Business Details
15 Years
experience
Expert Computer & Mac Repair Services in Albuquerque
PC Mobile Pro has been delivering professional computer and Mac repair services to the Albuquerque metro area since 2011. Founded by Josh Nelson, our business combines over 23 years of technical expertise with a commitment to personalized service, operating as a locally owned and operated solution for residents and businesses. Our certified technicians specialize in virus removal, data recovery, hardware repairs, and custom-built desktops, offering free diagnostics with service and flexible payment options. We prioritize customer education and transparency, maintaining a strong reputation through 4,000+ satisfied clients and consistent service excellence. Our approach emphasizes convenience through free pickup and delivery, alongside remote login support for immediate troubleshooting assistance.
Services
Virus Removal
Data Recovery
Laptop Screen Replacement
PC Support
Mac Support
Remote Login Support
Custom Built Desktops
Password Recovery
Networking Setup
Liquid Spill Repair
Details
- Year established: 2011
Highlights and features
- 23+ years of computer repair experience
- CompTIA/Network+ certified technicians
- Free pickup and delivery service
- No-charge data recovery guarantee
- Flexible payment options available
Associations and certifications
- CompTIA
- Network+
What people say
Excellent customer service
Knowledgeable technicians
Fast turnaround
Reasonable pricing
Patient explanations
Services
Virus Removal
Our certified technicians eliminate viruses, malware, and adware from PCs and Macs using advanced tools and multi-scan verification. We repair operating system damage, clean registry files, and optimize system performance. Clients receive 30-day post-service protection guarantee and security recommendations.
Data Recovery
We offer three-tier data recovery solutions for failed drives, including basic migration, file system reconstruction, and drive cloning. Our no-charge policy ensures clients only pay when data is successfully recovered. Services cover both Windows and Mac storage devices with complete confidentiality.
Laptop Screen Replacement
We replace cracked or non-functional laptop screens for all brands, including touchscreen models. Technicians order exact replacement parts and maintain original specifications during installation. Diagnostic testing confirms functionality before returning devices to clients within Rio Rancho service area.
Custom Built Desktops
Our custom desktops feature solid-state drives and components tailored to client needs. We build systems for gaming, business, and home use with Windows or Linux OS options. Each build includes hardware protection against humidity and heat for extended durability.
Mac Support
Specialized Mac services include logic board repairs, screen replacements, and data migration. We address liquid damage, OS upgrades, and performance optimization at competitive rates. Technicians maintain Apple device integrity while providing cost-effective solutions compared to official service centers.
Questions
What computer repair services do you offer?
We provide virus removal, data recovery, hardware repairs, Mac support, custom PC builds, and remote login assistance for Albuquerque residents.
Do you offer free diagnostics?
Yes, we provide free diagnostics with service to identify issues before starting repairs.
How can I schedule an appointment?
Book online through our website or call 505-261-6377 during business hours for pickup/drop-off scheduling.
What payment methods do you accept?
We accept cash, checks, and credit card payments for all repair services.
Do you service both PCs and Macs?
Yes, our certified technicians handle repairs for both Windows PCs and Apple Mac devices.
What areas do you serve?
We serve Albuquerque, Rio Rancho, Bernalillo, and Corrales, NM with free pickup/delivery.
Reviews (32)
Greg Kenneth
May 14, 2022
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We bought a pre-built gaming pc and started having crashing issues about a month in. We tried everything we knew to fix it, but the crashing persisted. We called Josh from PC Mobile Pro and he was able to pick up the same day. Within 24 hours he had diagnosed and fixed the issue, and had the PC returned to us. Great customer service! We'll be calling him again for all our future computer needs! Thank you, you're awesome Josh!
Peggy Vitale
Dec 03, 2021
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My laptop is old and was (I thought) on its last legs. I called Josh to see if there was an economical way to keep it going awhile longer. Josh cleaned it up, fixed some OS issues, installed a new hard drive, and boy, what a difference! He not only gave the laptop new life, I think it's working better than when it was new! I highly recommend Josh's professional service and friendly advice.
Victoria Horan
Nov 20, 2021
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Super fast fix! Josh picked up (yep! I didn't even have to leave my house!) and completed task and then dropped off lap top back at house same day, SAME DAY! Super professional and friendly, knowledgeable and super job! I called a few other companies before I found PC Mobile and not only were they nearly double (even more if I wanted a "rush" on it) in price, but they wanted to keep the laptop for over a week. I highly recommend Josh and PC Mobile!
