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The Web Zone The Web Zone
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Business Details
9 Years
experience
Your Trusted Computer Repair Experts in Eugene
The Web Zone is a family-owned and operated small business serving Eugene, Oregon, and surrounding areas. With over 25 years of combined IT and business experience, we specialize in computer repair, network security, data recovery, and device maintenance for Mac, PC, and Linux systems. Our commitment to client satisfaction drives us to deliver high-quality services with a 90-day labor warranty on all repairs. We offer flat-rate labor pricing, student discounts, and transparent billing with no hidden fees. Our expertise extends to laptop and desktop repairs, virus removal, network installation, and custom computer builds.

We prioritize customer care, attention to detail, and ongoing relationships with our community. As an authorized AVG vendor, we provide industry-leading antivirus protection at competitive prices. Our team handles everything from screen replacements to complex hardware diagnostics, ensuring reliable solutions for residential and business clients. We maintain a clean, customer-friendly environment and offer on-site IT support, remote desktop services, and software training. Our reputation for excellence has been built through word-of-mouth referrals and consistent delivery of dependable technology solutions.
Services
Computer Repair Laptop Repair Virus Removal Network Installation Data Recovery Cell Phone Repair Custom Computers IT Support Screen Replacement Hardware Upgrades
Served areas
  • Eugene, Springfield, Roseburg, Corvallis, Bend, Newport, Florence, Veneta, Junction City, Harrisburg, Cottage Grove
Details
  • Year established: 2017
Highlights and features
  • We offer 25+ years of combined IT experience with family-owned service
  • Our 90-day labor warranty covers all repair services
  • We provide flat-rate labor pricing with student and faculty discounts
  • We maintain transparent billing with no hidden fees
  • We have local expertise serving Eugene and Lane County communities
Associations and certifications
  • Autorized AVG reseller
  • Samsung parts dealer
  • Manta member
What people say
Speed and service Excellent workmanship Timely manner Responsive to requests No bill
Website
Services
Computer Repair
We diagnose and repair all computer hardware and software issues for desktops and laptops. Our technicians handle component replacements, operating system troubleshooting, and performance optimization. With a 90-day labor warranty, we ensure lasting solutions for both residential and business clients needing reliable computing solutions.
Virus Removal
Our security experts eliminate viruses, spyware, and other malicious software from infected systems. We implement protective measures using AVG antivirus solutions and optimize system performance. This service includes complete system scans, threat removal, and security reinforcement to prevent future infections for both personal and business computers.
Network Installation
We design and implement wired and wireless network solutions for homes and businesses. Services include router configuration, network security setup, and infrastructure expansion. Our technicians handle Cat 5/Cat 6 cabling, wireless access points, and network optimization to ensure reliable connectivity across multiple devices.
Data Recovery
We specialize in retrieving lost or damaged data from failed storage devices. Our lab handles hard drive recovery, SSD restoration, and memory card data extraction. Using advanced tools, we recover documents, photos, and critical business files from physically damaged or corrupted storage media with high success rates.
Cell Phone Repair
We repair smartphones and tablets including screen replacements, battery changes, and component repairs. Our technicians handle water damage recovery, charging port replacements, and software troubleshooting. We use quality replacement parts and offer manufacturer warranties on select repairs to ensure device functionality and longevity.
Questions
What types of devices do you repair?
We repair computers, laptops, tablets, smartphones, and networking equipment from all major brands including Apple, Dell, HP, and Samsung.
Do you offer a warranty on repairs?
Yes, all our repairs come with a 90-day labor warranty and manufacturer warranties on replacement parts.
How much does computer repair cost?
We offer flat-rate labor pricing with student discounts. Specific costs depend on required parts, which we'll quote before starting repairs.
Can you help with network setup?
Yes, we provide complete network installation and optimization services including WiFi setup, wired connections, and network security configuration.
Do you offer emergency repair services?
While we don't provide 24/7 emergency services, we prioritize urgent cases during regular business hours and offer same-day diagnostics.
What payment methods do you accept?
We accept cash, credit cards, and checks. Payment is due upon completion of repairs with no hidden fees or additional charges.
Reviews (14)
Susan Redpath
Apr 25, 2022 Report
This entity comes up when I do a search for IDO LLC, which has a contract with American Home Shield. If you are assigned to IDO LLC for any appliance repair, tell American Home Shield "immediately" that you don't want them in your home. You will get an initial visit (and given a very cursory, not comprehensive review of the problem) and then wait while they reportedly order parts. You will wait a very long time.

