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Keane Mac Repair Keane Mac Repair
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Business Details
29 Years
experience
Award-Winning Mac Repair & Data Recovery Services
Keane Mac Repair is an award-winning Apple repair and data recovery service provider founded in 1997, serving the San Francisco Bay Area. Our team consists of Apple-certified technicians with over 25 years of combined hands-on experience in Macintosh repair and upgrade solutions. We specialize in a full range of Mac repair services, including accidental damage, out-of-warranty, and AppleCare-covered repairs, as well as high-success-rate data recovery from all storage devices. Recognized by Apple as a Premium Service Provider five times, we are also locally acclaimed by SF Weekly and SF Gate for excellence in computer services. Our commitment to quality is evident in our 95% data recovery success rate and use of state-of-the-art tools for hardware and software diagnostics.

We prioritize cost-effective solutions by repairing only affected components rather than charging flat rates for accidental damage. Our service guarantees include no charges for unsuccessful data recovery attempts and satisfaction guarantees across all services. We offer rush service options for expedited repairs and maintain transparent pricing for all repair tiers. Our expertise extends to memory upgrades, hard drive replacements, SSD upgrades, and Optibay drive installations, with lifetime warranties on memory components. As a locally owned business, we combine technical excellence with personalized service to provide reliable, friendly, and efficient solutions for all Mac-related needs.
Services
Mac Repair Data Recovery Memory Upgrades SSD Upgrades Optibay Upgrades
Served areas
  • San Francisco Bay Area
Details
  • Year established: 1997
Highlights and features
  • Apple-certified technicians with 25+ years of combined Mac repair experience
  • 95% data recovery success rate using advanced hardware and software tools
  • Repair-only pricing for accidental damage saves customers money
  • No-charge policy for unsuccessful data recovery attempts
  • Locally acclaimed by SF Weekly and SF Gate for computer services
Associations and certifications
  • Apple Premium Service Provider
  • Apple Authorized Service Provider
What people say
Fantastic job Quick turnaround Knowledgeable staff Great value Excellent communication
Website
Services
Data Recovery
Keane Mac Repair specializes in high-success-rate data recovery for Mac, Windows, and Linux storage devices. Our Apple-certified technicians use advanced hardware and software tools to recover files from failed drives. Services include Tier I ($199) for logical failures, Tier II ($399) for moderate mechanical issues, and Tier III ($599) for severe physical damage, with no charge for unsuccessful attempts. Our 95% success rate and prompt turnaround make us the Bay Area's preferred provider.
Mac Repair
We offer comprehensive Mac repair services for accidental damage, out-of-warranty issues, and hardware failures. Our Apple-certified technicians diagnose and fix liquid spills, cracked displays, failed logic boards, and more. Unique pricing focuses on repairing only affected components, saving money compared to flat-rate services. Repairs typically complete in 2-3 business days with optional rush service for urgent cases.
Memory Upgrades
Keane Mac Repair provides memory upgrades for all Mac models starting at $19. Our Apple-certified technicians install and test new RAM in about 15 minutes while you wait. Lifetime warranties cover all memory components, and we stock common configurations for immediate installation. Special orders available for vintage Mac models and custom configurations.
SSD Upgrades
Our SSD upgrade service replaces Mac hard drives with faster solid-state drives. Available in 250GB, 500GB, and 1TB sizes, all SSDs come with 3+ year warranties. Technicians handle data migration from old drives and optimize performance during installation. Special orders accommodate Retina MacBook Pro and MacBook Air models.
Optibay Upgrades
Optibay upgrades add secondary storage by replacing optical drives. Technicians install hard drives or SSDs in Optibay kits while repurposing the original optical drive in an external enclosure. Kits include one-year warranties and support most Mac laptop and desktop models. Special orders available for less common configurations.
Questions
What is Keane's data recovery success rate?
Keane maintains a 95% data recovery success rate using advanced hardware and software tools for Mac, Windows, and Linux storage devices.
How much do Mac repair services cost?
Pricing varies by repair type: Tiered data recovery starts at $199, memory upgrades from $19, and hard drive replacements from $199.
What repair turnaround times can I expect?
Most repairs complete in 2-3 business days with rush service available for immediate processing through our 'Next in Queue' option.
Does Keane offer Apple-certified repair services?
Yes, Keane is an Apple Authorized Service Provider with five-time recognition as an Apple Premium Service Provider by Apple Inc.
What payment methods does Keane accept?
Keane accepts cash, credit cards, and contactless payments for all repair and upgrade services at our San Francisco location.
Can Keane help with Mac upgrades?
We provide memory upgrades, SSD installations, hard drive replacements, and Optibay upgrades for all Mac models with lifetime warranties on memory components.
Reviews (28)
Rachel Rodarte
Jun 26, 2022 Report
Daniel made the experience of purchasing my no longer working Mac (water damage) incredibly easy. He was quick and professional.
Peter C.
Feb 02, 2022 Report
Recommended by local Apple store for out-of-warranty repair of my older Powerbook laptop. Part promptly ordered, responsive repair, fair charges. First rate service!
Catherine Carr
Nov 22, 2021 Report
So helpful and saved my data from a failing hard drive (best buy had told me it couldn't be saved)! Kept me updated as the process went on and gave a very fair and reasonable price. Thank you!
Oron Israeli
Jun 04, 2021 Report
