Computer Center Santa Cruz

Business Details

15 Years

experience

Your Trusted Computer Repair & IT Support in Santa Cruz

Founded in 2011, Computer Center Santa Cruz has been dedicated to empowering local residents and businesses through comprehensive technology solutions. Our team of certified technicians brings decades of combined experience in computer repair, network management, and personalized training. We transitioned from an in-shop model to on-site and remote support in 2017 to better serve client needs, maintaining a focus on convenience and flexibility.

Our expertise spans Mac and PC systems, data recovery, malware removal, and hardware repairs, with a commitment to patient, client-centered service. We prioritize transparent communication and practical solutions, ensuring clients understand their technology. Serving Santa Cruz County, we combine technical proficiency with community values, offering personalized support for both individuals and small businesses.

Services

Windows Repair Apple Repair Data Recovery Malware Removal Network Setup Screen Replacement Computer Tuneup Email Support Remote Support Mobile Device Training

Details

Year established: 2011

Highlights and features

We offer on-site and remote support for Mac, PC, and network issues in Santa Cruz County.
Our team has performed 7,000+ repairs since 2011, specializing in data recovery and malware removal.
We provide personalized one-on-one training for technology users of all skill levels.
Our technicians have decades of combined experience in hardware/software troubleshooting.
We guarantee expedient, thorough service with no hidden fees or corporate jargon.

What people say

Patient technicians Prompt on-site service Successful data recovery Knowledgeable staff Reliable repairs

Website

Update Listing

Services

Computer Repair

We diagnose and fix hardware/software issues for Macs, PCs, and laptops. Our technicians handle cracked screens, charging problems, failing hard drives, and system upgrades. With over a decade of experience, we ensure fast, reliable repairs while preserving your data. Clients receive clear explanations of issues and solutions.

Data Recovery

Specialized services for retrieving lost data from damaged devices. We recover files from crashed hard drives, corrupted SSDs, and water-damaged laptops. Our process prioritizes data integrity while minimizing downtime. Clients receive a success assessment before proceeding with recovery efforts.

Malware Removal

Comprehensive malware/virus elimination for Mac and PC systems. We clean infected devices, remove malicious software, and implement security measures to prevent future attacks. Our technicians explain infection sources and provide prevention tips during service completion.

Network Setup

Professional network configuration for homes and small businesses. Services include router optimization, wired/wireless setup, and file-sharing solutions. We troubleshoot connectivity issues and implement secure, scalable network architectures tailored to client requirements.

Remote Support

Real-time technical help through secure remote connections. We assist with software troubleshooting, email configuration, and system updates without requiring device transportation. Sessions maintain client control with full transparency throughout the support process.

People

Jesse Wilkins

Owner, Tech & Consultant

Founder of Computer Center Santa Cruz since 2011. Specializes in Mac/PC troubleshooting and technology training. Holds expertise in network infrastructure and community-focused IT solutions. Former MC Squared technician with 20+ years in the field.

Adam Ryszka

Operations Manager & Remote Support

Manages client-technician coordination and remote support services. Brings web development team management experience to IT operations. Provides remote virus removal and email system troubleshooting since 2014.

Ivan Cardoso

PC & Mac Tech

25-year technology veteran with expertise in operating system migrations and corporate network deployments. Specializes in hardware upgrades and malware removal. Joined Computer Center in 2018 after professional experience with major tech firms.

Rene Netter

Mac Tech

Apple systems specialist with physics background. Provides Mac troubleshooting and personalized training. Former independent consultant with decade of experience supporting Apple devices in business and personal environments since joining in 2017.

Questions

What areas do you service?

We serve all Santa Cruz County locations including Santa Cruz, Scotts Valley, Aptos, Capitola, Live Oak, Watsonville, Felton, Ben Lomond, and UCSC.

Do you offer remote support options?

Yes, we provide secure remote assistance for software troubleshooting, email configuration, and system updates through encrypted connections.

Can you help with data recovery from damaged devices?

We specialize in retrieving data from failed hard drives, water-damaged laptops, and corrupted storage units while maintaining data integrity.

What payment methods do you accept?

We accept cash, checks, and major credit cards for all repair and support services.

Are your technicians certified?

Our team holds extensive experience with Mac, PC, and network systems, though we focus on practical expertise rather than formal certifications.

Do you provide training for new computer users?

Yes, we offer personalized one-on-one sessions to help clients master device usage, software applications, and data management techniques.

Reviews (7)

Write a Review

Christian Forthomme

Nov 12, 2018 Report

Truly professional expertise, service, and care! For years now, Jesse has promptly solved all the computer/networking and technology issues we have encountered in the business and at home. Really great person too!

Karl Isacson

Dec 22, 2017 Report

Good service, good prices, fast turnaround and knowledgeable staff. They upgraded an old imac to a more current OS for me.

Debra Ramirez

Jan 31, 2017 Report

Nicole and Tyler were awesome! I'm vacationing here and my iPad locked up and they saved the day. So friendly and helpful

Travis Baker

Jan 26, 2017 Report

I just got my laptop back after it being in the shop for two weeks. The guy originally estimated two days. He said it was a quick fix. A week later, with no word and no one answering my calls, I visit the shop again. The same guy has literally just started on my computer. He gives me the reason it isnt working and tells me how easy it will be to fix. He gives me a quote and i accept. Fastforward to today.

I walk into the shop again. After no comfirmation calls or any retutn calls at all to find my computer is done but they were completely unable to save any data and they have lost my original harddrive. On top of that he charged me more than his quote. Despite there being no explained set backs. Do not trust these people witb your computers.

Sherman Unell

Sep 10, 2016 Report

Jesse is a busy man, but if you don't mind waiting, and the wait is really not too long, it is well worth the wait. He is very knowledgeable, and explains what he is doing and how it affects the system in plain and understandable language. He made a home call for my computer, and for the time that he had spent on getting it to where it functioned properly, it was well worth the cost.

Joe Schmoe

Jun 15, 2016 Report

Great place. First time visitor. Was treated great while there. Service was fast. They told me $80 and done in a day. It was $80 and done in a day. Never tried to sell me other things. Never talked down to me.

Susan M.

Feb 13, 2016 Report

These people are wonderful! They know their subject extremely well, they charge fair prices, they're friendly, and they answer my naive questions without talking down to me. When a problem is simple and can be fixed in a few seconds, they might do it for free. That's quite a contrast to the chain stores that charge a LOT just to open your laptop. I live near Sacramento but have friends near Santa Cruz, so if my machine needs attention, I just bring it here on my next trip. It's worth it to me to bring it here because I know for sure that I'm dealing with people who are honest, knowledgeable, thorough, and charge fair prices. I love these people!