Business Details
41 Years
experience
Emergency
services
Your Trusted IT Partner in Bath, ME
Burgess Technology Services was founded in 1985 with a commitment to providing comprehensive IT solutions tailored to the needs of businesses across New England. With over four decades of experience, our team of certified professionals specializes in managed IT services, network security, and cloud-based solutions designed to protect data and enhance operational efficiency. We prioritize personalized service, taking the time to understand each client's unique challenges and implementing customized strategies to drive success.Our expertise includes 24/7 monitoring systems, security awareness training programs, and state-of-the-art infrastructure management. As a division of Emance, Inc., we maintain a strong focus on innovation while preserving the down-to-earth approach that has made us a trusted regional leader. Our services extend to various sectors including commercial, nonprofit, financial, municipal, and industrial organizations, ensuring businesses of all sizes receive reliable technical support and proactive network maintenance.
Services
Managed IT Services
Cloud Backup
Network Security
Microsoft 365
Computer Equipment
IT Consulting
Vendor Management
Web Hosting
Details
- Year established: 1985
Highlights and features
- We offer 40 years of proven IT expertise in Maine and New England
- Our team provides 24/7 network monitoring and security threat detection
- Customized IT solutions tailored to specific business requirements
- Security awareness training developed with leading industry authority KnowBe4
- Prompt emergency support for BizGuard Managed IT clients
Associations and certifications
- Microsoft
- KnowBe4
Services
Managed IT Services
Our BizGuard Managed IT Services provide comprehensive network monitoring, certified engineer support, and help desk assistance customized to business requirements. We implement preventive maintenance strategies while offering rapid response for urgent technical issues. Clients benefit from continuous system optimization and timely technology upgrades backed by our extensive industry experience.
Cloud Backup
Zinc Managed Cloud Backup and Recovery ensures complete data security through automated, real-time backups with multi-location redundancy. This solution prevents business disruption from data loss incidents while maintaining compliance with industry regulations. Regular integrity checks guarantee recoverable data availability whenever needed.
Network Security
We deliver multi-layered protection combining 24/7 threat monitoring, advanced firewalls, and proactive vulnerability assessments. Our security stack includes email encryption, malware detection, and business policy development. Regular security audits help organizations maintain resilient defenses against evolving cyber threats.
Security Training
Collaborating with KnowBe4, we implement customized security awareness training featuring simulated phishing attacks and interactive learning modules. This program develops employee capability to identify social engineering attempts while establishing organizational security best practices through measurable training outcomes.
Microsoft 365
Our Microsoft 365 implementation provides cloud-based access to essential productivity tools including Word, Excel, Outlook, and Teams. We ensure secure collaboration environments with integrated email management, document sharing capabilities, and cross-device synchronization while maintaining enterprise-grade security protocols.
People
Mike Dorr
Owner
With 40 years of IT industry leadership, Mike Dorr directs Burgess Technology Services' strategic vision while maintaining hands-on involvement in client solutions development and technical operations oversight.
Anthony Terrano
Account Manager
Anthony Terrano specializes in business technology security solutions, designing innovative protection strategies and delivering educational sessions on emerging cyber threats facing Maine's business community.
Questions
What geographic areas do you serve?
We primarily serve businesses throughout Maine and the broader New England region, with remote support capabilities for clients statewide.
Are emergency IT services available after hours?
Yes, BizGuard Managed IT clients receive 24/7 emergency support for urgent technology issues outside regular business hours.
What security training options exist for employees?
Our KnowBe4 partnership provides comprehensive security awareness programs featuring simulated phishing exercises and interactive modules to enhance cyber threat recognition.
Can you help with Microsoft 365 implementation?
Yes, we offer complete Microsoft 365 deployment services including cloud migration, email configuration, and user training for seamless business adoption.
Do you support different business sectors?
We serve diverse industries including commercial enterprises, nonprofits, financial institutions, municipalities, and manufacturing companies with tailored technology solutions.
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Reviews (2)
Nathan Brassard
Jun 03, 2020
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Broad set of services and resources for any sized business. I'm personally very impressed with the extensive knowledge and flexibility of BTS. They deliver on their promises and they have the staff needed to provide support at any time. Highly recommended. Updated 2020: After another year, I would like to reaffirm BTS as a highly recommended partner for your business.
Blueberry Beeton
Nov 16, 2019
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Incredibly professional and competent. Looking for solutions not problems. Extremely efficient and diligent.
