Business Details
42 Years
experience
Emergency
services
Your Trusted IT Partner in Lexington, KY
Established in 1984, Gorrell's Computer Services has served as a trusted technology partner for small businesses across Central Kentucky and surrounding regions. Our team of A+ certified technicians with over a decade of experience specializes in comprehensive IT solutions including computer repair, network management, security protection, and performance upgrades. We offer flexible service options with 24-hour turnaround for in-shop repairs, on-site support utilizing four-wheel drive vehicles for weather reliability, and secure remote troubleshooting. Our commitment to quality is demonstrated through 90-day parts and labor warranties on all repairs, genuine Epson parts for printer services, and strategic partnerships with industry leaders like HP and HPE.We prioritize business continuity through automated backup solutions, disaster recovery capabilities, and managed security services protecting networks, servers, and cloud environments. Our methodology focuses on minimizing downtime during Office 365 migrations and ensuring optimal system performance through hardware upgrades like SSD installations that deliver 400-500% performance improvements. With physical service centers in Lexington, KY, we combine local expertise with enterprise-level solutions to create customized technology strategies that align with evolving business needs.
Services
Computer Repair
Network Management
Security Protection
Performance Upgrades
Printer Repair
Data Recovery
Remote Support
Office 365 Migration
Backup Solutions
Malware Removal
Details
- Year established: 1984
Highlights and features
- 40+ years serving Central Kentucky businesses
- A+ certified technicians with 10+ years experience
- 24-hour turnaround on in-shop repairs
- 90-day parts and labor warranty
- SSD upgrades delivering 400-500% performance improvement
Associations and certifications
- CompTIA A+
Services
Computer Repair
We provide comprehensive computer repair services for Windows desktops, notebooks, and servers. Our A+ certified technicians handle malware removal, hardware replacement, and data recovery with 24-hour turnaround times. All repairs include 90-day parts and labor warranties and utilize genuine manufacturer components for optimal reliability and performance.
Network Management
Our network management services include 24/7 monitoring of local networks and internet performance, firewall and router management, and security compliance verification. We ensure optimal network health, provide growth planning guidance, and verify Microsoft license compliance for complete IT infrastructure oversight.
Performance Upgrades
We offer hardware upgrades including SSD installations (400-500% faster than traditional drives) and RAM expansions (15% performance boost). These upgrades extend system lifespan, improve productivity, and allow for more demanding applications like CAD and video editing while maintaining data backup capabilities.
On-Site Service
Our on-site service covers Central and South Eastern Kentucky with 24-hour response times. Using four-wheel drive vehicles, our certified technicians perform repairs at client locations for all Windows systems, with standard rates at $135/hour and guaranteed service quality matching our in-shop standards.
Data Recovery
We specialize in data recovery from hard drives, flash drives, and optical media. Our services include hard drive repair, file restoration, and automated backup implementation using repurposed drives for disaster recovery, ensuring business continuity for critical data assets.
Questions
What computer repair services do you offer?
We provide carry-in, on-site, and remote repair services for Windows computers, servers, and printers with 24-hour turnaround and 90-day warranties.
Do you offer network management solutions?
Yes, we offer 24/7 network monitoring, firewall management, and security protection for local networks and cloud environments.
What performance upgrade options are available?
We install SSD drives (400-500% faster than HDD) and RAM upgrades (15% performance boost) to extend system life.
Are your technicians certified?
All repairs are performed by CompTIA A+ certified technicians with at least 10 years of industry experience.
Do you provide emergency IT support?
We offer 24-hour emergency response for critical system failures with on-site service available within 24 hours.
Reviews (2)
K. Lee
Jan 26, 2021
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They have always been able to help me with my computers no matter the problem I have. Paul is quick, reasonably priced, and very easy to work with. Fantastic customer service! I would recommend them to anyone!
Mark Clark
Nov 01, 2018
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Have worked with Jim for over 25 years. He was there when we first started networking computers and has stayed up on technology the whole time. Great knowledgeable staff.