Came to Keane with a 2015 Mac Pro with a failed drive, rare malfunction with very little chance of data recovery. The service was excellent, despite the low odds, they persisted in the recovery process and exhausted all options and luckily one of them worked! A long shot turned into a miracle. I know it was part luck, but also a lot of skill and most importantly, determination. Communication was excellent, price was more than fair. Highly recommend this place!
Jess R.
Mar 06, 2021 Report
Replies promptly to initial inquiry. I was able to drop off machine quickly and get it picked up two day later. Very clear and rapid communication by email about state of machine. Described options and pros/cons. No pressure to spend on unnecessary services. Completely fixed the problem (screen shorting out and kernel panic from water spill) at reasonable price. Very professional. Highly recommended.
Steve McClanahan
Mar 05, 2021 Report
I've taken several of my laptops to Keane for various upgrades/repairs and they have all come back in in top shape. Very professional and honest shop. Highly recommended.
Natalie T.
Feb 24, 2021 Report
I had a very old laptop that didn't have a battery and for a while could only be powered by it's cord. Finally that stopped working too. I needed the data off the hard drive and a library CD out of the disc drive. I took it to Keane Mac Repair and got everything I needed out of the laptop and it was super quick. I highly recommend!
Leah Travers
Jan 24, 2021 Report
Daniel at Keene Mac Repair was very helpful, prompt and professional. We went to him for data recovery services on a MacBook Pro. His rates are competitive and he took time to explain the whole process and consult with us on our options. When the job turned out to be a little more straight-forward than expected he offered us a discount on the quoted rate. Thank you, Daniel, I'm happy to recommend your services to anyone needing data recovery or mac repair.
Mark S.
Jan 11, 2021 Report
I never write reviews unless something is very very good or very very bad. My 2013 imac needed an SSD drive to work decently. I found Keane mac repair on yelp. He was close to my home. I chose him. He did a great job and quickly.48 hour turn around. The mac works great. All data and programs migrated without a problems. Lets keep him in business!
Tom S.
Oct 21, 2020 Report
Daniel is great. I broke my screen and contemplated buying a new computer, but found Keane Mac Repair. I had a new screen within one day. They also did a little tune up and recommended a new battery (which I suspected needed replacing). Great job!
M. G.
Sep 12, 2020 Report
Had a 2011 MacBook that was running so slow, so took it to Keane. They diagnosed the problem, offered solutions with varying costs, and then fixed the problem. My MacBook is so much better! Definitely would highly recommend!
W. R.
Jul 17, 2019 Report
They refused at home service to a person with disabilities and on a tight budget, especially after telling them that I had already purchased a replacement hard drive, that I had already removed the glass panel, the torx screws, and unplugged the vertical sync ribbon cable to make their job easier and to try to save money. Well, apparently $140 for the replacement of the hdd (ONLY) was NOT enough for them, despite the fact that more than 50% of the job was already done by me. Thankfully SF is a big city so I have already found other 2 technicians that will replace my hdd for much less than $140. Do yourself a favor and don't do business with this company, and in general with any company that offers overpriced services with no flexibility.
Sharon S.
May 25, 2019 Report
What an easy process. Smooth scheduling and nice guy. I would have paid less at the Mac Store probably for the audit of the machine but I am actually not 100% sure since I think the store would charge $150 if you don't have a warranty/ Apple Care. The space is small but who cares. He has you in and out so fast you don't have to wait around for much! Great find~
DingyDang W.
Apr 29, 2019 Report
The best in Mac Repair, I have been going here for over 7 years and always top notch. Thank you Keane! Daniel is very helpful, quick, and quite the bass player too. I am almost looking forward to having problems with my Mac, that's how good this place is. Thanks again, if I could give more than 5 stars I would!
Judy G.
Feb 04, 2019 Report
I am customer here many years with various apple computers. Recently the owner Daniel moved his Apple preferred provider business from midtown office location to the Avenues (7th and Balboa). I brought him 2 Apples and he diagnosed a very very slow 2014 MB Pro laptop and gave me choice of what to do including something he says I can do (reinstall the operating system). The other one is 2006 MB pro from the UK here he found failing hard drive and I am writing this from the 2006 and it has new mechanical drive and all the data is here and clean. He is the Best!
Christina Wycoff
Oct 21, 2018 Report
Needed to upgrade my IPhone 6 to the 7; but TMobile won't take my trade in because of a small crack. Found these guys on Google and saw their reviews. Called; came in an hour later, phone fixed 30 minutes later. Thanks guys.
Gia D.
Oct 11, 2018 Report
You know when your Mac just stops working, up pops a flashing? folder on your screen and you have no idea what the heck is going on?! Well, except for the fact that you need it, like right now?! Yeah, so not fun. A friend of mine referred me to Daniel of Keane Mac Repair, so I reached out and he told me he'd be happy to take a look at it right away. Not only did he fix the problem but I had it back in my hands up and runnin' later that same night! Thank you so much Daniel! -- Keane Mac Repair to the rescue! I'd say I'll definitely be back but hopefully I won't have to be anytime soon! :
Sam B.
Oct 09, 2017 Report
Spilled a glass of ice water on my MacBook Pro. It died a horrible death. I panicked. Googled Mac repair in Sf and Keane came up. Daniel was patient and matter of fact. He was able to save my files from the hard drive. The Mac was toast, however. Daniel sold me a refurbished Mac Book Pro, same year and model as my dead one. He loaded the files on it. When I turned it on, the computer fired right up and opened to the page I was viewing when the accident happened. Freaky.

