Business Details
19 Years
experience
Expert IT Services & Computer Repair in Edwardsville, PA
NEPA Geeks was founded in 2007 by Jason Percival, a seasoned technician with over five years of experience in computer repair for a national support company. Starting from a small home office in Nanticoke, PA, we have grown into a trusted local business located at 35 Gateway Shopping Center, Edwardsville, PA. Our philosophy centers on transparency, honesty, and timely service, ensuring customers are never overcharged or left uninformed. We prioritize community values, offering quick repairs and clear communication, with a commitment to avoiding unnecessary services. Over the years, weve expanded our offerings to include remote support, web design collaborations, and comprehensive IT solutions, continually adding services to meet evolving needs. Our dedication to excellence in both work and business practices has earned us recognition, including accreditation by the Better Business Bureau. We serve individuals and businesses across Northeastern Pennsylvania, emphasizing reliability, expertise, and customer-centric care.
Services
IT Support
Computer Repair
Data Recovery
Network Security
Managed IT Services
Web Design
Virus Removal
Hardware Repair
Wireless Networking
Server Support
Served areas
- Wilkes-Barre, Edwardsville, Kingston, Luzerne, Mountain Top, Dallas, Trucksville, Plains, Forty Fort
Details
- Year established: 2007
Highlights and features
- We guarantee timely repairs with clear communication at every step.
- Our team avoids unnecessary services, ensuring cost-effective solutions for clients.
- 15+ years of combined experience in IT support and computer repair.
- BBB-accredited with a commitment to community-driven, transparent service.
- Expanded service offerings include remote support, web design, and managed IT.
Associations and certifications
- BBB
What people say
Fast service
Excellent prices
Professional staff
Data recovery success
Transparent communication
Services
IT Support
NEPA Geeks offers comprehensive IT support for businesses, including network security, server management, and VoIP telephony. Our team ensures systems run efficiently with proactive monitoring and rapid issue resolution. Clients benefit from tailored solutions that minimize downtime and enhance operational productivity.
Computer Repair
We provide in-shop and on-site computer repair for laptops, desktops, and Macs. Services include hardware diagnostics, virus removal, and component replacements. Our technicians prioritize fast turnaround times while maintaining transparency about repair costs and timelines.
Data Recovery
Specialized data recovery services retrieve lost files from damaged drives, including critical personal and business data. We use advanced tools to salvage information from failed storage devices, ensuring minimal data loss and swift recovery.
Managed IT Services
Our managed IT services provide businesses with 24/7 network monitoring, security updates, and cloud backups. This proactive approach prevents disruptions and secures sensitive data, allowing clients to focus on core operations without IT concerns.
Wireless Networking
We design and install robust wireless networks for homes and businesses, optimizing coverage and performance. Services include router configuration, mesh network deployment, and troubleshooting connectivity issues for seamless internet access.
People
Jason Percival
Founder
Jason founded NEPA Geeks in 2007 after gaining experience with a national computer support company. He specializes in network security and Unifi systems, leading the team with a focus on community-driven service and technical excellence.
Sam
Lead Technician
Sam excels in hardware diagnostics and customer communication, ensuring repairs are completed efficiently. Clients praise his professionalism and ability to explain technical details in simple terms, contributing to high satisfaction rates.
Mike
Network Specialist
Mike specializes in wireless networking and server support, delivering reliable solutions for business clients. His expertise ensures stable, secure IT infrastructures that support long-term growth and operational efficiency.
Bobby
Customer Service Manager
Bobby manages client interactions, ensuring timely updates and clear communication. His role focuses on maintaining NEPA Geeks' reputation for transparency and responsiveness, fostering trust with both residential and business clients.
Questions
What services does NEPA Geeks offer for businesses?
NEPA Geeks provides IT support, network security, managed IT services, server management, and VoIP telephony tailored to business needs.
Do you offer on-site computer repair?
Yes, we dispatch technicians to homes and businesses for repairs, with options to bring equipment to our shop if needed.
What payment methods are accepted?
We accept cash, credit cards, Bitcoin, and Square Wallet for all services.
