Business Details
26 Years
experience
Emergency
services
Trusted IT Support & Cybersecurity Solutions in Johnson City, TN
Unbound Digital has been a trusted provider of comprehensive IT solutions for over two decades, serving businesses across the Tri-Cities region and beyond. Founded in 2000 by Jason Miller, our family-owned company specializes in managed IT services, network infrastructure, VoIP phone systems, and cybersecurity solutions tailored to businesses of all sizes. We prioritize honesty, integrity, and personalized service, treating every client's technology needs as if they were our own. Our team of certified technicians delivers proactive support, rapid response times, and customized solutions designed to minimize downtime and maximize operational efficiency. With expertise in cloud migration, wireless networking, and business communication platforms, we empower organizations to leverage technology as a strategic asset. Our commitment to excellence is reflected in our long-standing client relationships and industry-recognized service level agreements. We invest in continuous training to stay ahead of evolving cyber threats and technological advancements, ensuring our clients receive cutting-edge protection and performance. From small businesses to multi-location enterprises, our approach combines technical expertise with a deep understanding of diverse industry requirements. Customer satisfaction remains our top priority, as evidenced by our 24/7 emergency support for service agreement holders and our track record of resolving issues promptly with clear communication. Through word-of-mouth referrals and repeat business, we've grown into a premier IT solutions provider known for reliability, transparency, and exceptional service delivery.
Services
Managed IT Services
Cloud Migration
VoIP Phone Systems
Cybersecurity Audits
Network Support
Wireless Solutions
Business Email Setup
Web Development
Server Management
IT Consulting
Served areas
- Tri-Cities and Sourrounding areas.
Details
- Year established: 2000
Highlights and features
- Proven track record serving Tri-Cities businesses since 2000
- Security-first approach to IT infrastructure and data protection
- 24/7 emergency support for service agreement customers
- Personalized solutions with on-site and remote technical expertise
- Certified technicians with deep local market knowledge
Associations and certifications
- All Techs Are CompTIA A+ Certified
What people say
Fast service
Excellent communication
Proactive maintenance
Knowledgeable staff
Reliable solutions
Services
Managed IT Services
Our comprehensive managed IT services provide proactive monitoring, maintenance, and support for business networks and systems. With guaranteed service level agreements, we ensure rapid response times and minimal downtime through 24/7 network oversight and performance optimization. Our team delivers hardware upgrades, software updates, and security patches while maintaining detailed documentation for business continuity.
VoIP Phone Systems
Cloud-based VoIP solutions deliver enterprise-grade communication features with cost savings over traditional phone systems. Our implementation includes call routing, auto-attendant menus, voicemail-to-email transcription, and integration with CRM platforms. We provide ongoing support for system programming changes and scalability as businesses grow across multiple locations.
Cybersecurity Solutions
Security-first approach includes vulnerability assessments, firewall configuration, and endpoint protection against ransomware and phishing threats. We implement multi-factor authentication, data encryption, and regular security audits while providing staff training programs to reinforce cyber hygiene practices across organizations of all sizes.
Cloud Migration Services
Seamless migration to cloud infrastructure for servers, desktop environments, and file sharing platforms. Our engineers configure hybrid cloud solutions with local backups while ensuring data integrity during transition. We optimize cloud performance for business applications and maintain integration between on-premises systems and cloud-hosted resources.
Wireless Networking
Custom wireless network design for small offices to large enterprises with roaming capabilities and enterprise-grade security. We deploy high-density access points for hotels, campgrounds, and multi-story buildings while optimizing signal strength and implementing guest network segmentation with bandwidth management controls.
People
Jason Miller
Owner
Jason founded Unbound Digital in 2000 after recognizing local businesses' need for reliable IT support. With over 25 years of technical experience, he leads a team of certified engineers while maintaining hands-on involvement in complex client projects. His leadership emphasizes customer-centric service and continuous staff development.
Questions
What IT services do you offer for small businesses?
We provide complete IT support including network management, cloud services, cybersecurity, VoIP phone systems, and 24/7 help desk assistance tailored to small business needs.
Do you provide emergency after-hours support?
Yes, service agreement customers receive 24/7 emergency support with direct line access for critical technology issues outside regular business hours.
How do you handle cybersecurity for businesses?
We implement multi-layered security including firewalls, endpoint protection, regular audits, and staff training to protect against evolving cyber threats.
Can you support both Mac and PC environments?
Yes, our technicians are certified in cross-platform environments and provide seamless integration between Mac, PC, and mobile devices.
What areas do you service?
We serve the Tri-Cities region including Johnson City, Kingsport, and Bristol, with remote support capabilities across Northeast Tennessee and bordering regions.
How quickly do you respond to service requests?
Our service level agreements guarantee rapid response times, typically within 2 hours for critical issues and same-day resolution for standard requests.
Reviews (19)
ThePopeFirm Sms
Dec 22, 2021
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Unbound Digital has been a pleasure to do business with. Jason Miller, Hunter, Cody, Robert, and the entire team are always available to timely assist us with our IT matters. Highly recommend for a professional and smooth experience.
Felicia Hughes
Dec 21, 2021
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Best IT company we have ever worked with. We were in a mess with a previous IT company and Unbound Digital came in and got everything fixed and working perfectly within no time. We have had no issues and they call monthly to make sure we have no issues. It is amazing. Highly recommend Jason and his amazing team at Unbound Digital!
