Business Details
35 Years
experience
Your Trusted IT Partner in San Francisco
Mann Consulting is a San Francisco-based technology consulting firm established in 1991. As a privately-held, family-owned business, we specialize in providing comprehensive IT solutions for small and medium-sized enterprises across the United States. Our team of certified professionals delivers expert network management, device security, help desk support, and technology planning services, prioritizing client needs without sales-driven agendas. With 34 years of industry experience, we have earned recognition as one of the SF Bay Area's 100 fastest-growing companies, maintaining a 96% customer satisfaction rate through transparent pricing models and a commitment to continuous innovation.Our unique approach eliminates traditional sales structures, ensuring recommendations align solely with client operational goals. We serve diverse industries including education, retail, and nonprofits, combining technical expertise with personalized service to minimize downtime and optimize technology investments.
Services
Network Support
Help Desk
Device Management
Security Solutions
Workflow Automation
Technology Planning
Onboarding Services
Offboarding Services
Details
- Year established: 1991
Highlights and features
- 34 years of continuous IT consulting experience since 1991
- No salespeople or commission-driven recommendations
- Certified experts in Jamf, Intune, and Cisco Meraki systems
- Transparent pricing with hourly rates, not per-device fees
- 96% customer satisfaction rate across 210+ active clients
What people say
Certified experts
Transparent pricing
Quick issue resolution
No sales pressure
Reliable network management
Services
Network Support
We provide comprehensive network infrastructure management including router configuration, firewall implementation, and VLAN optimization. Our Cisco Meraki expertise ensures high-availability connectivity with traffic shaping and remote access solutions. Businesses benefit from continuous monitoring and rapid response to network outages.
Help Desk
Our ticketing system prioritizes client requests with full transparency metrics. Certified technicians deliver timely solutions through email and phone channels. We maintain detailed status updates and quality assurance checks to ensure efficient resolution of technical issues across all business operations.
Device Management
We implement automated patching and policy enforcement through Jamf and Intune platforms. Our secure shipping process handles device configuration and deployment. This service protects against threats while maintaining compliance with industry security standards for all endpoint devices.
Workflow Automation
Custom workflow solutions reduce IT costs through automated app patching and policy enforcement. Our templates streamline onboarding/offboarding processes with shared status updates. This service improves operational efficiency while maintaining strict security protocols across organizational changes.
Technology Planning
Quarterly business reviews and strategic report cards guide technology investments. We analyze 300+ client organizations annually to provide best practice recommendations. This service ensures technology decisions align with long-term business objectives and industry innovation trends.
Questions
What IT services do you specialize in?
We specialize in network security, device management, help desk support, workflow automation, and strategic technology planning for small to mid-sized businesses.
How do you handle emergency IT issues?
While we don't offer 24/7 emergency services, we prioritize urgent requests through our ticketing system and provide rapid response during business hours.
What makes your pricing different?
We use transparent hourly rates instead of per-device fees, with no sales commissions or hidden costs. Pricing details are available without sales calls.
Do you work with remote teams?
Yes, we support distributed teams through secure remote access solutions and device shipping services for employees working from any location.
How do you ensure service quality?
We perform 26,550+ quality assurance checks annually and maintain a 96% customer satisfaction rate through continuous process improvement and certified technicians.
What industries do you serve?
We work with education institutions, retail businesses, nonprofits, startups, and professional service firms across the United States.
Reviews (5)
Stacey Heras
Jun 13, 2022
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I love working with the Mann team. Everything from onboarding and regular check-ins to troubleshooting and billing has run very smoothly. They are highly responsive, organized, knowledgable, professional, and just so easy to work with. I highly recommend working with Mann Consulting. Thank you Amy, Harold, Laura, Michael, James, Pat, and the rest of the team who have provided a very positive experience for our nonprofit organization.
Faith Magbero
Apr 20, 2022
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Really great service and the technical staff is always very helpful! For every computer issue I've had, Mann has been incredibly thorough in their troubleshooting and making sure that my computer was good to go.
Nichole Farsai
Dec 16, 2021
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I really enjoyed how fast Mann was to get back to me and was very quick to fix the issue at hand. They made sure I had everything needed before they ended the call and resolved all my issues within 15 minutes! Thank you so much!
Lester Baskin
Aug 26, 2021
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Harold Mann and Mann Consulting have been my go-to computer and tech consultants ever since I started my medical practice in 2005. They've been invaluable advisors not only on our electronic systems but also on marketing, sales, and strategic planning. I would be lost without them and my business would most certainly not be in the great position it is now. I can't recommend them highly enough!
Selby Chan
Jan 17, 2015
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L was the Dell Tech working a subcontractor. I came and fixed an in warranty Dell desktop. The Owner/CEO was pretty nice. He saw me hustle to the car and back 4 times to put more money in the meter. My company is sketchy on reimbursement. They take about 2-3 weeks to reimburse me so I didn't want to fork over too much money on parking garages. This was my third call of the day and had already racked up $40+ dollars on fees. So, this time I just fed the meter. I think Harold Mann saw how effed up I was so he came out and talked to me a bit. He didn't have to because he's busy im sure. He was pretty friendly. Probably because he felt sorry for me.
