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Your Trusted IT and VoIP Solutions Partner
Telnexus is a trusted technology solutions provider specializing in VoIP, internet, and IT services for small to medium-sized businesses. Our proactive approach ensures robust system protection with 5-minute response times, while our use of thoroughly tested professional equipment guarantees tailored solutions. We deliver cost savings of up to 60% on phone bills compared to traditional providers, combining technical expertise with personalized support. As an official Cisco/Meraki Select Partner, we offer live IT support through advanced networking solutions.Our team brings decades of combined experience from leading tech companies, ensuring reliable service delivery and client satisfaction. We prioritize transparency, maintaining no hidden fees while providing dedicated account management. With a focus on the San Francisco Bay Area, we deliver gigabit fiber and metro WiFi solutions designed for business scalability. Our comprehensive service portfolio includes cloud PBX systems, virtual fax, and managed IT services, all supported by a commitment to innovation and customer-centric values.
Services
VoIP Service
Cloud PBX
Internet Service
Managed IT
Cloud Fax
Highlights and features
- We guarantee 5-minute response times for technical support
- Our engineers use only thoroughly tested professional IT and VoIP equipment
- We deliver up to 60% cost savings on traditional phone services
- As Bay Area locals, we understand small business technology needs
- Our Cisco/Meraki partnership provides access to certified live IT support
Associations and certifications
- Cisco
- Meraki
What people say
Clear setup instructions
Superior technology
Direct employee access
5 minute response
Cost savings
Services
Cloud PBX
Telnexus Cloud PBX delivers a hosted phone system requiring no on-premise servers. This scalable solution supports multi-location businesses with unlimited calling, multi-level IVR, and call recording features. The service includes automatic emergency call forwarding and encryption for secure communications.
Gigabit Fiber
Our fiber-to-the-premises service offers speeds from 100 Mbps to 10 Gbps with 95% fair usage policy. Available in Berkeley, Emeryville, and Oakland, it includes professional installation and SLA-backed reliability for mission-critical business operations.
Managed IT
Telnexus provides outsourced IT department services with network management, server maintenance, and 24/7 help desk support. Our enterprise-grade solutions include backup systems, virtualization, and branch office networking tailored to business needs.
Cloud Fax
This digital fax solution converts traditional fax to cloud-based service with HIPAA-compliant transport. Features include fax-to-email, online portal access, and hardware adapters for seamless integration with existing systems.
Metro WiFi
Fixed-wireless installation provides reliable internet where traditional services fail. Our weatherproof solution includes professional setup, customizable bandwidth options, and expanding coverage areas for growing businesses.
People
Vern Keenan
CEO
Tech industry veteran with experience at Genentech and Oracle. Founded Berkeley Logic before creating Telnexus to bridge internet and phone services for SMBs.
Cohberg Ng
Senior Engineer
UC Berkeley Computer Science graduate who joined Telnexus during college and advanced to senior engineering role through technical expertise and customer focus.
Bill De Zenzo
Operations Director
20-year tech administrator veteran from BioData, Oracle, and eVault. Ensures streamlined operations for Telnexus and its clients through effective support systems.
Al Bourdet
VP of Finance
30+ year high-tech administrator who manages telecom billing regulations and financial operations for Telnexus' telecom services expansion.
Eric Bucklin
Technical Operations Manager
Lead technician with expertise in computer and network systems, managing Telnexus' technical staff and client support operations.
Questions
What VoIP services does Telnexus offer?
We provide Cloud PBX systems and virtual fax solutions with unlimited calling, multi-level auto receptionists, and HIPAA-compliant fax transport.
Do you offer internet services?
Yes, we deliver metro WiFi and gigabit fiber solutions with speeds from 100 Mbps to 10 Gbps, including business-class SLAs.
What IT services are available?
We offer managed IT services, on-demand network deployments, server management, and 24/7 technical support for Windows, Mac, and Linux systems.
Are there emergency call features?
Our Cloud PBX includes automatic emergency call forwarding during power or internet outages.
How much does VoIP service cost?
Cloud PBX starts at $24.99 per extension/month with volume discounts for 100+ users.
Reviews (4)
Erin L.
Jan 26, 2017
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I made the switch to Telnexus several years ago and have not looked back. Before I found them I worked with every telecommunications company out there from ATT to Cbeyond - all over promised and under delivered. It was so frustrating and so costly. Telnexus provides for all my tech needs -- everything from on-demand problem solving, tech consultation and IT assistance to providing high speed internet, phone /fax service, intraoffice communication systems, and email/ calendaring management. It's really nice to have one bill and one vendor for all these services.
Over time, my company has grown and employees have begun working much more remotely. I depend on them to ensure my computer and phone systems are running smoothly and my data is secure and confidential. They've been with me every step of the way and continue their efforts to provide cost-effective, efficient services. Highly recommend! Erin Levine Levine Family Law Group
Over time, my company has grown and employees have begun working much more remotely. I depend on them to ensure my computer and phone systems are running smoothly and my data is secure and confidential. They've been with me every step of the way and continue their efforts to provide cost-effective, efficient services. Highly recommend! Erin Levine Levine Family Law Group
Angela L.
Feb 25, 2016
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I have to share our experience with Telnexus yesterday. The phones went down at my law firm LAZEAR MACK, [due to a temporary outage caused by our internet provider] and tech support from Telnexus was ALL OVER IT. They answered my email with a phone call, took them less than 2 minutes to get in touch. They worked on my station to diagnose the problem and did so efficiently. Once they determined there was no quick fix they had control over, they helped me reset the system so it came right back up when internet was restored.
Sometimes all one can get is information, but it's much better than floundering in the dark. The days of real customer service are often only a dim memory, but that is never the case with this company. Customer service is an AWESOME AND PLEASANT experience for Telnexus customers.
Sometimes all one can get is information, but it's much better than floundering in the dark. The days of real customer service are often only a dim memory, but that is never the case with this company. Customer service is an AWESOME AND PLEASANT experience for Telnexus customers.
Peter T.
Sep 16, 2015
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Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great. Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.
Malkeet S.
Jul 06, 2015
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Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to him he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service
