Business Details
Your Trusted IT Partner in Santa Fe, NM
Dotfoil Computer Services has been a trusted provider of comprehensive IT solutions since our founding in Santa Fe, New Mexico. Our team of certified technicians delivers expert computer repair, network management, and technology consulting services to residential clients and small to medium-sized businesses across Santa Fe, Los Alamos, Tesuque, and El Dorado. With A+ and Network+ certified professionals, we specialize in both in-shop and on-site repairs for Mac and PC systems, offering remote IT support and hardware replacement services that minimize downtime. Recognized as Santa Fe's top locally-owned computer repair shop for 15 consecutive years, we maintain Apple Authorized Service Center status since 2007 and achieved Premium Service Provider designation in 2015. Our commitment to technical excellence extends to managed IT services for businesses with complex network requirements, providing flat-rate solutions that enhance productivity while reducing operational risks.We maintain our reputation through personalized service, carrying both new and used replacement parts to ensure rapid repairs while offering cost-effective technology upgrades. Our facility at 851 St Michaels Dr serves as both service center and workspace, supporting local artists through our Santa Fe Artists Network initiative. With flexible service options including walk-in diagnostics and scheduled appointments, we ensure convenient access to our expertise. Our 20-year track record demonstrates our ability to adapt to evolving technology needs while maintaining our founding principle of delivering reliable, customer-focused solutions.
Services
Mac Repair
PC Repair
IT Support
Managed Services
In-Home Services
Highlights and features
- Award-winning service since 2008 with 15 consecutive 'Best of Santa Fe' recognitions
- Certified technicians with A+ and Network+ industry-standard credentials
- Apple Authorized Service Center with Premium Provider status since 2015
- Comprehensive managed IT services for businesses with complex network needs
- Convenient in-home service options across northern New Mexico
Associations and certifications
- Apple Authorized Service Center
- Apple Premium Service Provider
- CompTIA A+ Certified
- CompTIA Network+ Certified
What people say
Expert technicians
Reliable service
Quick repairs
Certified professionals
Local expertise
Services
Mac Repair
Our Apple Authorized Service Center provides comprehensive Mac repairs using genuine parts. Certified technicians handle hardware replacements, software issues, and performance upgrades. We maintain Premium Service Provider status through exceptional repair quality and customer satisfaction.
PC Repair
Certified A+ technicians repair all major PC brands with on-site diagnostics and in-shop repairs. We handle virus removal, hardware replacements, and system upgrades while maintaining industry-standard certifications for quality service.
IT Support
Remote and on-site IT support services include network troubleshooting, system maintenance, and technology consulting. Our team provides both scheduled and emergency support for residential and business clients across northern New Mexico.
Managed Services
Comprehensive IT management solutions for businesses with complex network requirements. Services include server maintenance, security protocols, email systems, and technology budget planning with predictable flat-rate pricing.
In-Home Services
Convenient in-home computer repair and IT support services eliminate the need for store visits. Our technicians bring diagnostic equipment and replacement parts to client locations across Santa Fe and surrounding communities.
Questions
What computer repair services do you offer?
We provide Mac and PC repairs, hardware replacements, virus removal, system upgrades, and network troubleshooting for both residential and business clients.
Do you offer on-site computer service?
Yes, we provide in-home IT support and computer repair services across Santa Fe, Los Alamos, Tesuque, and El Dorado areas.
Are your technicians certified?
Our team holds CompTIA A+ and Network+ certifications, with Apple Authorized Service Center status and Premium Provider designation.
What business IT solutions are available?
We offer managed IT services including network management, server maintenance, cybersecurity, and technology budget planning for businesses with 10+ computers.
How can I schedule an appointment?
Schedule through our online booking system or call 505-954-9955 for in-shop diagnostics, remote support, or on-site service appointments.
Reviews (7)
Lois L.
May 29, 2022
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DO NOT GO HERE. Took my iPhone 7 in for a simple screen replacement to Dotfoil last year. I was told it would take 2 hours, and it took over 5 hours. I still had not heard from them by 4:30pm, so I went just before they closed at 5pm, and they were still in the process of replacing the screen. They locked the doors after I got in, and I had to wait after hours for a repair I had dropped off at noon that day.
