Computer Doc

Business Details

29 Years

experience

Emergency

services

Your Trusted IT Partner in Charlotte

Since 1997, Computer Doc has established itself as a premier managed service provider dedicated to empowering small and medium-sized businesses in Charlotte and surrounding areas. Our mission centers on transforming IT from a potential liability into a strategic asset through proactive monitoring, maintenance, and cutting-edge technology solutions. With over 25 years of industry experience, we deliver comprehensive services including Business Continuity, VoIP, Cloud Computing, and Cyber Security, ensuring 99.9% uptime for our clients. Our team of certified professionals maintains the highest technology and security certifications, providing both on-site and remote support tailored to each client's unique needs.

We pioneered an all-inclusive pricing model that eliminates unexpected costs, offering transparent flat-rate billing that scales with business growth. Our HIPAA-compliant solutions, backed by The Compliancy Group partnership, demonstrate our commitment to healthcare data security. Client testimonials consistently highlight our rapid 1-hour response guarantee, personalized service approach, and expertise in resolving complex IT challenges. Through strategic technology consulting, we help businesses optimize operations, reduce risk, and achieve long-term digital transformation goals.

Services

Managed IT Services Business Continuity VoIP Solutions Cloud Computing Cyber Security HIPAA Compliance Computer Repair

Details

Year established: 1997

Highlights and features

24/7 US-based support with guaranteed 1-hour response time
All-inclusive flat-rate pricing with no hidden fees
Certified professionals maintaining highest industry standards
Customized solutions integrating with existing IT departments
HIPAA-compliant healthcare data protection framework

Associations and certifications

The Compliancy Group

What people say

Excellent service Great expertise Perfect solution Real nice prices Professional service

Website

Update Listing

Services

Managed IT Services

Our comprehensive managed IT services provide continuous monitoring and maintenance of your technology infrastructure. We offer proactive solutions that prevent downtime while ensuring optimal performance across networks, servers, and devices. Our team delivers customized technology strategies that align with business objectives while maintaining strict security protocols.

Business Continuity

We implement robust business continuity solutions that guarantee 99.9% system uptime. Our approach combines redundant systems, automated backups, and rapid recovery protocols to protect against data loss and hardware failures. This ensures uninterrupted operations during unexpected disruptions while maintaining critical business functions.

Cyber Security

Our comprehensive cybersecurity framework defends against viruses, malware, and ransomware threats. We implement multi-layered security measures including firewalls, intrusion detection systems, and employee training programs. Regular security audits and compliance monitoring ensure protection of sensitive business data and customer information.

Cloud Computing

We deliver scalable cloud computing solutions that enable secure remote access to business data. Our cloud infrastructure provides flexible storage options, automated backups, and seamless collaboration tools. Implementation includes migration planning, configuration management, and ongoing support for hybrid or fully cloud-based environments.

HIPAA Compliance

Our HIPAA-compliant IT solutions protect sensitive healthcare information through encrypted communications and secure data storage. We implement audit trails, access controls, and risk management protocols that meet federal regulations. Partnering with The Compliancy Group ensures complete compliance for healthcare providers and their patients.

People

Kevin

Founder

With 14+ years of experience, Kevin leads Computer Doc's technical team. He specializes in custom computer builds and complex system repairs while maintaining client relationships across Charlotte's business community.

Jon

Senior Technician

Jon provides expert cybersecurity solutions and system optimization services. He has developed innovative approaches to resolve persistent performance issues while maintaining strong client communication throughout service delivery.

Luis

Support Specialist

Luis specializes in hardware diagnostics and battery replacement solutions. He provides patient, thorough support for both technical and non-technical clients experiencing device performance challenges.

Questions

What IT services do you offer for small businesses?

We provide managed IT services, cybersecurity protection, cloud computing solutions, business continuity planning, VoIP systems, and HIPAA-compliant healthcare IT support tailored for small businesses.

How does your pricing structure work?

Our all-inclusive flat-rate pricing covers all labor, upgrades, and equipment installation with no hidden fees. Monthly costs scale based on business size and needs.

Do you offer emergency IT support?

Yes, we provide 24/7 emergency support with guaranteed 1-hour response time for critical system failures affecting business operations.

Are there any contract commitments?

We offer flexible month-to-month agreements with no long-term commitments. Our contract terms adjust automatically with business growth or contraction.

How do you handle healthcare data security?

Our HIPAA-compliant solutions partner with The Compliancy Group to ensure complete protection of patient information through encrypted communications and secure data storage.

Can you integrate with existing IT departments?

Yes, we function as an extension of your current IT team, providing supplemental support and specialized expertise while maintaining seamless collaboration.

Reviews (4)

Write a Review

Judi Russo

Aug 24, 2021 Report

Jon was the best. I was having so much trouble with my computer. It was so slow with so many pop ups. I hated going on it. I was ready to throw it against a wall. I'm also new to Windows 10 and hated it. He explained it to me and made it seem so easy. Got my computer back today and I am enjoying it so much. Thank you Jon your the best.

Da-Nay Macklin

Jul 04, 2021 Report

HIGHLY RECOMMEND! Actually this review is overdue because the first time my laptop was hit with a bad virus but John came to the RESCUE! He really did save me from losing YEARS of valuable documents and for that I will be forever grateful! This visit was more proactive where my husband purchased me a new laptop and John was able to ensure everything was transferred over successfully. He did just that and exceeded my expectations on the turn around time! I love how pleasant and most of all professional he is, but you can tell he genuinely cares about customer relationships and I really appreciate that.signed, a forever customer!:

John Reid

May 22, 2021 Report

I am 100% Satisfied with Computer Doc. The entire interaction was excellent. Very knowledgeable, very professional, very responsive, excellent communication, and extremely price competitive and fair in their pricing. I highly recommend.

Stevan Baker

Jan 29, 2021 Report

Had a virus on my old windows 7 computer, took it in and he fixed it. Took a little longer that he thought. based on my conversation with him and his demeanor.it was apparently a very nasty virus. I could see that he couldn't wait to see it go out the door.but he really wanted to be sure that I was happy with it and that it worked. It is 2 weeks later now and it still works fine. I thought it was a little expensive at $150.00 for the job.but he clearly sweated over it and it works great now. I would recommend this business and return in the future.