Serviceware

Business Details

45 Years

experience

Trusted Apple & Lenovo Repair Services

Founded in 1981, Serviceware has grown from a garage repair shop into one of the oldest Apple Authorized Service Providers in the San Francisco Bay Area. Our family-owned business has spent four decades serving startups, government agencies, educational institutions, and Fortune 500 companies by delivering cost-effective hardware repair solutions for Apple and Lenovo Think products. The company's sustained success stems from long-term customer relationships built through word-of-mouth referrals and exceptional service standards. Our technicians maintain an average of 10 years' experience while upholding current manufacturer certifications.

We guarantee all repairs to meet factory specifications with a minimum 90-day parts-and-labor warranty. Our commitment to customer satisfaction ensures any work will be redone at no charge until clients are fully satisfied. Serviceware's team combines technical expertise with personalized service, reflecting our core value of superior customer care. As a third-generation family business, we continue innovating to meet evolving technology demands while maintaining our foundational principles of quality and reliability.

Services

Apple Product Repair Lenovo Repair Warranty Service Depot Repairs Onsite Service Walk-In Repairs

Details

Year established: 1981

Highlights and features

Family-owned business with 40+ years of repair expertise
Factory-trained technicians maintaining 10+ years' average experience
90-day warranty on all parts and labor
Authorized Apple and Lenovo repair services guaranteed to standards
Free pickup/delivery within the Bay Area for depot repairs

Associations and certifications

Apple Authorized Service Provider

Website

Update Listing

Services

Apple Product Repair

Serviceware provides factory-authorized Apple product repairs using manufacturer-certified technicians and genuine parts. Our team handles all Apple devices including iPhones, iPads, MacBooks, and desktop computers with repairs meeting factory standards. With 40 years of experience, we maintain a 90-day minimum warranty on all completed work while serving businesses and consumers through multiple service channels.

Lenovo Repair

As one of the oldest factory-authorized repair centers in the Bay Area, we specialize in repairing all Lenovo Think-branded computers including laptops and desktops. Our technicians maintain current manufacturer certifications to ensure proper diagnostics and repairs meeting factory specifications. This service includes both warranty and out-of-warranty repairs for businesses requiring reliable computer service solutions.

Warranty Service

We perform factory-authorized warranty repairs for Apple products and Lenovo business-class computers. Our service includes free pickup and delivery within the Bay Area for depot repairs. Companies with high-volume warranty repair needs may qualify for onsite technician placement at no additional cost, ensuring minimal device downtime.

Depot Repairs

Our depot repair service handles complex hardware issues requiring specialized diagnostics. As an Apple Authorized Service Provider, we maintain factory-certified standards throughout the repair process. Free pickup and delivery is available within the Bay Area for depot repairs, with all work backed by our standard 90-day warranty covering both parts and labor.

Onsite Service

For businesses with regular repair needs, we offer dedicated onsite service at no additional cost. Our factory-trained technicians can address multiple devices simultaneously while maintaining manufacturer certification standards. This service is particularly valuable for companies seeking minimized downtime and consistent repair quality across their technology assets.

People

Justin Carvacho

President

Third-generation owner leading Serviceware since 2020. Joined the family business in high school, bringing fresh perspective while maintaining core values. Focuses on customer satisfaction and technical innovation.

Jenn Carvacho

Customer Support/Office Manager

Integral to daily operations and customer relations. Ensures smooth communication between technicians and clients. Manages office operations while maintaining exceptional service standards since taking over from her in-laws.

Travis Newcomb

Senior Technician

Specializes in complex electronics diagnostics and repairs. Combines technical expertise with customer service excellence. Passionate about technology with gaming background aiding problem-solving approaches to device repairs.

Questions

What products do you repair?

We specialize in Apple product repairs and Lenovo Think-branded computer repairs, both warranty and out-of-warranty.

Are you an authorized Apple repair provider?

Yes, we are one of the few Apple Authorized Service Providers in the Bay Area with factory-certified technicians.

Do you offer on-site repair services?

Yes, we provide onsite service for companies with regular warranty repair needs at no additional cost.

What warranty do you provide?

All repairs carry a minimum 90-day warranty covering both parts and labor performed to factory standards.

How do you handle customer satisfaction?

We guarantee complete satisfaction - any repair will be redone at no charge until you're fully satisfied with the results.

Do you offer pickup and delivery?

Yes, we provide free pickup and delivery within the Bay Area for all depot warranty repairs.

Reviews (4)

Write a Review

Karen H.

Jun 21, 2022 Report

Echoing what others have said, this place is AMAZING! My MacBook Pro needed replacement speakers and a new battery, and with Serviceware the repair was a breeze! I did need to wait about a week for the Apple parts to arrive (supply chain issues, you know. ), but once the parts were in hand the service was scheduled for the next day and completed in less than an hour. I was relieved not to have my laptop shipped out (as the Apple Store would have done) and am back to work with hardly skipping a beat! Run--don't walk--to Serviceware if you ever need help with your computer. You won't regret it!

Susan N.

Jun 04, 2022 Report

I was visiting from out of town was referred to Serviceware where I received the most amazing help. Within a short space of time they were able to help me with my iPhone, and my iPad - and taking the time to assist me with lots of adjustments on my devices. I was very grateful to the people at Serviceware for their time, expertise and patience, and as I mentioned, the over the top amazing service assisting me and taking the time to explain so many invaluable details that I did not know about my devices. What a find! You should know about this place for repair and troubleshooting for all of your devices.

Stephanie Ann F.

May 17, 2022 Report

I thought I had already posted a review of this place, but when I went to find them again today I realized I hadn't. In summary: they are fantastic. First of all, both the receptionist and the two technicians I met treated me like a human being. I loved the way they spoke to me, the advice they gave, and how quickly they handled my repair. I also loved the location (slightly out of the way, but easily accessed right from the lot--maybe ten feet away from where you park). There were no crowds. They contract through Apple but they feel more like a Mom-and-Pop (or Brother-and-Sister?) operation. They are superior to the mall in every way. Serviceware for the win!

Angelo Bertolli

Feb 20, 2022 Report

WOW! The team at Serviceware is phenomenal. Brought in a bunch of iMacs and they fixed them all VERY VERY VERY quickly. Extremely professional company and well run and managed. They are way better than the Apple Store and treat all their customers like Kings. I have never been treated so well in my life. They get the job done FAST and their technicians are all Apple Certified and trained. A++++++++ Thank you Serviceware, please keep up the great work!