Experienced IT Technician, Desktop and Laptop Repair, Dell Sales & Service, IT Contracts

CV Resume of Slazyk, Mr.

Grand Island, NY

OBJECTIVE:

To secure a full time career position as a Computer Repair Technician, IT Technical Support Specialist, IT Hardware and Software Support Technician or similar occupation, in any capacity that will provide the most benefit to an organization. Available to work any assigned shift or hours as needed, in addition to emergencies.

EXPERIENCE:

Business Owner and IT Technician – Owner/Operator of WNY Computer Repair, Technical Services and Secure
Online Data Backup. http://www.wnycomputerrepair.com

March 2010 to Present

• Dell certified technician and partner for corporate sales and service.
• Computer systems and peripherals installation, configuration, repair, networking, routine maintenance and
upgrade.
• Onsite and remote desktop support for Windows XP, 7 users including Microsoft Office and Outlook Support (All Versions)
• Basic router, switch, firewall and networking components Installation and configuration. TCP/IP Configuration.
• Lexmark laser printer installation, configuration, repair, networking and routine maintenance.
• Ability to work within a customer’s budget to design, install, and configure computer systems, printers, copiers,
network equipment and software in addition to repairs, routine maintenance and upgrades.
• Data backup software reseller. Installation, scheduling, execution and monitoring. Managed Service Plans.
• Consistently maintain compliance with the medical industry’s strict HIPAA privacy and security regulations.
• Daily monitoring of remote computer systems through automated reports and log file generation in addition
to remote access for data backup integrity, errors and security violations as part of a Managed Service Plan.

Field Service IT/Networking Technician - IBM Global Services/Eckerd Pharmacy/Brooks-Eckerd Pharmacy/Rite
Aid Pharmacy July 1997 to March 2010

• Diagnose and resolve retail store computer hardware and software issues on end-user servers, desktop pc’s, workstations, cash registers and other peripherals in 42 retail pharmacy stores.
• Maintained parts inventory for office and company van using an asset tracking system.
• Trained users in computer hardware, operating system, and application use.
• Installed and configured retail store system’s PC hardware, software, POS equipment, laser printers and peripherals.
• Performed preventative maintenance on servers, desktop computers, workstations, laser printers, networking equipment and retail store systems peripheral components.
• Responsible for documenting installation and configuration procedures and meeting SLA.
• Evaluated and recommended new hardware and software during projects and rollouts.
• Maintained data security and privacy regulations by keeping detailed records for audit.
• Maintained desktop standards for all retail store systems hardware and software.
• Maintained and supported system security and confidentially rules and regulations.
• Shared in on-call support responsibilities for weekends and after hours emergencies.
• Provided the highest level of customer support and service possible on a consistent basis.
• Recommend and implemented new ways to provide better overall customer service.
• LAN/WAN network equipment installation, configuration and troubleshooting in a fast paced retail pharmacy chain. TCP/IP configuration. Installation, configuration and support of SCO-Unix servers, workstations, cash registers, Cisco switches, routers, hubs, firewalls, access points, Lexmark laser printers, and other point of sale equipment and peripheral components.
• POS IBM, Wincor and NCR Cash register installation, configuration and support.
• Lenovo Pharmacy workstation installation, networking and support.
• Script Pro robotics pill dispensing apparatus configuration and support.
• Operating system platforms consisted of SCO-UNIX, Windows NT, Windows XP, Windows Server 2003,
Linux, and Embedded XP.
• Microsoft Office Suite Installation, Configuration and Troubleshooting.
• Adobe Software Suite Installation, Configuration and Troubleshooting.
• Photo kiosk, printer and wet lab equipment installation, networking and support
• Traveled extensively throughout the U.S. on numerous IT projects while maintaining 100% SLA compliance.
• New store, relocation and acquisition store installations and support during special projects nationwide.
• Troubleshooting and bench testing down to component level as required.
• Worked diligently under extremely strict time constraints to resolve all technical issues prior to store opening.

Medical Equipment Reuse/Repair Technician – WNY Artificial Kidney Center, Kenmore, NY
Feb 1993 to July 1996

• Repair, calibration and maintenance of approximately 32 Cobe and Fresenius dialysis machines and related dialysis medical equipment.
• Reverse osmosis water treatment and chemical testing, equipment maintenance and testing in a lab environment.
• Maintained strict adherence and compliance with procedural guidelines, HIPAA regulations, and departmental policies for the critical safety of dialysis patients.
• Technical writing skills consisted of writing and updating state mandated business operations policies and procedural documentation that are still in use at this facility.

Various Positions and College
Sept 1989 to Feb 1995

Was employed by various companies during this time period due to college and youth. Acquired Series 7 and 63 Stock Brokerage licenses and worked for three brokerage firms, Thomas James Associates, JW Gant and Saperston Financial for brief periods until I decided to attend college and earn an Associates degree in Applied Science for Electrical Technology. Also worked for temporary employment agencies doing data entry for the Federal Reserve bank in Buffalo, NY and Citibank during college.

