Business Details
We have served businesses and non-profits in the Washington D.C. area for over 25 years as a full-service Information Technology provider. Our team of highly experienced, dedicated technicians brings decades of collective expertise to every computer, network, and Internet challenge. We guarantee a two-hour emergency response between 9:00 a.m. and 10:00 p.m., with on-site service until 10:00 p.m. at no additional charge for contract customers. Our fully trained and certified field consultants, most of whom have been with us for at least a decade, are backed by a senior help desk team with over 25 years of knowledge. We maintain an internal database of every service call since our founding, providing complete transparency through a secure online accounting system. As a Microsoft Certified Solution Provider and Certified System Builder, we meet the highest standards for selling and supporting Microsoft networking products.
Our partner agreements with HP, Lenovo, Intel, and Dell ensure clients receive the best hardware and software solutions for their specific needs. We evaluate business challenges to recommend IT solutions that increase efficiency and boost the bottom line, telling clients only what they truly need. Our 24-hour emergency paging system provides technician availability nights, weekends, and on-call during specific days and times chosen by the client. We commit to affordable, customer-friendly pricing that keeps IT costs manageable while delivering exceptional service and support. Every interaction reflects our dedication to problem-solving, professional standards, and long-term client satisfaction.
Our partner agreements with HP, Lenovo, Intel, and Dell ensure clients receive the best hardware and software solutions for their specific needs. We evaluate business challenges to recommend IT solutions that increase efficiency and boost the bottom line, telling clients only what they truly need. Our 24-hour emergency paging system provides technician availability nights, weekends, and on-call during specific days and times chosen by the client. We commit to affordable, customer-friendly pricing that keeps IT costs manageable while delivering exceptional service and support. Every interaction reflects our dedication to problem-solving, professional standards, and long-term client satisfaction.
Highlights and features
- We guarantee 2-hour emergency response 9 a.m. to 10 p.m.
- Our technicians average over a decade of dedicated service.
- We maintain a 25-year service call database for full transparency.
- Our Microsoft-certified team meets highest standards for Microsoft solutions.
- We provide on-site support until 10 p.m. without overtime fees.
Services
On-site Support
Our on-site support delivers expert technicians directly to your premises for immediate issue resolution. We guarantee a two-hour emergency response between 9 a.m. and 10 p.m., with contract customers receiving after-hours service until 10 p.m. at no extra charge. Every technician is backed by a senior help desk team with over 25 years of collective experience.
24/7 Emergency Service
Our 24-hour emergency paging system ensures technician availability nights, weekends, and on-call during client-specified times. You define what constitutes an emergency, and we respond without questions, guaranteeing on-site arrival within two hours during standard coverage hours. This round-the-clock protection minimizes downtime for critical business operations.
Network Installation
We design and install complete business networks, including corporate intranets, extranets, and structured cabling tailored to evolving company needs. As a Microsoft Certified System Builder with partner agreements from HP, Lenovo, Intel, and Dell, we deploy Windows Server, SQL Server, and Exchange solutions. Post-installation, we provide administrator training, hotline support, and remote network monitoring.
Consultation
Our consultants evaluate business challenges to recommend IT solutions that increase efficiency and improve financial performance. With over 25 years serving the Washington D.C. area, we act as trusted advisors, identifying necessary technologies while eliminating unnecessary expenses. Clients rely on our expertise to navigate sophisticated IT systems and make informed investment decisions.
Hardware and Software Sales
As an authorized reseller of major brands including HP, Lenovo, Intel, and Dell, we supply computers and software tailored to your network requirements. Our Microsoft Certified Solution Provider status ensures we meet the highest standards for selling and supporting Microsoft products. We handle procurement, installation, and ongoing support for all hardware and software purchases.