All of this took 24 hours, and I was back in business. Thank God for Keane Mac Repair! Recommended! PS Important: Daniel's refurbished Mac also came with a power cord and my data was backed up on an external hard drive. Daniel showed me how to back up my files every day. Good idea!
Olga Osborne
May 12, 2017 Report
Keane saved my Mac Book Pro after I had lost all my data following a diagnostic evaluation at Apple store. He restored my data and had it running again better than ever in less than 2 days! I am immensely grateful as i was in crisis mode as a result of loss of use of my computer. Some critical transactions were in process and tears were flowing! I never realized the emotional impact my computer had on me. Of course all the written material, joy, photos, home videos , etc were initially lost until Keane came to rescue!!!! Thank you, Keane!
Engeuio Cinraua
May 02, 2017 Report
Great shop -- thanks for fixing my MacBook Pro! Way better service than the Genius Bar, personalized, and chatting with the owner was insightful. Peace of mind knowing that Keane is a certified Apple service center, peace of mind from knowing that Keane takes good care of customers. I'll be happy to bring any of our other Macs for service if needed -- thanks!
Richard Jasso
Feb 23, 2017 Report
No nonsense,prompt,trust worthy,professional and without equivocation, worry free service. My older iMac is better than ever...
Jasmine Blocker
Feb 08, 2017 Report
I've been coming to the Keane for at least the last ten years. These are the folks that The Genius Bar tells you to go to when your ish is out of warranty. I recently cracked the screen of my MacBook air. Took it into Keane on a Friday and had it back on a Monday. Something wasn't right and they fixed it for free. If you can't afford a new Mac, go to these guys. Also for Data Recovery. Keane will hook you up.
Food Food Shutterbug Shutterbug
Feb 02, 2017 Report
Kinda keen for Keane Mac Repair. My MacBook Pro hard drive went kaput when I was in San Francisco. Although I had a repair plan through a retailer in SoCal, I was told I had to send in the MacBook for repair -- 3 weeks turnaround time minimum. I found this place via another review site other than Google reviews. Within a week, I had my Mac Book Pro hard drive replaced (around $205) and data recovered from my old drive in its entirety ($500).