You may not get resolution. When you call to inquire/complain, you will be told that you'll get a call. You won't get a call for a very long time. You may have to call AHS several times. We still don't have resolution. It is clear to me that IDO LLC is milking a contract with AHS. Their primary business is web services. They should stay in that lane.
Anita Lavassaur
Aug 16, 2021 Report
Critical:Professionalism, Responsiveness Owner Kevin has sold many items for me on Ebay - He has yet to pay me for almost $1,000 of items sold over the last 2 1/2 years. Total thief!
Julie Rockow
Jun 10, 2021 Report
I found webzone on the internet in September. I needed my screen fixed on my laptop. The first couple months Kevin kept me informed of what was going on. I was set up with a monitor while they were supposedly looking for my screen. It is now June and I only have half my laptop. I tried disputing the charge on my debit card. When the investigation was all said and done it was found a fair trade was made. The monitor was only supposed to be temporary. I do not recommend this company. They stole my laptop screen and my money.
Ricky Tan
Feb 03, 2021 Report
The fan of my alienware laptop was damaged after a normal maintenance. They even didn't install the cover on the right position. I called Dell customer service and required a on site service, the technician replaced whole of the heat sink to fix the abnormal noise made by the fan. I will never let them touch my computer again.
Geoffrey Smith
May 30, 2019 Report
I dropped my tablet a couple months ago and cracked the screen pretty bad. Thankfully The Web Zone was there to help me. For a reasonable price I was able to get my screen replaced quickly and they could not have been more helpful or friendly. Their senior citizen and veteran discounts also helped me save money. Don't bother going anywhere else, these are the professionals you need when your tech breaks down!
Erin Niles
Sep 25, 2018 Report
Reason for visit- laptop would not turn on Solution- a new adapter and charging cord Added fixes- cleared off a lot of malware, installed ad blocker, and virus protection They were unable to provide me with a charger that would work. I am now looking up the proper parts on my own. Very disappointed that they were unable to provide reliable replacement parts through their vendors and ensure that the parts would work for my laptop.

As a student I am very frustrated that I had to go without my laptop for so long- I first gave them my laptop on February 15th and it is now April 3rd. Thanks for the malware, ad block, and friendly service, but not much beyond that.
Hart F.
Apr 24, 2018 Report
DO NOT TRUST THESE SCAM ARTISTS! Worst customer service ever, inept technicians who talk a good game, and shifty prices from one person to the next. Save your money and go to the guys at Cellular Mekanix.
Marta Oneida
Nov 20, 2017 Report
These guys are saints. The first time I used them a couple of years ago, I was so pleased at how fast they did things! They warned me that they had to order parts, but once they were in, it would be same day service. And it was! Then, this year, I had the most complicated phone issue EVER. Long story short, they tried everything and cut my costs as much as they could - and in the end, found me a replacement phone for a great discount.

All the while, they have been friendly and courteous with me, even though I was "that customer" that had to keep coming back with an issue!; Plus, they have been so cooperative in helping me file a claim with square trade. These folks do great work, are fast, reliable, and super cooperative. They won't rip you off. I'll always go back to them. Thanks Kevin & Zack!
Josh A.
Nov 14, 2017 Report
This place has a couple reviews (and A LOT of filtered negative reviews) but the overall experience is not great. The Web Zone has vague, confusing charging policies. The final price they charged was much more than the initial quote and the actual service took so much longer than expected. Also, the service takes a really long time. The employees do not seem to get along with each other, which could be why customer service suffers. It's best to go somewhere else in Eugene-Springfield for similar service.
Dan N.
Aug 07, 2015 Report
I have a Samsung Note 3, it is the best phone I've owned so far. I like it a lot. So, when I carelessly tossed it onto the bed and it landed on my M&P, smashing the LCD and digitizer I wasn't happy. I called around looking for a price quote and the last place I happened to call was Web Zone. The owner was extremely polite, and knowledagble, but here's a big selling point. Every one, all of the local area repair shops, were a week out on a screen.

He had mine in two days, over the weekend! You have excellent and knowledgable service and prompt, fast delivary. Exactly what you were looking for. They're also fond of Veterans. Give Web Zone a try and let me know what you're opinion is.
Gabriel K.
Jul 27, 2015 Report
I dropped my Nexus7 off for repairs. The staff was quite helpful and professional. Even though it turned out that my tablet couldn't be repaired the traditional way (tried "fixing" it myself first), the staff was full of suggestions for interesting 21st century solutions to my problem. I had to move, and left my device behind accidentally, and they sent it back to me! Great business. 10/10 would recommend!
Shula Jaron
Dec 07, 2013 Report
Had my iPhone 4S screen repaired after it was dropped and cracked. These guys were fast, efficient, and a great value. The owner is super friendly and took the time to explain exactly what they were going to do, what to expect and how long it would take. He got the job done within that time frame and now my phone looks like new and works perfectly. I would highly recommend using these guys for repairs of apple products as their work is good and their price is unbeatable.
Physical Therapy S.
Dec 13, 2012 Report
Horrible customer service. Commits to making changes, but then follow through to completion does not happen. Too many excuses to get job completed in timely manner, and when something gets done, it's not correct. Constant billing errors. Blames customer for their errors.
Simone S.
Mar 09, 2012 Report
When I cracked the screen on my iPhone, I went to The Web Zone because they advertise this as a same day repair. It ended up taking an entire week because when it was first returned to me, I couldn't hear through the speaker. When I came back to their office, they initially refused to take responsibility. Since when is quality control the responsibility of the customer? Over the course of 7 days I had to make 5 trips to their office.

This was due to the errors made during repair but also because of their poor communication skills. One of the 5 trips was made simply to drop off my wall charger because they failed to mention this would be needed. How does a company that repairs iPhones not keep an iPhone charger in the office? Overall, The Web Zone is lacking in professionalism, skill, and courtesy. The last straw was when I asked for a refund and they told me they couldn't give me one because my phone had been fixed the same day.