Business Details
16 Years
experience
Emergency
services
Your Trusted IT Partner in Springfield, MO
Resolve IT Computers has been delivering tailored IT solutions to businesses in Springfield, MO since 2010. Founded by Ben Petersen, our company combines deep technical expertise with a commitment to personalized service, ensuring technology becomes an asset rather than a barrier. Our team of certified professionals specializes in network management, server maintenance, cybersecurity, and cloud services, with a proven track record of preventing disruptions through proactive monitoring and rapid response. We serve diverse industries including healthcare, accounting, and manufacturing, prioritizing transparency and clear communication to build lasting client relationships. With 24/7 network monitoring capabilities and enterprise-grade security protocols, we safeguard critical data while minimizing downtime. Our mission remains focused on transforming complex IT challenges into streamlined solutions that empower business growth. Backed by long-term client partnerships and industry-specific knowledge, Resolve IT Computers continues to set the standard for reliable technology management in the region.
Services
Network Management
Server Management
IT Help Desk
Information Security
Cloud Services
Email Management
Backup Solutions
IT Consulting
Details
- Year established: 2010
Highlights and features
- We offer 24/7 network monitoring with rapid response capabilities
- Our team holds certifications in advanced cybersecurity protocols
- Proven track record serving healthcare and accounting industries since 2010
- We implement proactive server maintenance to prevent system failures
- Personalized IT consulting aligned with business growth objectives
What people say
Timely and polite
Responsive and professional
Prevents problems proactively
Understands complex systems
Excellent communication skills
Services
Network Management
Our network management services ensure maximum uptime through 24/7 monitoring of firewalls, wireless access points, and switches. We implement enterprise-grade security protocols while providing rapid resolution for connectivity issues. With proactive maintenance and optimization, businesses maintain seamless operations while our experts handle infrastructure complexities.
Information Security
Comprehensive security solutions protect against data breaches through risk management, compliance frameworks, and employee training programs. We implement 24/7 threat monitoring and access controls while ensuring HIPAA and PCI-DSS compliance. Our proactive approach combines advanced technology with strategic consulting to safeguard sensitive business information.
Cloud Services
Secure cloud implementation services provide scalable storage solutions with business continuity features. We offer expert consultation for cloud migration, backup solutions, and system integration tailored to specific business needs. Our managed cloud services ensure data protection while optimizing performance and accessibility across multiple platforms.
Server Management
Proactive server monitoring prevents downtime through real-time performance tracking and automated alerts. Our specialists handle hardware/software maintenance, security updates, and emergency response for both physical and virtual servers. With remote management capabilities, we ensure consistent server performance aligned with business operations.
IT Consulting
Strategic IT consulting aligns technology investments with business objectives through infrastructure assessments and growth planning. We provide expert guidance on system optimization, cybersecurity frameworks, and technology implementation. Regular consultations ensure evolving business needs receive tailored technical solutions that maximize ROI.
People
Ben Petersen
Owner
Founder with 14 years of IT experience, specializing in cybersecurity and business technology solutions. Holds multiple technical certifications and speaks four languages including Arabic and Italian. Graduated from Missouri State University with degrees in Middle Eastern Studies.
Neil Slatinsky
Project Manager
20+ years of IT experience including corporate systems administration and small business IT management. Specializes in innovative problem-solving and network architecture optimization. Joined Resolve IT Computers in 2018 after running his own IT consultancy.
Brayden Shell
Service Manager
Masters in Information Technology from Missouri State University with five years of experience in logistics and IT services. Focuses on client relationship management and technical implementation strategies. Brings expertise in business process optimization through technology.
Clayton Gray
Product Specialist
MBA holder with extensive project management experience across seven states. Three-time nominee for Technology Executive of the Year. Specializes in technical sales and solution implementation while maintaining strong client communication.
Daniel Broach
Systems Administrator
Resourceful troubleshooter with expertise in system diagnostics and research-based problem solving. Focuses on client education and innovative solutions implementation. Joined Resolve IT Computers in 2018 with a background in enterprise IT support.
Questions
What IT services do you offer for small businesses?
We provide network management, server maintenance, cybersecurity, cloud solutions, and IT consulting tailored to small business needs in Springfield, MO.
How quickly do you respond to IT emergencies?
Our team responds to critical issues within 15 minutes during business hours with remote support options available for immediate troubleshooting.
Do you specialize in specific industries?
We have particular expertise in healthcare, accounting, manufacturing, and property management sectors with customized IT solutions for each industry's requirements.
Can you help with data security compliance?
Yes, we implement HIPAA and PCI-DSS compliant security frameworks including employee training programs and 24/7 threat monitoring systems.
What sets you apart from other IT providers?
Our proactive approach combines personalized service with enterprise-grade technology solutions, focusing on preventing issues before they impact business operations.
Do you offer cloud migration services?
Yes, we provide secure cloud migration with minimal downtime, including system integration and ongoing management for both G Suite and Office 365 platforms.
Reviews (2)
Kathe K.
Nov 16, 2015
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They reviewed the problems we had with our computers and solved the problem in a timely fashion. Always professional and fair.
Andrea Graddy
Feb 17, 2015
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Resolve IT came to our business on the same day we called with numerous issues. Their staff stayed until everything had been looked at and installed new equipment that improved our internet speed.