Business Details
50+ Years
experience
Your Partner for Office Technology Solutions in Wilmington, DE
Hilyard's Business Solutions Business Solutions has been a trusted provider of office technology solutions since 1959. Founded by Charles Hilyard in Wilmington, DE, our family-owned business has served Delaware, Southeastern Pennsylvania, and the Maryland Eastern Shore for over 65 years. We specialize in cutting-edge document management systems, including multifunction printers, wide format printers, and IT network services from industry leaders like Sharp, Canon, and Xerox. Our award-winning service team provides comprehensive support, from installation to maintenance, ensuring businesses operate efficiently. With two generations of local ownership, we combine deep industry expertise with personalized service, prioritizing customer satisfaction and community engagement.Our commitment to technological innovation and ethical business practices has solidified our reputation as a leading business solutions provider in the Mid-Atlantic region. We maintain extensive parts inventory for prompt repairs and offer flexible service plans tailored to each client's needs. As technology evolves, we continue expanding our offerings while staying rooted in our core values of integrity and local accountability established at our founding.
Services
Managed Print Services
IT Network Services
Copier Sales & Service
Document Scanners
Wide Format Printers
Reconditioned Equipment
Voice Solutions
Software Solutions
Shredders & Cutters
Client Support Services
Details
- Year established: 1959
Highlights and features
- We have over 65 years of experience serving Delaware, PA, and MD businesses.
- Our technicians are factory-trained by Sharp, Canon, and Xerox manufacturers.
- We offer solutions from world-leading brands with comprehensive support services.
- Our locally owned business maintains same-day service response for critical repairs.
- We provide customized service plans to match specific business requirements and budgets.
What people say
Award-winning service team
Attentive post-sale follow-up
Locally owned and operated
50+ years of experience
Trusted local expertise
Services
IT Network Services
Our IT Network Services protect and optimize business technology infrastructure with proactive monitoring and rapid response repairs. With certified technicians trained by leading manufacturers, we ensure secure, reliable network performance for Wilmington DE businesses. Our comprehensive solutions include system implementation, data protection, and cybersecurity measures tailored to specific organizational needs.
Managed Print Services
This service optimizes document workflows through customized equipment deployment and proactive maintenance programs. We analyze business needs to implement efficient print solutions that reduce costs while maintaining productivity. Our comprehensive plans include equipment upgrades, supply management, and usage analytics for organizations of all sizes.
Reconditioned Equipment
We offer factory-certified refurbished copiers and printers at significant savings over new equipment. Each unit undergoes rigorous testing and restoration to ensure reliable performance with full warranty protection. These cost-effective solutions provide access to advanced technology for budget-conscious businesses without compromising quality or support options.
Wide Format Printers
Our wide format printing solutions handle architectural plans, engineering documents, and graphic design projects with precision. We provide Canon and KIP systems engineered for durability and high-volume output. The service includes installation, maintenance, and supply management for consistent operational efficiency in design, construction, and manufacturing sectors.
Document Scanners
We offer high-speed document scanning solutions that convert paper records to digital formats efficiently. Our systems handle volumes up to 140 pages per minute with advanced image processing technology. This service includes implementation of document management software that improves information accessibility and workflow automation for businesses modernizing their operations.
Questions
What geographic areas do you serve?
We serve Wilmington and Dover, DE; Salisbury, MD; Southeastern Pennsylvania; Maryland Eastern Shore; and Southern New Jersey with on-site support and equipment delivery.
How can I get service for equipment purchased elsewhere?
While we prioritize customers with our equipment, we offer service evaluations for existing systems. Contact us to discuss your specific equipment and requirements with no obligation.
Do you offer financing options for equipment purchases?
Yes, we provide leasing programs and payment plans for qualifying businesses on both new and reconditioned equipment after credit approval.
Are your technicians certified to service all equipment brands?
Our technicians receive factory training directly from Sharp, Canon, and Xerox manufacturers to ensure qualified service across all supported product lines.
What service plans are available after warranty expiration?
We offer full maintenance contracts, time-and-materials coverage, or customized plans tailored to your equipment usage patterns and budget requirements.
Do you support reconditioned equipment with the same service as new?
Yes, our refurbished systems come with certified warranties and service options comparable to new equipment, including parts and labor coverage.
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Reviews (5)
Angela Harris
Nov 29, 2020
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Great company! If I contact them I receive a response in minutes. The tech is courteous, knowledgeable, professional and follows all CDC guidelines. They get a 5 star from me.
Carla Geiersbach
May 21, 2018
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Excellent commitment to customer service. Hilyard's has helped our organization transition to new equipment and has made sure we are all up to speed on how to best take advantage of our new technology. We are much more efficient because of their help and expertise.
Rick Martin
Feb 21, 2018
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I started working with Charles Hilyard a year prior to my prior lease being up for renewal this past June. Over that time period Charles followed up with me a few times to keep me updated and keeping in touch. Always very professional and respectful of my time. I wanted to lease a good used copier and when one was available, Charles worked with me to navigate canceling my lease at the end of the term.
The customer service has been fantastic as we learned how to use the new copier and service issues. Charles will follow up on a regular basis to see how things are going and the service is first in class! I recently purchased a large format printer from Hilyard's without checking around purely based on the high quality of service I have received. Great products and service!
The customer service has been fantastic as we learned how to use the new copier and service issues. Charles will follow up on a regular basis to see how things are going and the service is first in class! I recently purchased a large format printer from Hilyard's without checking around purely based on the high quality of service I have received. Great products and service!
Stewart & Aline Wiggins
Feb 01, 2018
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These guys are the best in the business! Exceptional responsiveness. I give them our highest recommendation.
Donald B. Reeder
Jan 27, 2017
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They looked at a HP printer for me that was not working. They said it would be a couple of days to get it looked at. 2 hours later they called with the estimate. That's very fast service that was beyond my expectations. They agreed with me that it was cheaper to replace then repair. Very nice and honest people. I would do business with them again anytime.