Not keen about the price (expensive), but the Apple Store nearby would have been a 3 week+ wait and this was definitely a quicker option. Located on Market near the Cable Car turnstile at Market and Powell St. PS: A computer savvy friend later let me know what I paid was very pricey, hence the 3 stars.
Wynter M.
Oct 01, 2016 Report
Daniel is great. Simply, I was back home for a couple days - when I went to open my Macbook, the flashing folder with the question mark was doing it's thing. After a couple attempts to reboot in safe mode etc. I realized something more sinister is afoot. I googled the best Mac repair nearby and Keane's showed up. Long story short, he made a good assumption but charged a reasonable fee for a diagnostic.

I didn't even freak out because I could tell he knew what he was talking about. Next day, the computer was fixed in less than 24 hours, new cable, new E key (thanks!) and he cleaned it inside and out. I am SO happy. He even gave me a couple recommendations since this computer will be replaced shortly. Thank you, Daniel! You were fast, efficient and accommodated my tight deadline! I will definitely come back and recommend you to my friends up there. Cheers!
Nenette Y.
Aug 08, 2016 Report
Keane deserves more than 5 stars. I brought in my old Mac (I think it was from 2008?) that stopped working a few years ago due to me spilling liquid on it. I dutifully brought it to the Apple Store and although they were quite friendly in the end they couldn't repair it and recommended I visit Keane. Well, shortly thereafter I had my 2nd baby and had no time until nearly 2 years later. Last week I realized I really needed my data urgently so I was a walk in to Keane and explained what happened to the laptop.

He didn't seem at all concerned he couldn't recover the data. He was fast and efficient, He also listed the possible scenarios including the differences in prices and informed me he would request approval via email if he needed to go the more costly route. 5 hours later I got an email that the data was recovered at the less expensive price point! To all the other negative reviews, looks like he's taken the feedback to heart and has made some changes because my experience was only positive. Highly recommended.
Larry O.
May 04, 2016 Report
The only thing stopping 12 ounces of spilled apple juice from cascading to the floor was, unfortunately, my relatively new Macbook. Needless to say, given the cost of resulting repair, it was toast. But data! Data! Data! Data! Space cadet me hadn't back up jack! Apple wouldn't touch it, but Daniel not only would, he did, and got everything back--with email check ins along the way, mitigating my worst fears along the way. I'm not a technical person, and obviously the emotional value of my data was my greatest concern--and this was retrieved smoothly, without impersonal backroom tech-talk, vulnerability of who had my stuff, and a kind, cool human helping me out. I can't recommend Keane enough.
Tyler Shewbert
Nov 01, 2015 Report
I went in to get an estimate on a water damaged MacBook pro. He took a look at and made some solid, honest recommendations designed to save me money. I appreciate any business that takes into account the customer's best interest and any future problems I will contact them before Apple
Connie D.
Nov 12, 2013 Report
These guys are amazing! So originally my laptop would do this annoying thing where it would freeze and a gray screen with a flashing question mark file would come up. Then when I took it to the apple store the guys at the Genius Bar told me I had liquid damage in my 2012 MacBook Pro and Apple Care does not cover that. So their solution would be to ship it somewhere else and replace three parts for $800. That's ridiculous.

I might as well go buy an 11 inch MacBook Air for $999. Then they recommended me to Keane where they were super friendly and detailed when describing the process they were going to take to see what's wrong with my laptop. It turns out the liquid in my laptop wasn't effecting my laptop at all and I just had a wire loose in my hard drive! They also recommended I replace my track pad. So for a new wire and track pad only cost me $168! $168 compared to $800 at the Apple Store is a steal.

Now my laptop works brand new! Thank you so much guys! I recommend this place to anyone that has an issue with their Apple product. Side Note: Their office has a beautiful view of downtown San Francisco!