Zachary Witt
Dec 20, 2021
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Jason and his team are great to work with. After a very bad experience with another IT company, working with Unbound has been much better in terms of communication and support. Glad we are now working with a local company who has great customer service. I would highly recommend them for you business's IT needs.
Ashleigh Hillebrand
Dec 17, 2021
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The Team at Unbound Digital are prompt and thoroughly address any technical matters that arise. I am happy to know out of confidence in them that they are part of my Team's progress. Thanks, Unbound!
Brenda Gilliam
Dec 06, 2021
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Unbound Digital was such a great company to help me with getting a phone system in place which has allowed me to grow my business. They answer when I call and offers immediate assistance. Great group of professionals at this business.
Laura Kelly
Dec 03, 2021
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I have worked with Unbound Digital now for a year with Holston Habitat for Humanity. Their staff is prompt, intelligent, and friendly. I highly recommend Unbound for business IT support!
Dale Stoops
Nov 27, 2021
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Jason and his crew are great to work with on your business needs. They are very courteous, professional, and promotion resolve your issues. They are the best!
Brandi Davis
Nov 19, 2021
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I have called on Unbound countless times throughout the past two years. Let me tell you, they are not your average "tech" company as I don't recall a single time they have not delivered a remedy or provided me with a "how to" remedy. I enjoyed their tech support so much so, that when I was offered their newest phone system, I didn't hesitate, and neither should you. This company absolutely rocks and is worth every penny you eventually end up spending.
Jay Walker
Jul 10, 2021
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We have used Unbound Digital for our business IT support a number of years now. They are experts in the field and stay up to date with the issues are at the forefront of the cyber world. We also utilize UD Calling for our telephone phone system-it is a state of the art platform and we have been very happy with it.
Alexandra Coll
Jul 06, 2021
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Nothing but good things to say about Unbound Digital. They are professional, effective, and efficient at servicing our business needs. They're only a phone call away, and you will always get a real, pleasant person to talk to. Most issues I've experienced can be resolved over the phone, but they are willing to travel on site as well. They know their stuff and are willing to take the time to explain IT processes to their clients and client's vendors. A great company to work with!
Liz H.
Oct 02, 2020
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What fantastic customer service! Despite being unable to fix my problem, I can't say they didn't try. When I was charged, I felt the fee was a bit excessive and said so in a review. To my great surprise, they returned my check! I realize that any business has to make some money to stay afloat and would have been happy to pay something - just not the amount I was charged initially. I am impressed with their willingness to make things right and I'm very happy with their response!
Miranda G.
Nov 16, 2018
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First off, they were unable to fix my computer. Had a cracked touchscreen on my laptop that they couldn't find the screen for. The fact that I would give them 5 stars says something about their service. Always kept me informed on what was going on, seemed to know they're stuff and kept conversation on a level of someone who doesn't know computers like them. Gave me a full refund without any questions. Wish my computer would've gotten fixed but it's just something out of their control. Highly recommend!
Joe
Apr 17, 2011
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I took my PC in the shop off of Oakland after seeing the sign on the road. I was having issues with the PC booting up. These guys gave me a free diagnostic, which, I ended up having a virus. They cleaned my pc up for $69. No gimmicks or anything. My PC runs better than it did before I got the virus!!! I Highly recommend these guys, they are honest, knowledgeable, and stand behind their work.
Michele Hensley
I was having an issue with updates for Windows 10. I took my computer in, and the technician knew exactly what the issue was and explained why I had the problem in a way I could understand without talking down to me or treating me like I was an idiot. He had my computer fixed in the time period he told me and it has been great since then. When I picked my computer up, I had a few other questions and they were answered on the spot without any additional charges. The best part is I was quoted a flat fee and that is exactly what I paid! Thank you Unbound Digital for providing a great service.
Elizabeth Hughes
I was very pleased with the repair work Unbound Digital did on my computer and I felt the charge was very fair. They also communicated with me on a timely basis. I highly recommend this company!
Andrew Stover
There was a time when I did most of my own PC service, but they've become so advanced I finally bit the bullet and took them somewhere. Unbound has a knowledgeable staff, quick turnaround times, and fair prices. Have taken several different PC's here and they have become my go-to service center. Would recommend to anyone.
Mark Friesland
I have used Unbound Digital three times for computer repairs (for different computers). I live in Church Hill (near Kingsport). There are several computer shops closer to my home. But I choose to make the 60 mile round trip to Unbound Digital in Johnson city because they do a good job and are trustworthy. Also, the pricing is good. They offer a quick turn around for repairs. They also explain things in detail (so that I can understand). I recommend Unbound Digital!
Carmen Burroughs
Unbound Digital was very helpful. Despite not being able to fix the problem with my external drive directly themselves, they did not charge to check if they could and referred me to a reliable service. They were polite, transparent and very informative. I would go back to them if I needed anything else and would recommend them to others!
Stephanie Lauderdale
I was helped promptly, and came out with a solution to my wifi driver problem in less than 30 minutes. I was really impressed by the knowledge of the person who helped me, had my questions answered in a non-condescending way, and left with several solutions to speed up my computer, which was extremely kind since I did not go in for that reason. My computer was fixed for under $30 and I am extremely satisfied. Thank you!