The screen didn't look quite right when I picked it up, and the employee who performed the repairs said "Oh, don't worry. The screen will settle, don't worry about those air bubbles." Well, it never settled and I had to get the screen replaced again by a better shop shortly after. Dotfoil charged me $140 for a screen replacement that they couldn't perform. I only go to Synergy Tech from now on - faster, cheaper, and way better!
The screen didn't look quite right when I picked it up, and the employee who performed the repairs said "Oh, don't worry. The screen will settle, don't worry about those air bubbles." Well, it never settled and I had to get the screen replaced again by a better shop shortly after. Dotfoil charged me $140 for a screen replacement that they couldn't perform. I only go to Synergy Tech from now on - faster, cheaper, and way better!
Az Tex
May 25, 2022
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Wow! I'm traveling and need the OS reinstalled on my 2021 Macbook Pro. I've called around and been quoted as low as free to $20 to $50. Usually timing off so I'm still looking for a shop that's nearby where I'll be for a couple days. Enter Dotfoil. Close by and I have some time BUT.They wanted $180 to install a Mac OS! $180 for ~5 minutes of set up! Please.$180?! I'm still in shock!
Brock Simon
Nov 23, 2021
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I was using my GoPro camera, SCUBA diving in the Caribbean, to photograph the reefs and tropical fish. The Micro SD card suddenly stopped working and I thought I had lost all the pictures. Took the card to Dotfoil and within 10 minutes they repaired the SD card and recovered the photos. Great people great service.
Wendi Haas
Oct 25, 2021
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We are blessed to have Daniel who works at Dot Foil in Santa Fe. My phone was disabled. Went to Verizon who, of course, sent me to Best Buy. Best But tried and after a few hours was sending me to the Albuquerque Apple store. I happened to remember Dot Foil in Santa Fe. Daniel sat down with me and saved me the journey to Albuquerque. Daniel is my hero! This will always be my first stop. Verizon workers want their paycheck and that is all. Geek squad at Best Buy were not as knowledgeable as Daniel.
Warren Burggren
Sep 27, 2021
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Brought my iPhone in because I couldn't get the Sim Card out. The technician managed to get it out, cleaned the port, reinserted and sent me away without charging me! I will definitely go back for more consequential issues. (Plus, they have some great deals on refurbished computers that were on display).
Genie Leonova
Jun 22, 2021
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If you want to be ripped off this is the place. They charged me $166 for labor just to install a new battery on my MacBook (the overall cost including the cost of the battery was $375). You would expect great service for this money but they did not even bother to call me back when the laptop was ready even though they promised to. I had to call them myself at the end of the day. I needed the laptop for work urgently and it sat there for 3 hours after their 5 minutes of work. P.S. My friends told me that they got their battery replaced for no service fee at Synergy Tech next door.
Susan Kennedy
Mar 24, 2021
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On January 5th, 2021 I went to Dot Foil Computers in Santa Fe, NM. Because of the pandemic, all business had to be conducted on the sidewalk. I needed a new battery for my IPhone 6s. While all customers were waiting outside (with our coats on), Daniel O., the technician (who didn't even have time to get his coat) was going back and forth, helping all of us in turn. He was pleasant, courteous, professional and PATIENT (a lesson we all must learn).
He deserves a raise and a bonus for the incredibly wonderful way he handled all of us. Customer service like this is often rare these days (I'm quite old and remember what customer service used to be and Daniel exhibited this). I have done business with Dot Foil from time to time over the years (my current computer was purchased there) and I have always been treated well. However, Daniel's performance went way above and beyond! So much appreciated.
He deserves a raise and a bonus for the incredibly wonderful way he handled all of us. Customer service like this is often rare these days (I'm quite old and remember what customer service used to be and Daniel exhibited this). I have done business with Dot Foil from time to time over the years (my current computer was purchased there) and I have always been treated well. However, Daniel's performance went way above and beyond! So much appreciated.
