Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in London
Established in 2003, we are a London-based IT support company specializing in managed IT services for small businesses. Our approach combines personalized solutions with technical expertise to ensure your IT infrastructure aligns with your business goals. We operate as your invisible IT department, offering remote and onsite support to minimize downtime and maximize efficiency. With over two decades of experience, our team delivers timely responses, transparent communication, and practical advice tailored to your specific needs. We prioritize reliability through network configuration, server maintenance, and proactive monitoring to prevent disruptions. Our commitment to affordability without compromising quality has earned us a reputation for excellence in London's competitive IT landscape. We guarantee honest assessments, free audits, and a no-fix-no-fee policy for data recovery services. Our engineers respond to emergencies within three hours and maintain strict service level agreements to ensure accountability. By focusing on small businesses, we provide cost-effective solutions that larger corporations cannot match. Our services span hardware/software troubleshooting, cloud migration guidance, and cybersecurity assessments to future-proof your operations.
Services
Managed IT Support
Remote Assistance
Data Recovery
IT Consultancy
Computer Repair
Details
- Year established: 2003
Highlights and features
- We guarantee engineers arrive on time or first hour free
- We provide free IT equipment and network audits
- Our team responds to emergencies within 3 hours
- We offer no-fix-no-fee data recovery services
- We maintain 24/7 support with no long-term contracts
Services
Managed IT Support
Our managed IT services provide continuous monitoring and proactive maintenance for business networks. We handle server upkeep, software updates, and security protocols to prevent disruptions. This service ensures optimal performance while reducing emergency repair costs through preventive care.
Remote Assistance
Unlimited remote access allows instant troubleshooting for Windows, Mac, and Linux systems. Engineers resolve software issues, email problems, and security vulnerabilities without onsite visits. This service minimizes downtime with immediate connectivity during business hours.
Data Recovery
We recover lost data from damaged hard drives, USB devices, and formatted media. Our specialists use advanced tools to retrieve critical business documents and personal files. The no-fix-no-fee policy ensures risk-free recovery attempts for physical and logical storage failures.
IT Consultancy
Expert guidance helps businesses make informed IT investments. We assess network security, cloud migration options, and hardware requirements to optimize technology spending. This service prevents unnecessary purchases through tailored recommendations based on operational needs.
Onsite Repair
Engineers provide prompt onsite diagnostics and repairs for hardware failures. We handle desktop/laptop servicing, network installations, and peripheral troubleshooting with guaranteed three-hour response times. Minimum two-hour booking ensures thorough problem resolution during each visit.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, remote assistance, data recovery, hardware repairs, and technology consultancy tailored to small business needs.
How quickly do you respond to IT emergencies?
Our engineers respond to critical issues within 3 hours of contact during business hours for urgent repairs.
Do you offer data recovery guarantees?
Yes, we operate a no-fix-no-fee policy for data recovery attempts from damaged storage devices.
Can you support both Mac and Windows systems?
Our remote assistance and onsite services support Windows, Mac OS, and Linux operating systems.
What happens if an engineer arrives late?
If delayed beyond 30 minutes, we waive the first hour's labor charges for onsite service appointments.
Do you provide free IT assessments?
Yes, we offer complimentary audits of your existing IT infrastructure and network security.
Reviews (10)
Hausman & Holmes
May 08, 2015
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Hausman & Holmes have been using Laptopa since 2004 and have always found them to be reliable and competent, always resolving any issues we have, fast. In the past couple of years Laptopa started to resolve our PC repair issues remotely and this has been great for all the staff and has saved us time by getting PCs working again faster. Some of our staff also personally use Laptopa for repairs to laptops and home networking issues. We would not hesitate in recommending Laptopa Ltd for computer repairs at home or in the office.
Dz Cleaning Ltd
Apr 18, 2015
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We've been using the computer support services of Laptopa for about 5 years now. They are taking care of our computers and web server. Their response is always punctual, and the remote support service is just great - we receive assistance instantly when we need it! We would definitely recommend them to anyone who needs computer and server maintenance and support.
Diane Dixon
Mar 26, 2015
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I have used Laptopa for a number of years now and have always been extremely satisfied with their service. They are prompt in their response, very thorough in their work, are happy to rise to new challenges but are also clear when another type of professional support is required. Their pricing is good value for the high quality service they provide. I would have no hesitation in recommending them to other companies.
Chatsworth Health Centre
Feb 21, 2015
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Laptopa has been providing IT support for our company for more then 2 years now. We are very happy with the level of service and the quick and friendly response we get from them. Will recommend them to others.
Sandra Westbrooke
Feb 18, 2015
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We have used Laptopa for the past 4 or 5 years and have found them extremely helpful and efficient. They've solved our home computer problems promptly and have been excellent at recommending suitable solutions when an upgrade was needed.
Scott Perkins
Jan 10, 2015
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I have used Laptopa for over 7 years now and wouldn't consider using any other service provider. They have served my company well, are always responsive & helpful, and provide excellent value for money. For me, the best IT support company in London.
Michael Garkov
Dec 23, 2014
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Laptopa have provided us with long-term reliable help in maintaining our IT systems. Laptopa have always dealt with our queries and have been resolving any IT issues that we have had for over 5 years. I would definitely recommend the service.
Benjamin Arnold
Dec 15, 2014
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Laptopa have been brilliant for our business - we've been working with them since 2008 and have come to rely on them as a part of our team. They provide us with remote IT support and, particularly as a small business, it's so important for us to have a company we can rely on to fix any glitches and get us back up and running quickly. Their USP is their personal service and most of the time we feel like we're their only customer!
Maya Meron
Dec 05, 2014
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I was really impressed by the level of service and expertise that I experienced from Laptopa. They were always quick to respond to any computer related issues that I had, and managed to sort things out on the same day! I would recommend Laptopa very highly, and would certainly be using their services again in the future.
Faith Howells
Oct 21, 2014
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Laptopa provide our company (Rothwell Douglas Ltd) with an excellent service. They are incredibly efficient and respond almost instantly to any problems or queries we have. They have helped us recover a huge amount of lost data and ensure that we are constantly updated with the latest software. No problem is too big or too small and our office has been made to feel very comfortable in approaching them with any technical difficulty that arises. I would strongly recommend this friendly company!