Business Details
25 Years
experience
Emergency
services
Your Trusted IT Partner in Dothan, AL
Founded in 2001, Computer Doctor has established itself as a trusted IT support provider for businesses in the Wiregrass area. With over 30 years of combined experience in computer technology, our team of seven knowledgeable professionals delivers comprehensive IT solutions tailored to meet evolving business needs. We specialize in managing technological infrastructure, from hardware and software maintenance to network optimization and cybersecurity. Our commitment to innovation is demonstrated through our structured service contracts, which ensure businesses maintain operational efficiency with predictable costs. Led by owner Keith Peterman, our certified technicians bring expertise in programming, network administration, and system integration, supporting clients with both immediate problem resolution and long-term technology planning.We prioritize personalized service, offering after-hours support and proactive maintenance to minimize downtime. Our hardware replacement program guarantees updated equipment every three to four years, while our remote backup solutions provide critical data protection. Through consistent service delivery and technical expertise, we aim to be the strategic IT partner that businesses can rely on for sustained technological success.
Services
IT Support
Computer Repair
Network Management
Web Hosting
Off-Site Backup
Hardware Replacement
Antivirus Protection
Spyware Removal
Registry Maintenance
Disk Utilities
Details
- Year established: 2001
Highlights and features
- We offer 30+ years of combined IT experience in computer engineering and network administration
- Our tiered service contracts provide predictable IT cost management
- Certified technicians handle complex systems including IBM AS400, VOIP, and EHR software
- We provide after-hours support with no additional charges
- Hardware replacement program ensures updated equipment every 3-4 years
Services
Gold Service Plan
Our Gold Service Plan provides unlimited IT support with a flat monthly rate covering hardware, software, and network maintenance. Businesses receive new computers every three years, daily off-site backups, and 24/7 emergency support. This comprehensive solution includes web hosting, email management, and proactive system maintenance to ensure maximum uptime and security.
Silver Service Plan
The Silver Service Plan offers time-based IT support with $75/hour rate for on-site services. Includes monthly system maintenance, antivirus protection, and limited off-site backups. Provides cost-effective coverage for businesses needing regular but not unlimited technical support while maintaining essential cybersecurity protections.
Bronze Service Plan
Our Bronze Service Plan delivers essential IT maintenance at $50/month per computer. Features include monthly spyware removal, registry maintenance, and antivirus updates. Offers discounted project rates and after-hours support for businesses requiring fundamental system upkeep without comprehensive coverage.
Hardware Replacement
We provide scheduled hardware replacement every three to four years for Gold plan members. Includes CPU replacements, monitor upgrades as needed, and network equipment warranties. Ensures businesses maintain modern, efficient computing systems while minimizing unexpected equipment failures and associated costs.
Off-Site Backup
Our secure remote backup service creates daily copies of critical business data with unlimited historical retention. Using advanced encryption, we protect databases and user files while enabling full restoration from any previous backup date. This solution safeguards against data loss from hardware failure, accidental deletion, or cyber threats.
People
Keith Peterman
Lead Field Technician / Network Administrator / PC Specialist
With 30+ years in computer technology, Keith holds expertise in COBOL, HTML, and network administration. He oversees daily operations and contract customer needs while managing complex IT infrastructure projects.
Candice Helms
Lead Field Technician / Network Analyst / PC Specialist / Web Designer
Candice brings 15+ years of experience in computer science with expertise in software development, network analysis, and website design. She manages contract support and future technology planning for business clients.
Mark Braddock
Field Technician / PC Specialist
As a dedicated PC specialist, Mark provides hands-on technical support for hardware and software issues. His expertise ensures efficient resolution of client computer system challenges.
Chris Parrish
Field Technician / PC Specialist
Chris offers 30 years of healthcare IT experience, specializing in medical software systems security and maintenance. His expertise includes EHR platforms and healthcare technology infrastructure.
Questions
What service plans does The Computer Doctor offer?
We offer three service plans: Bronze (basic maintenance), Silver (expanded coverage), and Gold (unlimited support with hardware replacement). Each plan provides different levels of IT support and cost structures.
Do you provide emergency IT support after business hours?
Yes, all service plans include after-hours support with no additional charges for on-site emergency services when needed.
How does the hardware replacement program work?
Gold plan members receive new computers every three years. We replace CPUs systematically over two years, with monitors replaced as needed due to longer lifespan.
What cybersecurity protections are included?
All plans include monthly antivirus updates, spyware removal, and registry maintenance. Gold and Silver plans also provide secure remote backup solutions with daily data protection.
Can I add more computers to my service plan?
Yes, Gold plan members can add additional computers by starting maintenance payments on new equipment while extending the 4-year contract term.
Reviews (2)
Molly Martin
May 25, 2021
Report
I have been using Computer Doctor for several years, and I have always found them to be knowledgeable, friendly, and very helpful to me, answering all my questions. I trust their work, their prices seem fair, and the time it takes for the work to be completed seems reasonable as well.
Kerry Deal
Dec 11, 2020
Report
I called having computer problems, Mike was very kind getting my computer started again and was great help.
