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User-Friendly Computing User-Friendly Computing
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Business Details
33 Years
experience
Emergency
services
Your Trusted IT Partner in Santa Cruz, CA
Since 1993, our company has been dedicated to delivering expert computer and network services for PCs, Macs, and laptops across Santa Cruz and Monterey County. With our retail shop located at 505 River Street in Santa Cruz, we offer weekday hours from 8 AM to 4 PM and Saturday hours from 10 AM to 4 PM. Our team handles a wide range of technology needs, from hardware and software repairs to managed IT services, cloud solutions, and website design. We pride ourselves on completing most shop repairs within 24 hours, backed by a commitment to high-quality personal service that has earned us loyal customer relationships over three decades. Our expertise spans all major operating systems, network environments, and computer hardware, enabling us to guide clients toward efficient resource utilization while avoiding technical pitfalls. We maintain proper licensing and insurance coverage, including a current B.E.A.R. license (#82820) and business licenses for all incorporated cities in Santa Cruz and Monterey Counties.

Our comprehensive service offerings include 24/7/365 proactive monitoring, data backup solutions, and security compliance measures. This long-standing commitment to excellence has positioned us as Santa Cruz County's top-rated computer service and IT solutions provider. Through decades of hands-on experience, we continue to help businesses and individuals optimize their technology investments while maintaining the highest standards of customer care.
Services
Computer Repair Managed IT Services Cloud Solutions Website Design Backup & Recovery Security Compliance Virus Removal Networking Services System Upgrades Business Service Contracts
Served areas
  • Santa Cruz and Monterey County
Details
  • Year established: 1993
Highlights and features
  • Our 30+ years of local IT experience ensures deep technical expertise
  • We provide 24/7 emergency technical support for urgent issues
  • Most shop repairs completed within 24 hours guaranteeing minimal downtime
  • Maintaining proper insurance and licensing demonstrates professional accountability
  • Proven track record serving Santa Cruz and Monterey County businesses since 1993
Associations and certifications
  • Santa Cruz Chamber of Commerce
  • Think Local First Santa Cruz County
  • Bureau of Electronic and Appliance Repair
  • Better Business Bureau
What people say
Excellent service Fast response Affordable prices Technical expertise Friendly staff
Website
Questions
What areas do you serve?
We provide services throughout Santa Cruz and Monterey Counties, including Watsonville, Scotts Valley, Aptos, Capitola, Felton, Salinas, Los Gatos, Carmel, and surrounding communities.
What are your regular business hours?
Our repair shop is open weekdays from 8:00 AM to 4:00 PM and Saturdays from 10:00 AM to 4:00 PM. Emergency support is available 24/7.
Can you handle both business and personal computer needs?
Yes, we serve both businesses and individual clients with a wide range of services including computer repair, network management, and cloud solutions for both personal and professional requirements.
What types of computer problems do you fix?
We handle all hardware and software issues including virus removal, system upgrades, network connectivity problems, data recovery, and both Windows and Mac-specific troubleshooting across desktop and laptop platforms.
Do you offer website design services?
Yes, we create custom websites optimized for search engines and mobile devices. Our portfolio includes business sites, e-commerce platforms, and content-managed systems tailored to specific client needs.
How quickly can you complete repairs?
Most shop repairs are completed within 24 hours. We offer same-day diagnostics and prioritize emergency repairs through our 24/7 support service for urgent technology issues.
Reviews (10)
Jessica Laces
May 17, 2022 Report
Fantastic service, very helpful, down to earth, affordable and they even have parts you may need for sale!
Jan Dekema
Apr 21, 2022 Report
We have been using User Friendly for a number years and can recommend them without reservation. They are knowledgeable, fast and reasonably priced. Their ability to explain what the problem is and how it can be fixed is always very understandable.
Rick Gazipura
Nov 11, 2020 Report
My laptop started smoking and shut down. Never a good sign. I called Travis at User Friendly computing and within a day he was able to extract the hard drive and save the data files! He was responsive and professional and the price was reasonable.
Glenn Glazer
Mar 14, 2020 Report
The fix turned out to be quite the adventure, but they stuck with it and only charged me for parts and the originally quoted one hour of labor.
Woolwaulker Sanders
Nov 21, 2019 Report
Every time: Intelligent and courteous staff. Logical solutions to my needs. Prompt and cost-effective. :-
Dwight Bass
Apr 24, 2018 Report
I'm so glad they're still around. I've literally used these guys longer than the 7+ years they've been around. I remember watching The Hurt Locker at his house while he was fixing a RROD issues on my Xbox 360 before they even had a true store front. I had an issue with my PS3 on my most recent trip and they used a part from a PS3 of theirs on premises (used for parts) to get mine running properly for mere pennies on what it should've cost! An amazing bit of much customer service that so many companies forget about. Will continue to use for another 7+ years. loll
Bradley Berlin
Mar 23, 2017 Report
I have an old HP printer and Mathrew took the printer and fix the problems we had. no more noise they did a great job. I want to 3PC shops before I can go to these guys and they took care of me I went to three PC shops and these guys we're the only ones in Santa Cruz that can fix printers
Julia Bell Bell & Flourish Design
Jan 10, 2017 Report
It has been a while since I stopped by for computer help, but today I nervously brought my dead laptop in and they were able to get it checked out and running in 10 minutes. and did not even charge me! It turned out to have had a little water damage and also was suffering from my constant over-use. They gave me clear and helpful information on how to keep it more responsive and trouble-shoot for myself in the future. Would highly recommend these guys. Thanks!
Ken Morse
Nov 03, 2016 Report
Toshiba laptop that is only a few years old started having video problems when opening the lid. USC (User Friendly Computer) diagnosed for free, unfortunately the repair cost more than a new laptop. When I was searching for some files on the old laptop it asked me for my password that no longer worked. USC got into it and informed me of an issue in the operating system that randomly does this, not me, again no charge.

I brought them a new laptop to transfer the old, very old software into the new system. We are back in business in only one day and at a price that was shockingly affordable. The USC team is experienced and they live up to their name, FRIENDLY.
Ron Septimus
Dec 30, 2010 Report
As the owners of Santa Cruz Digital Solutions we would like to state publicly that we have never had a person named Luke employed here. The owner of User Friendly Computers is for reasons unknown to us is attempting to slander us on the internet. There is plenty of business for us here in Santa Cruz and we know nothing about User Friendly and the negative comments they receive. We have nothing to do with such tactics that we are accused of here. We ask that User Friendly act professionally and desist from further pointless accusations.