Michelle Ouderkirk
Nov 20, 2021
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PC Mobile was amazing! We thought there was no hope for our Mac, but they fixed it. It is so fast now and feels almost like new. Very cost effective and friendly. Thanks!
Elvia Hazen
Nov 14, 2021
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Excellent and fast service. I called Josh on a Wednesday and he picked up my laptop at my house the same day. He called me a couple hours later and explained what he could do to repair and gave me a quote. He was finished with my laptop the next day and dropped it off at my house. Josh was friendly, professional and the service was quick and convenient. I didn't even have to drive anywhere to drop off my laptop which is a huge time saver. Don't hesitate to call him. I highly recommend Josh.
Ken Martinez
Jul 16, 2021
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Josh was fantastic! My laptop needed a new fan. He ordered and put it in right away. He picked it up and returned it. He also found some viruses and fixed them too. I highly recommend Josh.
Jsv T.
Jun 17, 2021
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Josh recently repaired my son's desktop gaming computer. He was very professional, prompt and responsive. He personally picked up the computer and dropped it off as well. Made it very easy for us! Would definitely recommend his services and will do business again!
Alice Redmond-Neal
May 31, 2021
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Josh has come to my rescue four times over the years. The service he provides is convenient with pick-up and drop-off, and well-priced. He has added years to my laptop by replacing the hard drive and battery and generally cleaning out junk that was slowing down processing. I am very happy to have discovered him and recommend him highly.
Daniel Barron
May 25, 2021
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I called PC Mobile Pro & got instant professional service. Josh picked up my computer the day I called him and returned my repaired computer on the day he said it would be ready. Great quality professional service and excellent communication with a Happy Happy smile! Josh is full of positive energy & a great person to talk to. I highly recommend PC Mobile Pro to ANYONE who needs PC service with a smile. Josh, Thank you so Much! Daniel
Tina Howard
Mar 29, 2021
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This is truly one of the best experiences for repairs by far! I never have good luck when it comes to electronics. Josh came and picked up my computer the next day. I didn't think there was any hope for my macbook pro to get fixed but Josh was able to get it. He came and dropped off my computer the next day and showed me all the systems and how it was good to go. My computer is working like its brand new out of the box, I couldn't be happier. His price are very reasonable, I would highly recommend.
Joel The Pizza Wizard
Mar 12, 2021
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The idea of someone going to your house to pickup your broken PC is unique and awesome. Josh is incredibly responsive. As a person that usually knows how to fix PC issues I was stumped on an issue I had building a new computer. I was not to keen on having my pc worked on because in the past (with other PC fix places) things wouldn't be done right or would be done sluggishly. I worried, but within a day he fixed the issue no problem. Josh also has vast and impressive experience with computers ranging from as far as I know the 90s to high end gaming computers of today and it showed because he passionately spoke about the different things he worked on. Would not recommend someone else to work on your computer.
Stephanie Vitale
Feb 24, 2021
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Josh is awesome! He really knows his stuff, is personable, and in addition to providing stellar service at very reasonable rates, he is honest and generous with his time and if need be will help educate and empower you to better understand and utilize your computer. That he comes to you is such a great bonus! We were so pleased with our first experience with PC Mobile Pro regarding a laptop issue that we plan to have Josh come by in the near future to to upgrade and do some maintenance on our desktop PC. He genuinely loves what he does and it shows. Goodbye Geek Squad, Hello Josh! We can't recommend him enough!
Lisa Groves
Nov 02, 2019
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I'm so very happy I called Josh. He is fast, so friendly, efficient and an expert at assessing and repairing computers. He's a great guy! What a plus that he'll come and pick up the computer and then deliver it to your home and make sure the computer is running efficiently as part of his service. I highly recommend him!
Paula Metoyer
Mar 17, 2019
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Josh, words cannot express my gratitude for what you did to help me with my home PC. Explaining things carefully (not laughing at my ancient system) and explaining in detail what my new PC could do - priceless! I love my new system! Your customer service, attention to details and knowledge are what will make you a success! Keep it up! I thank God he had our paths cross!
Cyn Sis
Mar 16, 2019
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Highly recommend PC Mobile Pro. Josh is very knowledgeable about Technical Computer Repair. He's Respectful and Reliable as well.
Chris Cutter
Feb 01, 2019
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Super fast, super friendly, very experienced! Josh is a great guy, who knows what he is doing! I highly recommend him!
Ellen Dowling
Nov 14, 2018
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Personable, professional, and a miracle worker! What else do you need in a computer tech? Josh is the best.
