Business Details
21 Years
experience
Complete Computer Repair Services in Highland Heights
Since 2005, Monaco Tek Solutions has built a reputation for delivering expert IT support and computer repair services to residential and business clients in Highland Heights, KY. Our team specializes in network maintenance, computer diagnostics, and malware removal, combining technical expertise with personalized service. We prioritize customer education to help users maintain secure systems, offering practical solutions like free firewall software installation during cleanup services.With competitive pricing and a commitment to transparency, we provide both on-site and remote troubleshooting options to minimize downtime. Our two-year hardware warranty on new systems and flexible service plans demonstrate our confidence in service quality. By maintaining modern diagnostic tools and staying updated on emerging security threats, we ensure reliable technology performance for clients facing common computer issues like spyware infections or slow system response.
Services
Computer Repair
Network Maintenance
Malware Removal
System Upgrades
Remote Support
Website Maintenance
Details
- Year established: 2005
Highlights and features
- We offer guaranteed malware removal solutions starting at $99.
- Our technicians provide transparent service with no hidden fees.
- We deliver both on-site and remote support options for convenience.
- Two-year hardware warranties back our system upgrade workmanship.
- We've served local customers since 2005 with personalized attention.
Services
Malware Cleanup
Our $99 malware cleanup service addresses spyware, adware, and viruses causing computer slowdowns. Technicians remove malicious software, install protective firewalls, and educate users on prevention. Complete system restoration may require reinstallation in severe cases. Service includes 2 hours of on-site work with no guarantees due to variable infection complexity.
On-Site Repair
Certified technicians provide in-home or office system diagnostics and repairs at $79/hour. Services include hardware replacement, software troubleshooting, and performance optimization. Minimum 30-minute charge with after-hours availability at same rate. Most common service for resolving network issues and physical component failures.
Remote Support
Secure remote access available at $79/hour for software issues and configuration problems. Technicians guide users through connection process with $6 fee per computer accessed. Requires broadband internet. Ideal for virus removal, software errors, and network configuration without waiting for onsite visits.
Network Setup
Full network service includes cable installation, server maintenance, and internet configuration. Covers wired/wireless setups for businesses and home offices. Includes security planning, printer integration, and remote access solutions. Available as standalone projects or ongoing maintenance contracts with service level agreements.
Custom Computers
Bespoke computer systems configured to client specifications with 2-year hardware warranties. Includes performance optimization for gaming, business, or creative workloads. Free delivery and 30-minute setup for local customers. Systems built with tested components ensuring reliability and compatibility.
Questions
Do you offer guaranteed malware removal?
Our $99 malware cleanup includes 2 hours of work for complete removal, though complex cases may need system reinstallation. No absolute guarantees due to evolving threats, but most clients see significant performance improvements.
What areas do you service?
We primarily serve Highland Heights, KY and surrounding Northern Kentucky areas for on-site computer repairs. Remote support is available nationwide for software issues requiring online access.
Can you help with slow computer performance?
Yes, our technicians specialize in diagnosing and resolving slow computer issues, with malware scans included in standard service. Hardware upgrades available for systems needing performance improvements.
Do you provide business network maintenance?
We offer comprehensive network services including server maintenance, security planning, and hardware upgrades for business clients. Custom solutions available for companies needing ongoing IT support packages.
What payment methods are accepted?
Please contact us directly for current payment options. We recommend confirming acceptable payment methods before scheduling service appointments at 859-653-9031.
Is there after-hours emergency service?
We can schedule urgent service outside regular hours (8am-6pm Mon-Sat) with one week advance notice for critical computer failures affecting business operations or essential home use.
