Business Details
35 Years
experience
Emergency
services
Critical Power Solutions for Uninterrupted Uptime
Since 1991, DC Group has been dedicated to ensuring seamless operation of critical UPS systems for global clients. Our mission centers on delivering specialized support for uninterrupted power supply needs, combining service-focused innovation with substantial cost savings of over 25%. With a 2.35-hour average on-site response time across North America and a 100% job completion rate, we prioritize rapid deployment and efficiency. Our team of engineers, each with a minimum of seven years of OEM or military experience, provides OEM-level access to UPS units without the associated premium costs. We maintain the industrys largest inventory of UPS parts, including rare and discontinued components, ensuring comprehensive solutions for all makes and models. Our commitment to IEEE standards and customer-specific requirements underscores our position as North Americas leading independent critical power service provider. Recognized eight times on the Inc. 500|5000 list and honored with the Minneapolis Chamber of Commerces Best in Business award, we combine sustained growth with technical excellence.Through our proprietary PowerTools Suite, including D-Tech and Site Sentry, we offer advanced software solutions for real-time monitoring and maintenance reporting. With 98% customer satisfaction and a 95% renewal rate, we remain the trusted partner for Fortune 500 companies seeking reliability in critical power management. Our dedication to innovation, demonstrated through patented processes and 24/7 emergency support, ensures clients receive unparalleled service tailored to their operational demands.
Services
UPS Maintenance
Battery Services
Parts Supply
Monitoring Software
Emergency Repair
Generator Maintenance
HVAC Support
ATS Repair
Remote Monitoring
UPS Replacement
Details
- Year established: 1991
Highlights and features
- We offer 25% savings on UPS maintenance and emergency battery services.
- Our 2.35-hour average on-site response time ensures rapid service restoration.
- We maintain a 100% job completion rate across all critical power services.
- Our engineers have OEM-level access to UPS units without premium pricing.
- We stock the industrys largest inventory of rare and discontinued UPS parts.
Associations and certifications
- IEEE
What people say
98% Customer Satisfaction
Swift Response Times
100% Job Completion
Expert Technicians
Cost-Effective Solutions
Services
UPS Maintenance
Our preventive UPS maintenance services ensure optimal performance for critical infrastructure. With OEM-level expertise and compliance with IEEE standards, we provide inspections, component replacements, and performance tuning. Clients benefit from reduced downtime risk and extended equipment lifespan through tailored maintenance contracts.
Battery Services
Specialized battery maintenance and replacement for VRLA, wet cell, and other UPS-compatible systems. Our proactive approach includes capacity testing and thermal imaging to identify degradation before failure occurs. Emergency battery swaps minimize operational disruption during critical outages.
Parts Supply
Comprehensive inventory of new, refurbished, and discontinued UPS parts from major manufacturers. Rapid delivery of critical components like inverters, rectifiers, and static switches ensures minimal downtime. Our warehouse maintains stock of rare parts unavailable through traditional channels.
Monitoring Software
Real-time UPS monitoring through our PowerTools Suite, including Site Sentry and D-Tech platforms. Secure remote access enables predictive maintenance, performance analytics, and instant alerts. Encryption protocols ensure data security while maintaining regulatory compliance for sensitive operations.
Emergency Repair
24/7 emergency response with 2.35-hour average on-site arrival. Certified engineers deploy crash kits containing essential repair components for immediate service restoration. Our 100% job completion rate guarantees resolution of critical power issues during each service visit.
People
Jon Frank
CEO
Founder of DC Group in 1991, Jon Frank established the companys reputation for excellence in critical power services. Under his leadership, the company achieved eight Inc. 500|5000 recognitions and developed proprietary software tools that revolutionized UPS maintenance reporting.
Jon Frank
Founder
Pioneering figure in independent UPS service provision, Jon Frank built DC Group from a local operation to North Americas leading critical power solutions provider. His strategic vision led to the creation of the PowerTools Suite and expansion into European markets.
Questions
What UPS brands do you service?
We service all major brands including Eaton, Schneider Electric, Vertiv, Mitsubishi, Toshiba, and GE. Our inventory includes rare parts for legacy systems.
How quickly can you respond to emergencies?
Our average on-site response time is 2.35 hours across the U.S. and Canada with 24/7/365 availability for critical power failures.
Do you offer software tools for UPS management?
Yes, our PowerTools Suite includes D-Tech for maintenance reporting and Site Sentry for secure remote monitoring of UPS systems.
Are your engineers certified for OEM equipment?
All engineers have OEM-level access and security clearances, eliminating the need for separate manufacturer technicians during repairs.
What service areas do you cover?
We provide services throughout the United States, Canada, and Europe with localized support teams in key regions.
