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21 Years
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Emergency
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Your Trusted Partner for IT Solutions
Founded in 2005, My Computer Works has established itself as a trusted leader in technology support solutions. With over 1.4 million service calls resolved and 125,000 satisfied customers nationwide, our US-based team of technicians brings 6-15 years of average tenure to deliver same-day computer repair and IT support. We combine technical expertise with a customer-first approach, serving both home users and businesses through remote and onsite assistance.

Our commitment to ethical service is reflected in our Better Business Bureau A+ rating and recognition as one of America's fastest-growing private companies. The leadership team, including CEO Luke Ford with 35+ years in IT services, continues to drive innovation while maintaining the company's founding philosophy that technology should work seamlessly for users.
Services
Computer Repair IT Support Virus Removal Data Recovery System Upgrades Remote Support Device Setup Security Audits Software Troubleshooting Hardware Diagnostics
Details
  • Year established: 2005
Highlights and features
  • 20+ years of proven expertise in computer repair and IT support
  • Same-day service available nationwide with US-based technicians
  • 90% Net Promoter Score from satisfied customers
  • A+ rating from the Better Business Bureau
  • Experienced team with 6-15 years average tenure
Associations and certifications
  • Better Business Bureau
  • Inc. 5000
What people say
Patient and knowledgeable Resolved issues quickly Excellent service Professional technicians 24/7 availability
Services
Computer Repair
Our computer repair service addresses hardware and software issues for Windows PCs and Macs. Technicians diagnose and fix problems ranging from system crashes to performance slowdowns. We provide same-day solutions through remote or onsite support, ensuring your devices operate efficiently and reliably.
IT Support
Business IT support includes network management, cybersecurity, and system maintenance. Our team offers proactive monitoring and rapid response for critical issues. With 24/7 availability, we ensure minimal downtime for small businesses and entrepreneurs relying on technology.
Virus Removal
Professional virus and malware removal service eliminates security threats from infected devices. Technicians perform comprehensive scans and implement protective measures. We educate users on prevention while restoring system functionality and data integrity.
Remote Support
Secure remote technical support connects you with US-based experts instantly. Through encrypted connections, technicians resolve issues without onsite visits. This service includes software troubleshooting, system updates, and real-time guidance for technology challenges.
Data Recovery
Data recovery service retrieves lost or corrupted files from damaged storage devices. Our specialists handle hard drive failures, accidental deletions, and system crashes. We employ advanced tools to recover critical information while maintaining data confidentiality.
People
Luke Ford
CEO
With 35+ years in IT services, Luke founded My Computer Works in 2005. His global experience with IBM and Capgemini shaped the company's customer-centric approach to technology support.
David Gerhart
COO
David brings 25+ years of executive IT management, focusing on scalable solutions that enhance business efficiency and customer experience through innovative technology implementation.
Jason Polhemus
General Manager Consumer Services
With 30 years in marketing and sales leadership, Jason drives business strategy and oversees operations for consumer technology services division since joining the company.
Christina Schmitt
Director of Finance and HR
Christina provides strategic financial leadership with deep expertise in information technology industry accounting and organizational development for sustainable business growth.
Questions
What computer repair services do you offer?
We provide comprehensive PC repair including hardware diagnostics, software troubleshooting, virus removal, data recovery, and system upgrades for both home and business users.
How much do your IT services cost?
Membership plans start at $99.95. Contact our US-based team for detailed pricing and customized support solutions tailored to your technology needs.
Do you offer remote technical support?
Yes, we provide secure remote computer repair services nationwide. Our technicians connect through encrypted channels to resolve issues without onsite visits.
What are your service hours?
Our technical support team is available 24/7, with same-day service guaranteed. Sales assistance is available Monday-Friday from 7 AM-6 PM Arizona Time.
How can I cancel my membership?
Call 877-629-6972 and select option 2 to speak with our billing manager Monday-Friday 8 AM-4 PM Arizona Time for membership cancellation.
Reviews (4)
Barbara Hospel
Mar 17, 2022 Report
Be ware. They seem good until they make a mistake and refuse to own up to it. Had to prove to my credit card company it was their mistake. Since I won they cancelled my subscription. Hurrah. Check internet, better companies out there.
Ade Solanke
Feb 14, 2022 Report
Just had a great sales consultation experience with Chauncey at My Computer Works, Inc. - Chauncey (remotely) in Arizona, me in Chicago. Chauncey was decent, patient, honest, and very knowledgeable about all the techy stuff. He listened carefully, anticipated my concerns, and generously provided helpful information and directions as it relates to setting up my new Dell desktop computer. I will definitely be calling on Chauncey for all my computer needs. Thanks for all your help and kindness.
Nubia Herrera
Feb 12, 2022 Report
I called and explained my situation. The person taking my call put me on an appointment that was going to cost me almost $300. He failed to mention cancelation fees. Anyways he gave me his number and he told me himself to call if I needed to cancel. I was looking through their website and I thought "hey this monthly subscription sounds like something I would prefer" The person who took my call didn't offer any other option other than the appointment for almost $300.

I called back and I spoke to the same person, and told him that I wanted the thecnical support on a more often terms just like the website mentions, not just one visit. I wanted to subscribe not to cancel. Next person who called me told me that I owed $50 because I couldn't get canceled 22 hours before my appointment. Appointment that it was barely scheduled. He told me that the thecnic was on his way when our appointment was 5 hours away
Sky High
Jan 06, 2022 Report
HEY, try these people. You're not going to get any better support than this from any other company. If you want PATIENT, knowledgeable support from tech that really listens, and not trying to hurry you off the phone to make a quota, MyComputerWorks is who you're gonna call. There a serious problem contacting accounts payable to cancel my account. I called them 3 days in a row and they promise to return a call within 24, and so far, it's been over 80 hours.

No phone call back and no email to me. I assume they are are very busy. But still I think some they should get back to me. Called back sales on 12/31/21 talked to Chauney in sales because accounts payable only took phone messages. Chancy told me, "Nate will call me back today" for some reason Nate did NOT call me back, NOR email me. Unfortunately I call to call my credit card company to enter a dispute. No other company that I had talk to accounts payable will not call me back or email me! MCW your service is excellent but you billing is horrible. Fix it!