Business Details
33 Years
experience
Emergency
services
Trusted Computer Repair and IT Services in Santa Cruz
Since 1993, User Friendly Computing has provided expert computer and network services for PC, Mac, and laptop users in Santa Cruz and Monterey County. Our locally owned business combines decades of technical expertise with personalized service, offering solutions ranging from hardware/software repair to managed IT services and cloud solutions. We operate a retail storefront open weekdays 8am-4pm and Saturdays 10am-4pm, completing most shop repairs within 24 hours. As a California Corporation with BEAR license #82820 and full insurance coverage, we prioritize customer loyalty through transparent communication and reliable service.Our team's deep knowledge of all major operating systems and network environments enables us to optimize technology investments while preventing common pitfalls. With a proven track record serving both businesses and individuals, we maintain a strong commitment to community-based service and technical excellence.
Services
Computer Repair
Managed IT Services
Cloud Solutions
Website Design
Backup Recovery
Network Security
Virus Removal
Hardware Virtualization
Dropbox Integration
IT Consulting
Details
- Year established: 1993
Highlights and features
- We offer 24/7 technical support for urgent computer issues
- Our team has over 30 years of local experience in computer repair
- We provide same-day repair services for most shop repairs
- Properly licensed (BEAR #82820) and fully insured for your protection
- Specializing in cross-platform compatibility between Mac and PC systems
What people say
Prompt service
Technical expertise
Affordable pricing
Friendly staff
Reliable solutions
Services
Computer Repair
We diagnose and fix hardware and software issues for all PC, Mac, and laptop computers. Our technicians handle component replacements, system upgrades, and complete diagnostics to restore functionality. With same-day repair capabilities for most shop repairs, we minimize downtime for both personal and business users while maintaining competitive pricing.
Managed IT Services
Our 24/7 proactive monitoring ensures continuous protection and optimization of business IT infrastructure. This includes network security management, software updates, and performance optimization tailored for small to medium enterprises. We provide comprehensive support contracts that help businesses maintain reliable technology operations without unexpected costs.
Cloud Solutions
We implement cloud-based IT solutions for business technology management, including hosted Microsoft Exchange and virtual desktop environments. Our cloud migration services help businesses reduce hardware costs while improving data accessibility and security. We specialize in creating hybrid solutions that combine cloud efficiency with local infrastructure needs.
Website Design
We create mobile-optimized websites with content management tools that allow business owners to maintain their own sites. Our designs focus on user engagement, search engine visibility, and conversion optimization. We also offer website maintenance packages to ensure ongoing performance and security updates.
Backup Recovery
Our comprehensive backup and disaster recovery solutions protect business continuity through automated cloud backups and local storage redundancy. We implement customized backup schedules and test recovery processes to ensure data integrity. This service includes emergency data recovery from failed storage devices.
Questions
What types of computer services do you offer?
We provide complete computer repair for hardware/software issues, virus removal, network setup, system upgrades, and business IT support including cloud solutions and managed services.
Do you offer emergency technical support?
Yes, our technicians are available 24/7 for urgent computer and network issues with remote support options and emergency on-site service.
What areas do you service?
We serve all of Santa Cruz and Monterey County including Watsonville, Scotts Valley, Aptos, Capitola, Felton, Salinas, Los Gatos, and Carmel.
How quickly can you repair my computer?
Most shop repairs are completed within 24 hours. We offer same-day service for many common computer issues and maintain regular business hours for walk-in customers.
Can you help with business IT needs?
Yes, we specialize in business IT solutions including network security, cloud services, managed IT support, and technology consulting for small to medium businesses.
Reviews (6)
Jessica Laces
May 16, 2022
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Fantastic service, very helpful, down to earth, affordable and they even have parts you may need for sale!
Jan Dekema
Apr 10, 2022
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We have been using User Friendly for a number years and can recommend them without reservation. They are knowledgeable, fast and reasonably priced. Their ability to explain what the problem is and how it can be fixed is always very understandable.
Rick Gazipura
Mar 18, 2021
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My laptop started smoking and shut down. Never a good sign. I called Travis at User Friendly computing and within a day he was able to extract the hard drive and save the data files! He was responsive and professional and the price was reasonable.
Woolwaulker Sanders
Dec 02, 2020
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Every time: Intelligent and courteous staff. Logical solutions to my needs. Prompt and cost-effective. :-
Glenn Glazer
Feb 02, 2020
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The fix turned out to be quite the adventure, but they stuck with it and only charged me for parts and the originally quoted one hour of labor.
Daniel Monaco
Dec 21, 2019
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After Apple completely screwed me over with their flawed macbook design, the guys took my computer in and told me what was wrong with it with no charge
