mar 12, 2019
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We have been working with the team at ACT well over 10 years and I would highly recommend working with them. Through the years as we keep growing and their technology services continually excelled, we keep adding more and more of their services for many of our technology needs. Their engineers and technicians are very knowledgeable and they address issues quick. I would highly recommend ACT.
