Business Details
36 Years
experience
Your Trusted Apple IT Partner in Hudson Valley
Founded in 1990 by Cheryl Schneider, The Mac Works has established itself as the premier Apple-certified consulting and support provider in the Hudson Valley region. With nearly three decades of professional IT experience, we combine deep technical expertise with personalized service to meet the unique needs of residential, business, and educational clients. Our team holds multiple Apple certifications, including Apple Certified Trainer and Apple Certified Systems Administrator, ensuring mastery of the entire Apple ecosystem. We specialize in onsite and remote support, network security, device management, and staff training, with a proven track record of resolving complex technical challenges efficiently. Our commitment to excellence is reflected in our long-standing client relationships and numerous testimonials praising our knowledgeable, responsive service.As technology evolves, we continue adapting our methodologies while maintaining the same dedication to quality that has defined our business since its inception. Our Hudson Valley-based operations serve both local clients and those requiring remote assistance across platforms. By focusing on practical solutions tailored to individual needs, we help clients maximize their investment in Apple technologies. This approach has earned us recognition as a trusted partner for both personal and professional IT requirements. From troubleshooting device issues to implementing enterprise-level systems, our expertise spans the full spectrum of Apple technology integration.
Services
Technical Support
Wireless & Mobility
Mobile Device Management
Remote Support
IT Training
Network Security
Device Backups
Malware Protection
System Administration
MDM Solutions
Details
- Year established: 1990
Highlights and features
- We offer 30+ years of professional Apple IT expertise
- Our team holds multiple Apple certifications
- We provide personalized onsite and remote support options
- We specialize in Apple ecosystem integration
- Our proven track record spans residential and business clients
Associations and certifications
- Apple Certified Trainer
- Apple Certified Technical Coordinator
- Apple Certified Systems Administrator
What people say
Knowledgeable, pleasant, prompt
Saved my business
Worth its weight in gold
Ready-to-assist attitude
Extremely resourceful
Services
Technical Support
Expert troubleshooting for Apple devices including iPhones, iPads, Mac computers, and Apple Watch. Our certified technicians resolve hardware and software issues with precision. We offer both onsite and remote diagnostics to minimize downtime for residential and business clients.
Network Security
Comprehensive security solutions for home and business networks. We implement secure router configurations, malware protection, and data backup systems. Our approach combines Apple-certified best practices with customized security protocols tailored to client requirements.
Remote Support
Secure remote access solutions for Mac and iOS device troubleshooting. Using Apple-certified tools, we provide real-time support while maintaining full client visibility. Available for both individual users and enterprise environments across multiple locations.
IT Training
Customized training programs for Apple ecosystem management. We teach device management, software optimization, and security protocols. Our training covers MDM implementation, DEP enrollment, and VPP licensing for educational and business clients.
Mobile Management
Enterprise mobile device management solutions using Apple's DEP and VPP programs. We implement secure device enrollment, application distribution, and policy enforcement. Our services support both corporate-owned and BYOD environments with centralized control.
People
Cheryl Schneider
Founder
Cheryl founded The Mac Works in 1990 and established its Apple-certified status through early participation in Apple's consulting programs. With decades of IT experience, she leads the company's technical direction and client service approach.
Questions
What Apple certifications does The The Mac Works hold?
We maintain multiple Apple certifications including Apple Certified Trainer, Apple Certified Technical Coordinator, and Apple Certified Systems Administrator.
Do you provide services outside the Hudson Valley?
Yes, we offer remote support services for clients beyond the Hudson Valley region using secure online tools.
What types of businesses do you support?
We serve businesses of all sizes requiring Apple IT support, from small offices to enterprise environments needing device management solutions.
Can you help with personal Mac training?
Yes, we offer personalized training sessions to help individuals master their Mac and iOS devices at their own pace.
How quickly do you respond to service requests?
We typically respond to urgent requests the same day and schedule appointments based on client availability.
Do you support both Mac and iOS devices?
Yes, our services cover the complete Apple ecosystem including Mac computers, iPhones, iPads, and Apple Watch devices.
Reviews (5)
Carolin Mohrmann
Jun 01, 2020
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Cheryl has the experience and the necessary knowledge for all your apple needs. She combines this with her great customer service which takes a very stressful and frustrating computer situation and makes life happy again. I am so glad to have used her services and have my computer problems a distant memory.
Lucia Civile
Feb 18, 2020
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Cheryl came to the rescue after a drink spilled on my MacBook! I was immediately relieved when I found out that she was Apple Certified and has been working with Apple products for over 30 years. She walked me through how to properly recover memory storage and future best practices. She was so helpful in a situation where I felt helpless. I'll be working with Cheryl for all of my Mac needs and highly recommend her for digital security, systems monitoring/maintenance, and device management!
Costas & Tate
Jan 02, 2020
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Any business that needs to streamline their Mac network/systems should certainly use Cheryl at The Mac Works. She is extremely knowledgeable and a true professional.
Merritt Minnemeyer
Nov 19, 2019
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Cheryl is a phenomenal wealth of information and % dedicated to serving her clients to get the results they need from their Mac technology. Her experience and expertise is second to none, and her energy is really reassuring when your tech makes you crazy. I highly recommend her for all of your Mac/Apple service needs!
Google Review
Dec 16, 2014
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I called Cheryl at the Mac Works, in Kingston, NY to ask about her services. I saw that her office's address was in the slummiest part of town, but didn't want to let that color my opinion. When we began our introductions, I needed to briefly describe my situation and what services my company was looking for. I briefly tried to explain the office network predicament and current computer set up, but Cheryl wouldn't let me get a word in edgewise. Cheryl was crass, loud, and came off as extremely arrogant.
Every time that I tried to speak -to answer a question that she had (she would ask a question and then interrupt me whenever I tried to answer), saying how "experienced" she was, and dismissing any concerns for data migration. She was unforgivably rude, irritable, abrupt, and completely unprofessional. I told her to forget it. I wouldn't let her work for us if SHE paid US!
Every time that I tried to speak -to answer a question that she had (she would ask a question and then interrupt me whenever I tried to answer), saying how "experienced" she was, and dismissing any concerns for data migration. She was unforgivably rude, irritable, abrupt, and completely unprofessional. I told her to forget it. I wouldn't let her work for us if SHE paid US!