Are your technicians certified?
Our team includes experienced professionals with expertise in IT support, networking, and computer repair, ensuring high-quality service.
What areas do you service?
We serve Northeastern Pennsylvania, including Wilkes-Barre, Scranton, Edwardsville, and surrounding communities.
How quickly can you perform data recovery?
Most data recovery cases are completed within a day or two, depending on the complexity of the issue.
Videos
Reviews (25)
Monica Morrison
May 15, 2022
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10/10 would definitely recommend NEPA Geeks. I took my MacBook there for heating issues, loud fans, and a draining battery. They took it in and got it back to me within a day. Customer service was excellent, quick turnaround time, extremely reasonable price, definitely worth it. I have been using my laptop for a few days now since and I definitely notice a difference. They are great!
Greg Klug
Mar 24, 2022
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Had a password issue and contacted Jason at NEPA Geeks and not only was he professional but amazingly quick in resolving the issue and very reasonably priced. I will definitely visit him again with any pc/mac problems.
K. Pete
Dec 26, 2021
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This is my second time dealing with NEPA Geeks (for 2 different computers). Both times Jason was able to fix my computer quickly and for a very reasonable cost. I had a setting wrong when I got home so he was able to logon remotely and solved my problem in less than 30 seconds! Very friendly folks and they provide an excellent service! I would DEFINITELY recommend them for any computer issues! A+++++
M. J. McLaughlin Co Inc
Dec 25, 2021
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Jason and his team performed well in the failed fusion drive diagnosis and installation of a new SSD in one of our iMacs. NEPA Geeks kept us up to date with progress on this issue and performed all work professionally at a very reasonable price point. It may now be performing at a level which is better than new.
Tom Farver
Dec 22, 2021
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Needed son's gaming computer fixed when out of nowhere it would not boot up. NEPA Geeks were recommend by a co-worker and I will now never go anywhere else. They diagnosed the problem within hours, kept in contact via text message system and in person. Had replacement part in stock and entire system fix and returned in less than 36 hours. Service and price beat area "big box store". Highly recommend.
Phyllis Drum
Oct 07, 2021
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Repaired my laptop and saved me the cost of buying a new one! Very reasonable prices, completed the repair quickly and responded to my emails quickly. I was impressed with how fast it was repaired. Easy to find the office and had free parking! I highly recommend NEPA Geeks as you won't go wrong using them.
Sal Piccillo
Sep 26, 2021
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I was very satisfied with my experience with Jason @ NEPA Geeks. It is so gratifying to find an experienced professional, especially in these times, who has the time and willingness to help with a problem you have that they are knowledgeable about. I found Jason to be a professional who did not try to exaggerate the extent of the problem and what needed to be done to fix it at fair cost.
Robert Koerber
Sep 21, 2021
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I had an issue with my 11 year old Mac Pro which rendered it inoperable and requiring service. I contacted NEPA Geeks and made an appointment to have my computer looked at. The NEPA Geeks quickly diagnosed my problem, ordered the necessary part and had it repaired as soon as they received the part. The best part is the price was very reasonable. I can't say enough good thinks about NEPA Geeks and I highly recommend them!
Kristin Cole
Apr 09, 2021
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After getting the run around from another "popular" local computer repair shop, I contacted Jason out of frustration. I brought my laptop to him that day and he had it back up and running better than ever in 2 days! The excellent customer service, turnaround time and the price were all exceptional! Jason beat the other guys price by more than half while still managing to use the highest quality materials! Highly, highly recommend NEPA GEEKS!
Holly Ann
Oct 16, 2019
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NEPA geeks was prompt and professional when I had work done to my sons gaming computer. After bringing the computer home I had a small issue (my fault) because I had a plug placed in the wrong port. Their phones were down and they went above and beyond to communicate with me via text message to solve the problem! All of my future computer work will be done by NEPA geeks!
Lori Tisinai
Dec 12, 2018
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Jason and his team are the best. Always knowledgeable and can always resolve issues. Always a great go to for technology issues
Mel Smith
Dec 08, 2017
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Jason and his team have always been available for me and get the job done on time and they have a lot of patience. They are very knowledgeable and proficient in all of the work that they do. Great job guys, keep it up.
