Business Details
44 Years
experience
Your Trusted IT Partner in Madison, WI
Madison Computer Works has been a trusted provider of comprehensive IT solutions since 1982. Founded in a family basement and now operating from an 8,000-square-foot facility, we serve home users, small to mid-sized businesses, and nonprofit organizations across south-central Wisconsin. Our expertise spans computer sales, network solutions, managed IT services, and specialized technical support, delivered by experienced professionals committed to exceptional pre- and post-sale service.We distinguish ourselves through transparent pricing models, innovative green initiatives including solar power and electric vehicle fleets, and a proven track record of resolving complex technology challenges. With two generations of family leadership and 40+ years of local experience, we combine deep technical knowledge with personalized service to ensure technology works effectively for our clients.
Services
Computer Repair
Managed IT Services
Malware Removal
On-site Service
Data Recovery
Network Solutions
Backup Systems
Computer Sales
Technical Support
Server Maintenance
Details
- Year established: 1982
Highlights and features
- 40+ years of local IT expertise since 1982
- Family-owned with two generations of technical leadership
- 24/7 network monitoring included in managed services
- Free backup assessment and customized solutions
- EPA Green Power Partner with solar-powered facilities
Services
Computer Repair
Our certified technicians provide comprehensive computer repair services for desktops, laptops, and notebooks. We perform a standard 25-point diagnostic and cleaning process, including dust removal, file optimization, and system updates. With transparent pricing based on actual repair time rather than flat-rate models, we offer cost-effective solutions that save customers hundreds of dollars compared to competitors. Our expertise covers hardware replacement, software troubleshooting, and performance optimization for both residential and business clients.
Managed IT Services
Our proactive managed IT services include 24/7 system monitoring, predictive maintenance, and remote support to minimize downtime. We offer comprehensive network management, server maintenance, and cybersecurity protection with predictable monthly pricing. This service includes regular system updates, security patches, and performance optimization to ensure business continuity. Clients benefit from reduced IT costs, improved security, and dedicated support without unexpected repair expenses.
Malware Removal
We specialize in complete malware, ransomware, and virus removal using industry-leading tools and techniques. Our technicians eliminate malicious software, restore system functionality, and implement protective measures to prevent future infections. Services include comprehensive system scans, threat elimination, and security reinforcement. We also provide education on safe computing practices and offer ongoing protection solutions to maintain system integrity and protect sensitive data.
Data Recovery
Our data recovery specialists handle failed storage devices using advanced techniques and partner with leading recovery labs like Drive Savers and Gillware. We address mechanical failures, accidental deletions, and corruption issues with both standard and complex recovery scenarios. The process includes diagnostic evaluation, clean-room operations when necessary, and data restoration. We maintain a high success rate even with severe damage cases through our partnerships and technical expertise.
On-site Service
Our mobile technicians provide immediate on-site computer and network support for home and business clients. Services include hardware installation, network configuration, and system troubleshooting at client locations. We offer same-day service when possible and maintain a fleet with hybrid and electric vehicles for environmental responsibility. This service minimizes downtime by resolving issues at the client's premises rather than requiring equipment transport.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, network solutions, server maintenance, cybersecurity protection, and 24/7 system monitoring tailored to small business needs.
Do you offer residential computer repair services?
Yes, we provide comprehensive computer repair for desktops, laptops, and notebooks including malware removal, data recovery, and hardware upgrades.
What are your service hours?
Our service department operates Monday-Friday 9am-5pm, with after-hours support available through managed service monitoring.
Do you provide data recovery services?
Yes, we offer professional data recovery services for failed storage devices through our technical expertise and partnerships with leading recovery labs.
What areas do you serve?
We primarily serve south-central Wisconsin, including Madison and surrounding communities for both residential and business clients.
What computer parts and upgrades do you offer?
We stock RAM, hard drives, power supplies, video cards, and other components for all major brands including Dell, HP, and Apple systems.
Reviews (6)
Curtis Haugen
May 19, 2022
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Madison Computer Works once again provided me with fast professional service at a very fair price. Each of the staff members I dwelt with displayed knowledge, confidence, and concern for me, the client. Thank You Gentlemen!
Mike Lieck
Apr 09, 2022
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Great shop, fixed my very random BSOD issue with my Lenovo desktop. After trying Lenovo support, Microsoft support, and Costco support without resolution they figured it out
Robert Pricer
Dec 27, 2021
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Five stars are not enough when rating Brian Lisse and Madison Computer Works. Brian truly cares about his customers and does all possible to meet needs and expectations. You can't go wrong working with Brian, amazing service and attention to detail.
Beccah Raciti
Dec 20, 2021
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I have been having a problem with Google Chrome blocking my Gmail account. I have spent hours trying to figure it out, following all of the instructions on Google's pages, to no avail. I called Madison Computer Works and Pete assisted me in figuring it out. Within 20 minutes, the problem was solved. I couldn't be more relieved for his expertise and assistance. Thank you!
Shelley Bobb
Dec 16, 2021
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Purchased a new laptop from MCW three weeks ago. Sarah in sales gave outstanding advice about what would work best for me. I had some questions after my purchase and Brian got to the bottom of locating some hard to find files from my old computer. He stayed with the issue until it was completely resolved. Extremely competent, expert service. And delightful people. Run, don't walk, to Madison Computer Works!
Auxid
Sep 26, 2021
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Both Sales and Repair desks were nice and understanding. The man who helped my drop off my laptop, Brian, was super nice, and answered any questions i had. I was in and out within 15 minutes. It was working wonderfully until it went kaput on me. You guys tried everything you could, i think i'm going to look for a secondhand alternative. The laptop ran for about 2 hours before dying upon launch of a game. I've used a voltmeter, and there's got to be a loss of power somewhere, but it's not from the PSU. Again, thanks for giving a crack at it.