Frank C de Baca
Sep 06, 2018
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Josh and his wife are great. I've had to use them several times in the last year, I also recommended them to my sister, who was/is also absolutely satisfied with how prompt they respond to requests for assistance. Josh always explains what the issue(s) was/were with the computer repair. I highly recommend PC Mobile Pro if you are experiencing ANY PC issues/problems.
Ron Komatz
Jun 03, 2017
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Josh came to my house and fixed my problem in under ten minutes. He is a real pro -- fast, professional, and friendly.
Willie Richardson
May 27, 2017
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Thanks Josh for always being available and dependable. You are provide great service at a great price. I like just talking with you. I will definitely recommend you to my friends.
Somasundaram K.
Apr 10, 2017
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Our experience was similar to the first (and the only) review here. I went to the home based PC Mobile Pro after seeing the excellent google rating. He is a nice guy buy not very knowledgeable. Initially agreed to recover lost data completely but did not retrieve any sensible, usable files. When asked about it, he was upset, got mad, argued that he never said that he could get "all" the data as he did not have time for that and also collected 100% payment which was $130. Lesson learned: I am not going to trust google ratings hereafter. And most certainly will not go back to PC Mobile Pro again.
Mark Ackerson
Aug 19, 2016
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Friendly and personable, Josh is a pro at what he does; the whole process was fast and painless. I had my Yoga 3 Pro back in less than five hours, which involved the transfer of disks, SSD installation (for twice the GBs), and transfer of disks to the new hardware. He even went so far as to "move some things around" for optimal storage space. The cost of his service is more than fair and quite reasonable. I'm very pleased to say the least and it's a good feeling to have a tech I can rely on!
Jack Matthews
Very nice, very helpful, and very quick. When I took my laptop in, I didn't have high hopes that we could get it to work again at all. It's now back up and running as good as before! I'm very happy with the results, the prices were very reasonable, and I highly recommend PC Mobile Pro to anyone with serious computer problems.
Gregory Converse
This was my second time using PC Mobile Pro. Josh is always very pleasant and patient when the problem was explained. He knew exactly where to look and correct the issue. He then went beyond to check the overall health of my system. Made a couple adjustments. The system is back to running. Thanks for your help Josh.
Joseph Chernauskas
Called Josh when my computer went down. He found a comparable one and sold it to me cheap. It's been over a year and it's still running great. Thanks Josh.Got my computer updated and it's running great.
Burton Melancon
I have used PC Mobile Pro for the past 6 years. Always provides reliable and knowledgeable service. I highly recommend Josh for any type of computer repair and service. Thanks for your dedication.
Robert Zamora
I lost my OS after a vendor was attempting to fix a problem that their software caused. Josh was able to reinstall my OS quickly. He is extremely helpful and quick. I will be calling Josh again if I ever need his services.
Bruce Brantley
I owned a business for thirty years and I've used a LOT of computer "pros" over the years. None were the equal of Josh, he can't be stumped and he's always fair.
Devon Loomis
I initially took my computer to Dr. Dan's because I had the black screen of death. It wouldn't respond to anything. After it was diagnosed with a bad motherboard, I was advised to buy a new computer. I called Josh and he came to pick up my desktop, along with my laptop (because of other issues). Guess what? I didn't need to replace my pc! Josh was very thorough and returned my computers with a short turnaround. I also initially tried troubleshooting my pc over the phone with a tech savvy friend with no luck. Josh was very nice and the guy knows his stuff.
Roxanne Medema
What a relief to be so satisfied with a computer repair! Josh Nelson of PC Mobile Pro responded to my call and arrived at my home within an hour. A prior call to another company was never returned. I faced losing all my data and programs but all was repaired, plus his "tune-up" has my desktop running faster and cleaner. His technical explanations were never "above my head". A trustworthy company and fair pricing!
Walt Huebner
After PNM had a power outage, Windows 10 was corrupted on my PC. I was concerned that any fix would require downloading apps that did not come with the PC. Not only did Josh come and pick up my PC, he completely restored all functions, fixed 3 virus problems I was not aware of, installed a whole new and better backup system, and cleaned up the whole computer so it runs faster. The day after he picked up my PC, he brought it back to my house all fixed! I was impressed with Josh's knowledge and customer care. I HIGHLY recommend him.
Juan Escalante
Josh kept his word on his provided service to the exact day and time. He couldn't promise that all the data could be recovered, but definitely a majority of it was, which is better than nothing. I highly recommend him to anyone trying to recover any data whether it'd be from an internal/external hard drive, a smart phone, etc.