Computer Operator – Occidental Chemical Corporation, Niagara Falls, NY
March 1989 to September 1989

Responsible for running batch jobs using an IBM 3480 magnetic tape sub-system and other magnetic tape units in a large data center. Utilized JCL (Job Control Language). Ensured the quality and completion of each operation. Maintained a high degree of cleanliness and organization in the computer operations center and tape library. Completed various data entry/keyboarding and verification tasks. Ensured assigned tasks and batch processing jobs were completed timely and accurately.

Data Processing Technician/Computer Operator – United States Navy, USS Constellation CV-64, Coronado, CA
Sep 1984 to Sep 1987 (Three Year Term plus Reserves)

Responsible for operating Honeywell-Bull DPS6 mainframes, mini-systems and other peripherals such as decollators, Hollerith card machines, sorters, reproduction equipment, tabulating printers, impact printers, and desktop computers. Other duties included data entry, keypunch operator, verifier and tabulating machine operator. Also completed tape librarian duties and maintained a high degree of cleanliness and order in the magnetic tape library and computer operations facility.

EDUCATION:

Niagara County Community College - AAS in Applied Science (Electrical Technology)
Lexmark laser printer repair certification, Largo, FL – 2005
Script Pro Robotics repair certification, Kansas, MO – 2009
Fuji kiosk equipment repair certification, Harrisburg, PA - 2008
Photo kiosk/wet lab/kiosk printer repair certification – Harrisburg, PA - 2008
Fresenius dialysis machine repair – San Francisco, CA – 1994

ADDITIONAL SKILLS:

Keyboarding – 45+ Words per minute w/accuracy.
Solid working & repair knowledge of computer hardware
Solid working & repair knowledge of Lexmark laser printers
Microsoft Office Word, Excel and Power Point Skills (All Versions) Lotus Notes Skills (All Versions)
A Workload Automation Desktop Client (Version 11.1) Digital Multi-meter operation
Technical writing skills - Policies and procedures Oscilloscope operation
Data Processing/Computer Operations, San Diego, CA (United States Navy) Meticulous Soldering Skills
Ethernet cable creation and testing Signal Generator Operation
Website design and SEO
Telecommunications Hardware and Software Troubleshooting
Basic SCO Unix and Linux troubleshooting
Currently studying for CCNA and VOIP certifications
Desktop support for Windows 98, 2000, NT, XP, 7
TCP/IP configuration, troubleshooting and repair
Cisco Router, Switch and Firewall Installation and Configuration

PERSONAL:

Attention to detail
Strong written and verbal communication skills
Strong time management and organizational skills
Ability to deal with unexpected situations calmly and with sound judgment
Highly professional when dealing with clients, customers and coworkers
Very resourceful at finding answers and resolutions to issues
Ability to work independently with little or no supervision in my field of expertise
Ability to work as a team leader and manage others while maintaining departmental objectives and meeting SLA
Well liked by my peers and customers for quality of work, pride and professionalism
Consistently maintain strict adherence to company policies and procedures
Courteous, polite, friendly and respectful of others, especially my superiors (US Navy Veteran)
Ability to work under strict time constraints and maintain adherence to SLA’s
Extremely motivated, self disciplined and devoted to my job
Willing and able to work any hours or shifts asked of me that will benefit my team and organization including 24/7 on call
Extremely intelligent, prompt, punctual, efficient, dependable, and reliable fast learner
Able to maintain composure and think tactfully during stressful situations and time constraints
Consistent work efforts, attention to detail and professionalism

Computer installation and repair
Desktop computer builds
Laptop computer repair
Dell laptop repair
Dell desktop computer repair
Dell certified technician, DCSE
Dell partner
Lexmark laser printer repair, fuser repair.
Basic network installation, configuration and repair
Wireless network installation, TCP/IP configuration, QOS and MAC filtering configuration
Microsoft Office, Excel, Word, Powerpoint
Lotus Notes,
Secure online data backup software installation, configuration and data management
Data disaster recovery, data retrieval from severely corrupt file systems
Windows file system repair and optimization
Virus, trojan, malware detection and removal

AAS - Electrical Technology
Dell Certifications, DCSE
Data Processing School, United States Navy
Lexmark Laser Printer Repair and Certification
Fuji Photo Kiosk and Printer Repair
Script Pro Robotics Repair and Calibration

Acceptable locations:	Buffalo New York Area, Western New York, Niagara Falls, Williamsville, Tonawanda, North Tonawanda, Lackawanna, Orchard Park, East Aurora, Grand Island, Getzville, Eggertsville,
Desired salary:	$55,000 - 65,000
Total experience:	18 years
Year of birth:	1967, male
Currently employed:	No
Name & Surname:	Slazyk, Mr.
Phone Number:	(716) 310-8542
City & State:	Grand Island, New York
Zip / Postal Code:	14072
Street Address:	66 International Lane
Webpage / Blog:	www.wnycomputerrepair.com