Business Details
33 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity Solutions
NGEN has been delivering comprehensive IT solutions for 30 years, specializing in managed cybersecurity, cloud services, and IT infrastructure optimization. Our strategic partnerships with industry leaders like Microsoft, Dell, and HP enable us to provide cutting-edge technology solutions tailored to commercial, government, and nonprofit organizations. We maintain a client-centric approach by actively engaging with stakeholders to understand unique business requirements and develop customized solutions that ensure operational efficiency. Our commitment to excellence is demonstrated through recurring client referrals, industry awards, and a track record of successful implementations across diverse sectors. With dual locations in Maryland and Ohio, we serve the Washington DC metropolitan area and surrounding regions with 24/7 support capabilities.Our team of certified professionals combines technical expertise with business acumen to deliver secure, scalable, and cost-effective IT solutions. We maintain rigorous quality standards through continuous process improvement and adherence to best practices in information technology management. Our disaster recovery and cybersecurity services protect critical assets while minimizing business disruption. The company's longevity and industry recognition reflect our dedication to innovation, client satisfaction, and technological leadership. This combination of experience, technical capabilities, and customer-focused service delivery establishes NGEN as a trusted partner for organizations seeking reliable IT solutions.
Services
Managed Cybersecurity
Managed IT Services
Cloud Services
VoIP Management
Disaster Recovery
Virtual Server Hosting
Cybersecurity Tools
Cloud Migration
Network Audit
Details
- Year established: 1993
Highlights and features
- We offer 30 years of experience serving Washington DC metropolitan area organizations
- Our strategic partnerships include Microsoft, Dell, and HP technology providers
- We implement client-focused solutions through active stakeholder engagement
- Our 24/7 support ensures continuous IT operations and rapid response times
- Award-winning services recognized through industry accolades and client referrals
Services
Managed IT Services
NGEN provides comprehensive managed IT services including 24/7 monitoring, system maintenance, and technical support. Our three-tiered service plans (Silver, Gold, Platinum) offer scalable solutions for businesses of all sizes. We function as either primary or supplemental IT support while ensuring system stability and security through proactive management and rapid response protocols.
Advanced Cybersecurity
Our cybersecurity solutions feature industry-leading tools and Security Operations Center (SOC) support. Services include threat detection, vulnerability management, and data protection strategies. We implement multi-factor authentication, data loss prevention systems, and cloud access security brokers to safeguard critical infrastructure while maintaining compliance with regulatory requirements across commercial and government sectors.
Cloud Migration
NGEN specializes in seamless Microsoft Office 365 migrations and comprehensive cloud infrastructure transitions. Our experienced team handles data transfer, system configuration, and post-migration support. We optimize cloud environments for performance while maintaining security protocols throughout the migration process to ensure business continuity and minimal operational disruption.
VoIP Management
We provide complete VoIP lifecycle management from solution selection to implementation and ongoing support. Services include system assessment, vendor coordination, configuration management, and administrator training. Our managed VoIP solutions enhance communication efficiency while reducing infrastructure costs through optimized voice network operations.
Disaster Recovery
NGEN's disaster recovery solutions protect against data loss and operational downtime. We implement local backup with offsite replication, develop recovery time objectives, and maintain failover systems. Our approach ensures rapid restoration of critical operations following unexpected disruptions while balancing cost-effectiveness with comprehensive protection.
Questions
What industries does NGEN serve?
We serve commercial businesses, government agencies, and nonprofit organizations across the Washington DC metropolitan area, Maryland, and Ohio.
How long has NGEN been in business?
NGEN has been providing IT solutions for 30 years, celebrating our anniversary in 2023 with continuous service since 1993.
What cybersecurity services do you offer?
Our cybersecurity services include threat detection, vulnerability management, multi-factor authentication, data loss prevention, and cloud access security broker implementations.
Do you provide 24/7 IT support?
Yes, we offer 24/7 monitoring and support services with rapid response times for emergency situations and critical system issues.
What technology partnerships do you have?
We maintain strategic partnerships with Microsoft, Dell, HP, and other leading technology providers to deliver cutting-edge solutions.
Where are your service locations?
We operate from two primary locations: Lanham, MD and Glenwillow, OH, serving the Washington DC metropolitan area and surrounding regions.
Reviews (2)
Jake Mason
Jun 11, 2022
Report
I would recommend NGEN without hesitation to anyone looking for the highest quality technology solutions and service. I was blown away by their level of expertise and even more so, their customer service.
Timothy Smoot
Apr 10, 2022
Report
Been an IT and Cyber client for 3 years. Outstanding professional service. Their proactive approach keeps our downtime nominal and our systems safe. My stsff loves the team at NGEN.
