Business Details
21 Years
experience
Your Trusted IT Partner in Fergus Falls, MN
The Computer Hero is a locally owned and operated full-service computer sales and repair company serving Fergus Falls and surrounding areas. Our team of highly trained technicians provides honest, reliable, and affordable solutions for both home users and small businesses. We specialize in computer repairs, IT support, data recovery, networking, and enterprise-class technical expertise. Our 39-point system checklist ensures every computer is serviced to peak performance, while our capped pricing model prioritizes client needs over profit margins.With a commitment to transparency and integrity, we offer remote, on-site, and pickup/drop-off services to minimize downtime. Our experience in disaster recovery planning and proactive server maintenance helps businesses maintain secure, efficient operations. We pride ourselves on delivering personalized service that combines technical excellence with neighborly trust, ensuring clients can focus on their core activities without IT concerns.
Services
Computer Repair
IT Support
Data Recovery
Computer Sales
Networking
Server Maintenance
Website Development
Remote Access
Virus Removal
Computer Tune-Ups
Details
- Year established: 2005
Highlights and features
- Locally owned and operated with community-focused service
- 39-point system checklist ensures thorough computer diagnostics and repairs
- Capped pricing model prioritizes client needs over profit margins
- Experienced technicians serving small businesses and home users since 2005
- Offers remote, on-site, and pickup/drop-off service options
Services
Computer Repair
Our comprehensive computer repair service addresses hardware failures, software issues, and performance optimization. Technicians perform 39-point system diagnostics to identify and resolve problems efficiently. We service both Windows and Apple devices with transparent pricing and no hidden fees.
IT Support
Tailored IT support for small businesses includes server maintenance, network security, and disaster recovery planning. Our proactive maintenance contracts ensure continuous system reliability while minimizing operational disruptions through scheduled off-hour service.
Data Recovery
Professional data recovery services retrieve lost files from damaged drives using specialized tools. We offer capped-rate initial recovery attempts and partner with advanced labs for complex cases while recommending Carbonite backup solutions for prevention.
Computer Sales
We provide computer sales and upgrade recommendations based on individual needs rather than profit margins. Our 39-point evaluation helps determine whether upgrades or new purchases offer the best value for each client's specific requirements.
Remote Access
Secure remote computer support resolves issues in real-time without requiring physical device transport. Our technicians use encrypted connections to troubleshoot software problems, remove viruses, and provide live technical instruction from any location.
People
Jim Saul
Owner
Jim Saul co-owns The Computer Hero, bringing extensive technical expertise and local business knowledge to serve Fergus Falls residents and companies with reliable IT solutions.
Ginny Saul
Owner
Ginny Saul co-owns The Computer Hero, combining technical proficiency with customer service excellence to deliver honest, affordable computer repair and IT services to the community.
Questions
What services does The The Computer Hero offer?
We provide computer repair, IT support, data recovery, networking solutions, server maintenance, website development, and both remote and on-site technical services for home and business users.
Do you work on Apple computers?
Yes, we service both Windows and Apple devices with the same comprehensive 39-point diagnostic process and repair standards.
What are your operating hours?
We operate Monday-Friday 8:30 AM - 5:30 PM by appointment. Emergency services are available during regular business hours with prior arrangement.
How do you determine repair vs replacement?
Our technicians evaluate each situation using a 39-point diagnostic checklist, then provide honest recommendations based on your specific needs and budget rather than profit considerations.
Do you offer data backup solutions?
Yes, we partner with Carbonite to provide secure, automated offsite backup solutions and recommend regular maintenance intervals to prevent data loss.
Reviews (5)
Jan Kjellerup
Aug 13, 2021
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They are the sweetest people! they fixed my computer and my galaxy tab. They took the time to help me to reset my passwords and get back into my Facebook and email accounts.
Debra Barnum
Apr 19, 2018
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Fixed my locked computer, saved all my data, and got rid of a scam computer "repair" company that had control of my computer and all my personal data. Jim then installed a firewall to protect us in the future. Definitely our go-to in the future!
Rodger Heaton
Apr 18, 2017
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A main server/hard-drive went out in my office during my peak season. Within an hour, Computer Hero came on-site and protected that hard-drive from further damage, recovered the (irreplaceable) data, installed the new server, imported the recovered data, and then made suggestion on how to prevent possible data loss in the future (cloud, mirrored hard-drive, etc). I figured the bill was going to be upwards of a $1000; especially considering it was an unscheduled, emergency visit. But when I got the bill, it was so low it wasn't even memorable. Thanks Computer Hero! Excited about the Battle Lake branch too as I've got another business in that direction!
Alan L.
Jun 16, 2016
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Very disappointed with the customer service. Give them a call to see if I could purchase a wire for the inside of my computer and they would not sell me an individual wire. And then accused me of being their competition. Horrible customer service not recommended overpriced.
Lakes Radio
May 14, 2015
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They in and fixed multiple problems that many other have tried to fix. Our network is running better than ever! Thank you Computer Hero for getting us going!
