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Computer Den Computer Den
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Business Details
22 Years
experience
Your Trusted IT Solutions Partner in Jamestown
Founded in April 2004 by Rich Harris and Joyce Harris, Computer Den has become a trusted technology solutions provider in Jamestown, NY. With Rich's extensive background in electronics and computer systems from his 12-year U.S. Navy career working on military aircraft, the business combines technical expertise with personalized service. Our team specializes in computer diagnostics, system optimization, and tailored technology support for both residential and commercial clients. We offer free initial diagnostics and maintain transparent communication throughout the repair process. Our Clean Sweep service has helped countless customers restore optimal performance to their devices through comprehensive system overhauls.

We serve diverse industries including legal offices, real estate agencies, and automotive businesses with both on-site and off-site technical support. Our commitment to quality extends to using genuine replacement parts and providing clear pricing with no hidden fees. With over two decades of combined experience, we prioritize customer education to help clients maintain their systems long after service completion. Our physical location at 178 Fluvanna Ave provides a convenient hub for local residents seeking reliable technology solutions. We maintain strict safety protocols while delivering the same personalized attention that has defined our service since opening.
Services
Computer Repair Custom Computers Networking Off-Site Service Computer Diagnostics
Details
  • Year established: 2004
Highlights and features
  • We offer 20+ years of combined technical expertise from certified professionals
  • Our Clean Sweep service guarantees complete system optimization for $95
  • We provide free diagnostics with no-obligation repair assessments
  • Our technicians serve businesses with networks of all sizes
  • We offer transparent pricing with no hidden fees or surprise charges
Update Listing
Services
Clean Sweep
Our Clean Sweep service completely revitalizes your computer for $95. We remove viruses, adware, and performance issues while backing up your important files. The process includes installing Windows 10, updating drivers, and optimizing system settings for long-term performance. This comprehensive service helps prevent future issues through personalized maintenance guidance.
Computer Repair
We diagnose and repair all computer hardware and software issues. Our technicians handle everything from component replacement to complex system troubleshooting. Free diagnostics help identify issues before any work begins. We work with both Windows and Mac systems, ensuring proper functionality across all device types for residential and business clients.
Custom Computers
We build custom computers tailored to your specific needs. Whether for gaming, business, or creative work, our experts select optimal components for performance and reliability. We handle assembly, testing, and software installation. This service includes personalized configuration to match your technical requirements and budget specifications.
Networking
Our networking services create reliable connections for homes and businesses. We install and configure routers, set up wired and wireless networks, and optimize existing systems. The service includes security configuration and performance tuning. We support networks ranging from single-family homes to multi-computer business environments with ongoing maintenance options.
Off-Site Service
We provide professional off-site technical support for businesses with multiple computers. Our qualified technicians handle system maintenance, software updates, and network management remotely. This service supports organizations from small offices to enterprises with 50+ devices. We ensure minimal downtime while maintaining strict data security protocols during all remote operations.
Questions
What is The Computer Den's most popular service?
Our Clean Sweep service is our most requested offering, completely revitalizing computers for $95 with system optimization and virus removal.
Do you offer business IT support?
Yes, we provide comprehensive IT services for businesses of all sizes, including network maintenance, system updates, and remote technical support.
Are diagnostics really free?
Yes, we provide free initial diagnostics to identify computer issues before any repair work begins, with no obligation for service.
What payment methods do you accept?
We accept cash, credit cards, and business checks for our services. Payment options are discussed before any work begins.
Do you offer after-hours emergency service?
We maintain regular business hours but can schedule urgent appointments for critical system failures affecting business operations.
Reviews (7)
Holly Thompson
Mar 15, 2022 Report
I stopped to ask about a tune up on my computer and he told me he charges $85 an hour! I turned and walked out. It only cost me $25 when I've been to Willow Bay a few years ago! They had a set price! I see where they moved to now so I will go to them!
Daniel No
May 10, 2018 Report
The Computer Den is the only repair shop I would trust my computer with. The owner Rich is extremely helpful and happy to help with any questions you have. I highly recommend you give them a try
Craig Vollmer
Mar 19, 2018 Report
I dropped my laptop for work and after functioning normally for another day got the blue screen of death. The hard drive would not recover and restart the computer. Richard at the Computer Den was able to retrieve all my important files and was gracious enough to tackle it without an appointment the moment I brought it in on a Friday afternoon of all days. He really helped me out of a 911 situation. He could have taken advantage of my desperation but didn't. He's very knowledgeable and conducts business with integrity. Highly recommend!
Chris W. CherryLax
Mar 30, 2016 Report
Rich was super friendly and his shop is really unique. When you go in to get your computer back he always walks you through everything he did and everything you need to know about what went wrong. I wish there were more Rich Harris's in the world!
Sara P. Boyd
May 31, 2014 Report
Great people! Great service! I like to support small businesses and these guys are a great example of why. I kept having my laptop's hard drive needing to be replaced. Instead of just replacing the hard drive they listened to me and stopped the problem from happening again. It's nice to be at a place where they actually take the time & effort to find the solution as opposed to the easy fix. I will be back! Thanks again!
Vladimira Vladislava
Feb 13, 2014 Report
They were very patient with me, especially since I don't do 'computer speak' very well, and had difficulty explaining the problem. They were able to diagnose the problem and fix it. I did have to return because the problem reoccurred within a short period of time, However, they repaired my PC right there on the spot no questions asked, at no cost. Since then, my PC and I have been humming along just fine. I wouldn't hesitate recommending them, I believe they run their business with integrity.
Jared Nelson
Jan 06, 2014 Report
Went to the Computer Den to get a new gaming rig a while back and they did everything right. Whenever they ran into an issue they called me and explained what was going on and what they could do for me. Few phone calls and a week or so later and I had my new gaming rig. I've had it for a while now and have had no issues or problems. The owner is a great guy to speak with, and understood exactly what I wanted to do with my rig.gaming. Nothing extra was pushed on me. Regardless of what others say check them out, never hurts to walk in the door.