Jennifer Mitchell
Feb 04, 2017
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Nepa geeks are awesome. He was very quick and efficient with everything. Couldn't have done a better job considering that I was ransom hacked and the laptop was finished and ready for pick up a day later. I couldn't be happier.
Jerry Mikielski
Mar 11, 2014
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Fast replacement and excellent accommodating. Even spent the time to educate me on some of what they did and why.
Keith Perks
NEPA Geeks was knowledgeable, friendly, and fast. Very fast. I was referred and glad I gave them a try. I hope I don't have any more issues! But if I do, I know right where to go. I had quotes from other companies for an issue with my website being compromised and they took care of it right away. It pays (and saves) to stay local. They took care of my site (and my worry) with no hassles.
Helen Antonik
This is a great company with lots of knowledge and made me very comfortable as I am not very well versed in the tech world. The work was fast and very efficient! Very good pricing, I would 100% recommend this company to anyone needing something fixed.
Paul Blackledge
I have hired NEPA Geeks on several occasions now and the service has always exceeded my expectations. A recent drive failure prompted me to bring my desktop tower in for repair. The staff was courteous and professional and they were able to salvage my data and install a new harf drive for an affordable price within a very reasonable time frame. What's more is that their system keeps you advised through e-mails and text messages of every step of progress along the way. You would be hard-pressed to find a better computer service in the area!
Michael Malast
Working with Jason and NEPA Geeks has been nothing short of god sent to me. They always have time to help me with my issues and even point out things that can become one in the future. I recommend them to anyone looking for trustworthy consulting, IT work or consulting. Thank you for everything Jay.
Eric Pletcher
Great customer service and when unable to speak with someone, left message and was contacted within 1 hour, was able to complete issues with Mac (not many willing to work on Macs in area), dropped off Wednesday afternoon and picked up Friday afternoon, excellent work and reasonably priced (best in area). Met and exceeded my expectations. will return for any computer issues I have.
Francesca Klinger
Very pleased with the work of NEPA geeks! Grateful for their time figuring out and fixing my computer problems. They are easy to work with and update on each step of the process from beginning to end! Thank you!
Mila Alday
Customer service far exceeds our expectation. Turn around time is the best so far. The price you pay for the service is incomparable to the rest in town. NEPA Geeks is our #1 choice. We have tried other companies, NEPA Geeks is beyond comparison.
Trustworthiness is the key to success for any business. Don't make a mistake going to Kingston, PA. Go to people who do what they say that's NEPA Geeks in Wilkes Barre.
Trustworthiness is the key to success for any business. Don't make a mistake going to Kingston, PA. Go to people who do what they say that's NEPA Geeks in Wilkes Barre.
Wayne J.
Offers terrific and honest service with trustworthy pricing unlike big-box and other local PC shops charge for. Speed is efficient and communication was stellar. All my PC and technology needs will go to NEPA Geeks for service.
Kathy Piela Lewis
My son cracked the screen on his LG G2. Called all over the place and NEPA Geeks was the only repair shop that would fix it. They ordered the part and I got a call in only a few days that the part had arrived. Stopped down today (Saturday) to have it fixed. Got some good recommendations for restaurants to have lunch while we waited. In less than an hour we got a call that it was ready! We are very impressed with their prompt, professional service. And it's really not that far of a drive from the Scranton area. Our son is thrilled to have his phone back. Thanks NEPA Geeks!
Gene Aichele
NEPA Geeks has been solving my problems since 2014. Jason has often been able to solve my problem while I waited. It's a real comfort to know I can depend on the Geeks whenever something acts up. I have always felt that the price I have been charged was fair for the work done.
John Sanko
Jason not only gives great competent, fast and reliable service but he goes beyond call of duty. I was hacked during the evening and my computer was frozen. Immediately I contacted NEPA Geeks and even though Jason was out with family, he took time to reassure me, he will fix computer at my convenience. After scheduling appointment for in home service, computer is now running smoothly. He is the BEST!!