CPR Inc

Called to schedule an appointment to have my copier repaired. The technician did not show up when promised, so I called him back. He showed up two days later, charged me $150 for the visit, and told me that parts need to be ordered, and that he would return in three days and complete the job. Five days went by and no repair, or phone call. I called back, and was told that he will come the next day.

Two more days go by, still nothing. I called again, and was told that he will be in that evening, or early morning next day. Two days go by again, and still nothing. After that he would not take phone calls from my phone number. I called from a different phone and he answered immediately. I canceled the service and requested a refund for the $150 he took for the visit. Allegedly, the check is in the mail. There are plenty of other printer repair places around, so avoid this guy, unless you are looking for a headache.

These guys didn't even answer their phone like it was their business.

I brought in a brand new printer, rarely ever used, so the ink wasn't printing optimally. I dropped off my printer and had already replaced the ink cartridges just a month prior. I also included the previous ink cartridges that were removed because they too were practically new. 3 days later I got a call saying that labor has went from $60 to $100 and they need ME to go out and purchase more ink and drop it off.

I said I could do that, but be advised that all the ink I included is practically new. 5 mins later he called back saying that he got the black & yellow colors to work so I should only buy the other two. I went out and purchased the other 2 colors, blue and magenta, but when I arrived during regular business hours no one was there and the doors were locked.

A sign hung from the door saying to "call this #" so I did. When the guy picked up I told him that I was outside trying to drop off the ink they requested. They guy to me to just hang it outside on the door handle and he'll retrieve it. The next day I got another call asking if I could drop off more ink! He said they can't continue working on it until I do.

When I asked what the problem was that they found I was told that I'll have to speak to someone else because someone else is working on it, and he's not at the shop but will have him call me. No one ever called. When I called both #'s I got no answer. 2 days later I tried calling again and one phone# was no longer in service while the other line just rang and rang. Very unprofessional service.

I Have Hard Time to Find A Repair Shop To Repair My Printer, Every one Told Me They Can't Be Repaired, I was looking Around And I Came Across This Company Called Super Printer Repair In Plymouth MI. I Call The Shop And Tell Them The Problem I Have With My Printer, The Gentleman who Answer The Phone Told Me To Take it There, The Printer Was Up And Running Like New The Next Day.

The Service Was Fantastic, The Price Very Affordable Way Less Of The Cost Of New Printer. Definitely This Is My New To Go Shop For All The Repairs, Because Also Repairing Copiers Plotters And Pc's. Thank You Again For The Great Service.

Good job. Thank You. Tony was very professional and efficient.