Business Details
32 Years
experience
Emergency
services
Your Trusted IT Partner in Kingston, PA
Custom Computers has been a trusted provider of personalized IT services and custom-built computers since 1994. Starting with just two employees in a single-bay store, we have grown to a team of five professionals operating from a facility with double the original square footage. Our family-owned business prides itself on treating every customer like a valued member of the family, serving individuals, small businesses, Catholic organizations, nonprofits, and major corporations across Northeast Pennsylvania. Our reputation has been built on referrals from satisfied clients who appreciate our commitment to reliability, professionalism, and personalized service. We specialize in delivering tailored IT solutions, including onsite and remote support, managed services, data recovery, and secure data wiping, all backed by decades of industry experience. Our team of certified technicians leverages cutting-edge technology and industry-standard practices to ensure our clients' systems remain secure, efficient, and up-to-date. We prioritize transparency, ethical standards, and client education, empowering customers to make informed decisions about their technology needs. With a focus on minimizing downtime and maximizing performance, we offer 24/7 monitoring, proactive maintenance, and rapid response times to address emergencies. Our dedication to quality is reflected in our partnerships with leading technology brands like Intel, ASUS, and Samsung, as well as our comprehensive warranties on parts and services. For over three decades, we have remained committed to our core values of integrity, expertise, and customer-centric service, ensuring that every client receives the attention and solutions they deserve.
Services
Computer Repair
Data Wiping
Managed IT Services
Remote Support
Virus Removal
System Tune-Up
Network Setup
Backup Solutions
Hardware Upgrades
Patch Management
Details
- Year established: 1994
Highlights and features
- Over 30 years of experience in IT consulting and computer repair
- Family-owned business offering personalized IT solutions
- Certified technicians with expertise in data recovery and secure IT solutions
- 24/7 network monitoring and proactive maintenance services
- Offering both onsite and remote support for businesses and individuals
Associations and certifications
- Intel Product Dealer
What people say
Quick turnaround
Knowledgeable technicians
Patient explanations
Reliable service
Competitive pricing
Services
Managed IT Services
Our managed IT services provide continuous 24/7 monitoring of business networks, ensuring security and minimizing downtime. We implement proactive maintenance, automated patch management, and rapid remote remediation to maintain system stability. Clients receive detailed monthly reports and priority support, making it ideal for mission-critical operations in Northeast Pennsylvania.
Data Wiping
We offer certified data wiping services compliant with HIPAA, GDPR, and NIST standards. Using advanced tools, we permanently erase sensitive information from hard drives and devices, providing certificates of erasure. This service protects businesses against data breaches during equipment disposal or recycling in Luzerne County.
Computer Repair
Our technicians perform comprehensive diagnostics and repairs for desktops, laptops, and servers. Services include virus removal, hardware upgrades, and operating system reinstallation. With both in-store and onsite options, we serve homes and businesses in Kingston with competitive pricing and fast turnaround times.
Remote Support
Remote support services enable rapid resolution of software issues, system errors, and network problems without requiring physical visits. Available 24/7, our encrypted remote access tools allow technicians to troubleshoot and fix issues efficiently for clients in Northeast Pennsylvania.
System Tune-Up
Our system tune-up service enhances computer performance by removing temporary files, defragmenting drives, and optimizing settings. This service extends device lifespan and improves speed, available remotely or onsite for homes and businesses in the Wilkes Barre area.
People
Bob Chopick Jr.
IT Solutions Provider
With over two decades of experience, Bob Chopick Jr. specializes in custom computer builds and network solutions. He leads client consultations and ensures technical excellence in all services provided by Custom Computers.
Bob Chopick Sr.
Newbuilds Specialist
As the founder, Bob Chopick Sr. oversees hardware configurations and quality control. His expertise in computer assembly and component selection ensures reliable, high-performance systems for clients across Northeast Pennsylvania.
Jeff Chopick
IT Solutions Provider
Jeff Chopick focuses on virus removal, data recovery, and client education. He emphasizes preventive measures and user-friendly solutions to help customers maintain secure, efficient systems.
Steve Chopick
IT Solutions Provider
Steve Chopick specializes in network setup and wireless solutions. His work ensures seamless connectivity for home offices and businesses, with a focus on security and scalability.
Questions
What areas do you serve?
We serve Kingston, Forty Fort, Wilkes Barre, Scranton, and all of Luzerne County, Pennsylvania.
Do you offer remote support services?
Yes, we provide secure remote support for software issues, system maintenance, and emergency troubleshooting.
How long does a typical computer repair take?
Most repairs complete within 1-2 business days, with diagnostics and estimates provided upfront.
Are your technicians certified?
Our team includes certified professionals with expertise in data recovery, network security, and hardware repair.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, and business purchase orders for our services.
Reviews (10)
Craig Aston
May 13, 2022
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Exceptional customer service and support. Luke always goes over and above to help and assist with your needs and is very knowledgeable with all aspects regarding computing / I.T. I would highly recommend using their services for whatever your needs may be.
Dod Shortcut
Aug 05, 2021
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Extremely helpful, the guy diagnosed my PC upgrade extremely efficiently, very precise and and determined, saved me so much stress and pain - top notch service
Llwynapia Boys Club
May 26, 2021
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Fantastic service worked along side our electrician to get our new CCTV working 10 out of 10 look forward to working with them in future.
Owain Benney
May 24, 2021
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Been doing my personal pcs and my business pcs and servicing my printers for years now never had any issues with them always gone above and beyond to get me and the business back up and running
Steve Southall
Jan 26, 2021
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I needed cctv fitted the team fitted within 2 days of the initial enquiry! Very professional, very polite and highly recommend. took his time to explain every aspect how the set up works Thank you Steve southall
Steven Walker
Jan 12, 2021
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Always willing to help and with fair and exceptional prices, always with a welcoming attitude and and fully lagit. I recommend there business to anyone that is looking for a computer or laptop as they have alot of experience which you can tell, I brought a a laptop from them and what i was told about the laptop is what I got and I am 100% happy with the product and the company I fully trust them when it comes to tech. The best advise is always given. 100%happy costumer and will be doing business in the future with them.
Jacket Spud
Dec 08, 2020
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Critical:Professionalism, Quality, Responsiveness, Value Same conman that used to operate Ridds Ramps the reviews on the website are all fake from his friends and family unless you want to get ripped off stay away from this place
Joyce Spathelf
Excellent service. I highly recommend Custom Computers and would not entrust my PC with any other company. Thanks Scott, you were fantastic. I posted comments about your company on my FB page. Thanks again and I know where to call if I experience more problems. Excellent customer service and best price in NEPA and the country.
Michelle Renée
Any time I call Custom Computers with a question or issue with my machines, I know not only will I get the RIGHT answer the first call, I know I'll leave the conversation with an understanding of what I just did! I call it magic, but Bob & Jeff have never ever failed to help my office when we encounter tech troubles. Their professionalism, knowledge & resourcefulness is far beyond any other. If my customers are experiencing any technical difficulties - there's only ONE name I give out!! Thanks so much! Best service in the area by leagues!
Tim Madeira
Shout out to Bob and Jeff at custom computers! Jeff got me up and running in about a half hour after a power supply got fried. You don't find customer service like this anymore!