Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner in Chicago
Founded in 2004, Chicago Tech Support has been delivering innovative technology solutions to businesses of all sizes. Our mission is to enable clients to focus on their core operations while we handle their technology needs through tailored consulting and managed services. With expertise in cloud computing, unified communications, and enterprise security, we provide 24/7 monitoring, help desk support, and strategic technology advising. Our team of certified professionals combines deep industry experience with cutting-edge tools to ensure reliable, scalable solutions that grow with our clients' businesses. 
Services
Managed IT Services
Cloud Computing
Cybersecurity
Data Backup
VoIP Solutions
Network Design
Break-Fix Support
Productivity Training
Details
- Year established: 2004
Highlights and features
- We offer 24/7 monitoring and rapid response times for critical issues
- Our team provides enterprise-class technology expertise for small businesses
- We specialize in hybrid cloud and on-premises solutions integration
- Our security solutions combine leading-edge tools with staff training
- We maintain a central Chicago location for quick onsite support access
Services
Managed IT Services
Our managed IT services provide comprehensive technology oversight through fixed-price contracts. We handle system monitoring, maintenance, and upgrades while offering 24/7 help desk support. This service includes proactive security measures and performance optimization to ensure reliable operations for businesses that need consistent IT support without unexpected costs.
Cloud Computing
We help businesses implement, migrate, and manage cloud-based systems tailored to their specific requirements. Our cloud services include infrastructure setup, hybrid cloud integration, and cloud-to-cloud migrations. We focus on creating secure, scalable environments that enable remote access while maintaining compliance with industry-specific regulations and budget constraints.
Cybersecurity
Our cybersecurity solutions combine advanced threat protection tools with staff training programs. We implement enterprise-grade firewalls, content filtering systems, and malware detection software while developing customized security policies. The service includes regular security assessments and incident response planning to protect businesses from evolving digital threats.
Data Backup
We provide comprehensive data protection through local and offsite backup systems with virtualization capabilities. Our backup solutions include automated scheduling, cloud storage integration, and rapid recovery options. Businesses benefit from customizable retention policies and regular testing to ensure data integrity and quick restoration during emergencies.
VoIP Solutions
Our VoIP implementations offer modern communication solutions with on-premises or cloud-based options. The service includes system design, integration with productivity tools, and advanced features like call recording and analytics. We ensure reliable connectivity with failover capabilities and customized configurations to match specific business communication requirements.
People
Ray Young
Founder
Ray Young founded Chicago Tech Support in 2004 with a vision to deliver enterprise-level technology solutions to small and medium businesses. With extensive experience in technology consulting, he focuses on strategic growth and innovation while maintaining the company's commitment to personalized service.
Ralph Hoadley
Partner
Ralph Hoadley joined Chicago Tech Support as a full partner in 2006, bringing valuable expertise in technology management. He plays a key role in developing client relationships and overseeing service delivery. His leadership helps maintain the company's position at the forefront of IT service innovation.
Questions
What IT services does Chicago Tech Support offer?
We provide managed IT services, cloud computing solutions, cybersecurity protection, data backup, VoIP phone systems, network design, and break-fix support for businesses of all sizes.
Do you support both cloud and on-premises systems?
Yes, we specialize in hybrid solutions combining cloud and on-premises infrastructure to create customized technology environments that meet specific business needs.
Are your services available outside regular business hours?
Our 24/7 monitoring and emergency response services ensure continuous support with after-hours, weekend, and holiday availability for critical issues.
How do you handle business continuity and disaster recovery?
We implement enterprise-grade offsite backups, virtualization solutions, and cloud storage systems to ensure business continuity and rapid recovery during disruptions.
Can you support businesses with existing IT staff?
Yes, we complement in-house IT teams through specialized expertise, second opinions, and geographic support for branch offices outside the Chicagoland area.
What security solutions do you provide?
Our security services include firewall implementation, content filtering, malware protection, staff training, and comprehensive security policy development using leading industry tools.
Reviews (1)
Scott Newman
Jan 31, 2018
Report
Chicago Tech Support has been a key part of our business for many years and they routinely go above and beyond for us. In fact, when our servers went down this week one of their employees came over well into the evening on his own time and made sure everything was back up and running. They're awesome!
